We Love Customers

About We Love Customers

We Love Customers is a customer advocacy and referral platform that allows companies to analyze the customer experience, identify brand advocates, and encourage recommendations. Features include satisfaction surveys, gamification, real-time NPS analysis, ratings badges, custom rewards, and more.

With We Love Customers, users can create an automated referral program so existing customers can recommend them to friends and family and offer custom rewards such as discounts, free shipping, and gift cards. With the gamification features within We Love Customers, users can rank customers and assign badges to them depending on how many referrals they have made.

We Love Customers enables businesses to analyze customer recommendations using real-time net promoter score (NPS) analysis. After completing a purchase, customers are automatically prompted to complete an NPS survey via email, enabling users to detect if customers are ready to recommend the brand to others. Additionally, this helps businesses identify detractors and dissatisfied customers, so that brand owners can make contact soon after purchase in order to rectify and compensate for customer dissatisfaction.

Using We Love Customers' automated refund and reimbursement offers, users can determine what offer is made to each dissatisfied customer scenario including full or partial refunds, coupons, and gift cards. This ensures customers’ needs are met after having a negative experience or interaction with a brand.