Email Meter

Email analytics solution for GSuite users

4,6 /5 (8 reviews) Write a Review!

Email Meter Overview

What is Email Meter?

Email Meter is a cloud-based email analytics solution, built for G Suite, that helps businesses track employee productivity, workload, and response time. Managers can generate histograms and heat maps to gain visibility into sent and received emails, email traffic, top recipients and senders, and more.

Email Meter's centralized dashboard lets supervisors select date ranges and compare team performance across weeks, months, and years. It comes with a data filter functionality, which allows users to create reports with predefined data including domains, addresses, intra domains, emails, labels, and Gmail tabs. Plus, administrators can configure role-based permissions, restricting users from adding, editing, or deleting specific information.

Email Meter allows businesses to compile and export reports in CSV file format, facilitating further analysis on Microsoft Excel, Tableau, or other third-party platforms. It enables users to set up daily or weekly business hours to measure employee’s email productivity accordingly.

Email Meter Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Email Meter's basic plan is available for free and scales with number of features.
Basic: Free
Premium: $19/month, per user
Enterprise: Please contact Email Meter directly for pricing information


Email Meter Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Email Meter shared mailbox performance
Email Meter monthly report
Email Meter overall analytics
Email Meter video Email Meter screenshot: Email Meter shared mailbox performance Email Meter screenshot: Email Meter monthly report Email Meter screenshot: Email Meter overall analytics

Email Meter Reviews

Email Meter Reviews

Overall rating
4,6
/
5
Excellent
5

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4,5
Features
4,4
Ease of Use
4,6
Customer Support
5
100% recommended this app
Natalia S.

Get useful data, easily

My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.


Robert H.

Email Meter

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.


Chandler C.

Simple solution to monitor email activity


Tom J.

Easy and simple email analyzer you're up and running in NO TIME!

Analyzing client interaction from our Client Services team


Zach D.

Efficient, Personable, and Invaluable

Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.


Natalia S.
Industry: Philanthropy
Company size: 2-10 Employees

Get useful data, easily

Used Monthly for 2+ years
Reviewed on 2020/08/12
Review Source: Capterra

My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.

Pros

What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.

Cons

The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robert H.
Industry: Printing
Company size: 11-50 Employees

Email Meter

Used Weekly for 1-5 months
Reviewed on 2020/04/19
Review Source: Capterra

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.

Pros

I like how easy it is to set up with just a few clicks and instantly get so much historical data.

Cons

It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Chandler C.
Industry: Real Estate
Company size: 2-10 Employees

Simple solution to monitor email activity

Used Weekly for 1-5 months
Reviewed on 2020/08/10
Review Source: Capterra

Pros

After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.

Cons

I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Tom J.
Industry: Information Services
Company size: 11-50 Employees

Easy and simple email analyzer you're up and running in NO TIME!

Used Monthly for 1+ year
Reviewed on 2020/09/01
Review Source: Capterra

Analyzing client interaction from our Client Services team

Pros

It's very simple and you can start analyzing in now time. Plus customer service is "good".

Cons

A few functions could be added (specific filters in the Team section).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Zach D.
Industry: Mechanical or Industrial Engineering
Company size: 201-500 Employees

Efficient, Personable, and Invaluable

Used Daily for 6-12 months
Reviewed on 2020/03/25
Review Source: Capterra

Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.

Pros

Before the software, I need to say that the people are the key here. They were able to learn about our entire business process and build solutions from the ground up.

From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well. Not much to complain about abot at all.

Cons

The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,9/10
Based on 8 user ratings
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Email Meter Pricing

Email Meter Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Email Meter's basic plan is available for free and scales with number of features.
Basic: Free
Premium: $19/month, per user
Enterprise: Please contact Email Meter directly for pricing information

Email Meter's basic plan is available for free and scales with number of features.
Basic: Free
Premium: $19/month, per user
Enterprise: Please contact Email Meter directly for pricing information

Value for Money
4,5/5
Based on 8 user ratings
Compare value for money rating with alternatives
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Email Meter Features

Email Meter Features

API
Activity Dashboard
Ad hoc Reporting
Business Intelligence
Charting
Collaboration Tools
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualization
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Trend Analysis
Visual Analytics
Features
4,4/5
Based on 8 user ratings
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Categories

Additional information for Email Meter

Additional information for Email Meter

Key features of Email Meter

  • Dashboard
  • Data Analysis
  • Data Visualization
  • Email Monitoring
  • Key Performance Indicators
  • Performance Metrics
  • Predictive Analytics
  • Routing
  • Time Series
  • Trend / Problem Indicators
  • Visual Analytics

Email Meter FAQs

Email Meter FAQs

Below are some frequently asked questions for Email Meter.

Q. What type of pricing plans does Email Meter offer?

Email Meter offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Not Available

Email Meter's basic plan is available for free and scales with number of features. Basic: Free Premium: $19/month, per user Enterprise: Please contact Email Meter directly for pricing information

Q. What are the main features of Email Meter?

Email Meter offers the following features:

  • Dashboard
  • Data Analysis
  • Data Visualization
  • Email Monitoring
  • Key Performance Indicators
  • Performance Metrics
  • Predictive Analytics
  • Routing
  • Time Series
  • Trend / Problem Indicators
  • Visual Analytics

Q. Who are the typical users of Email Meter?

Email Meter has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Email Meter support?

Email Meter supports the following languages:

English

Q. What type of pricing plans does Email Meter offer?

Email Meter has the following pricing plans:

Free, Subscription

Q. Does Email Meter support mobile devices?

We do not have any information about what devices Email Meter supports

Q. What other apps does Email Meter integrate with?

Email Meter integrates with the following applications:

Google Data Studio, Google Workspace, Looker, Microsoft Power BI, Tableau

Q. What level of support does Email Meter offer?

Email Meter offers the following support options:

Phone Support, Online Support, Knowledge Base