We Love Customers

Customer loyalty, reward & referral platform for e-commerce

About We Love Customers

We Love Customers is a customer advocacy and referral platform that allows companies to analyze the customer experience, identify brand advocates, and encourage recommendations. Features include satisfaction surveys, gamification, real-time NPS analysis, ratings badges, custom rewards, and more.

With We Love Customers, users can create an automated referral program so existing customers can recommend them to friends and family and offer custom rewards such as discounts, free shipping, and gift cards. With the gamification features within We Love Customers, users can rank customers and assign badges to them depending on how many referrals they have made.

We Love Customers enables businesses to analyze customer recommendations using real-time net promoter score (NPS) analysis. After completing a purchase, customers are automatically prompted to complete an NPS survey via email, enabling users to detect if customers are ready to recommend the brand to others. Additionally, this helps businesses identify detractors and dissatisfied customers, so that brand owners can make contact soon after purchase in order to rectify and compensate for customer dissatisfaction.

Using We Love Customers' automated refund and reimbursement offers, users can determine what offer is made to each dissatisfied customer scenario including full or partial refunds, coupons, and gift cards. This ensures customers’ needs are met after having a negative experience or interaction with a brand.

Devices

Business size

S M L

Images

We Love Customers daily reporting
We Love Customers dashboards
We Love Customers contacts list
We Love Customers custom email creation
We Love Customers custom offer conditions
We Love Customers sharing options
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We Love Customers screenshot: We Love Customers daily reporting We Love Customers screenshot: We Love Customers dashboards We Love Customers screenshot: We Love Customers contacts list We Love Customers screenshot: We Love Customers custom email creation We Love Customers screenshot: We Love Customers custom offer conditions We Love Customers screenshot: We Love Customers sharing options

Features

Total features of We Love Customers: 20

  • API
  • Campaign Management
  • Communication Management
  • Community Management
  • Contact Management
  • Customer Complaint Tracking
  • Customer Experience Management
  • Discount Management
  • Employee Referral Management
  • Feedback Management
  • Gamification
  • Gift Card Management
  • Multi-Channel Communication
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Rewards Management
  • Rewards Program
  • Social Engagement

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We Love Customers FAQs

Below are some frequently asked questions for We Love Customers.

We Love Customers offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

We Love Customers is offered across four packages, outlined below. Expert: €90 / month (excluding VAT). Includes sponsorship program, satisfaction/NPS survey, animation and gamification, gift showcase, unlimited relational emails, e-commerce and/or store compatible, sharing via social networks, email, and SMS, and optional multi-lingual functionality. Additional packages include Refund Offer, Content Creation, and Tailored, outlined below. Please contact We Love Customers directly for custom pricing information. Refund Offer: Includes dedicated mini-site, landing pages, emails, reimbursement processing, and rewards automation. Content Creation: Includes landing pages, emails, sharing widgets, content management and validation, rewards sending automation, and campaign gamification. Tailored: Includes training, dedicated and personalized support, and monthly reporting.

We do not have any information about We Love Customers features

We Love Customers has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages We Love Customers supports

We Love Customers supports the following devices:

We Love Customers integrates with the following applications:

Ecwid, Magento Commerce, PrestaShop, Shopify, Stripe, WiziShop, WooCommerce, WordPress, Zapier

We Love Customers offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

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