Aceyus
About Aceyus
Aceyus is an intelligence and reporting platform for enterprise-level contact centers, which provides real-time and historical reports on customer and agent behavior. Features include intelligent call routing, alerts, dynamic dashboards, trend analysis, omnichannel reporting, data integration, and more.
Through omnichannel reporting, Aceyus users can manage and monitor customer interactions based on multiple sources including marketing campaigns, in-store visits, and eCommerce purchases. With dynamic dashboards, agents can take immediate action to respond to changes and ensure reports are providing insights and analysis on the relevant customer experience areas. Additionally, with real-time and historical reporting, users can see trend analysis over time as well as channel efficiency and conversion. This enables data-driven changes to be implemented where necessary, and highlights well performing areas in order to further optimize performance.
With Aceyus intelligent call routing, call volume can be managed in real-time by sending calls to the appropriately skilled agents. This ensures customers are being attended to by agents who are most able to respond and resolve their query. Using call logs and transcripts, managers can gain visibility into agent behavior, enabling necessary corrective actions to be implemented. Users gain real-time insight into customer behavior and interactions through customer feedback, in order to better understand and improve the customer journey.
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Reviews
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- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Inspect what you expect.
Reviewed on 2019/07/31
Good. Really good. We are able to monitor all the agents real time.
Good. Really good. We are able to monitor all the agents real time.
Pros
Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email.
Cons
It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely.
- Industry: Computer Hardware
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best Call Center Solution so far
Reviewed on 2021/02/09
Although in my opinion it's difficult to learn at first, after you get use to this tool, this...
Although in my opinion it's difficult to learn at first, after you get use to this tool, this software facilitate the work and automatize many things. It helps me a lot in my daily work to track the workflow and status of everyone, it is a extremely stable and reliable tool
Pros
The opportunity to track the queue, check the availability of people, what are their actual status, create traces to specific people to improve workflow behaviors, but most importantly, the opportunity to get a report for all of that to do an analytical work and take specific decisions to improve processes.
Cons
I like the least the difficult to learn and handling the too. It is difficult to handle at first without a proper training due the many options it can gives you, also different options that you don't know what is that for until you ask to the support team of this tool.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Complicated at first
Reviewed on 2019/06/17
First time I didn't like it but then once you know how to move all features it's more than useful
First time I didn't like it but then once you know how to move all features it's more than useful
Pros
For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry) and info is very accurate
Cons
At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes
Aceyus FAQs
Below are some frequently asked questions for Aceyus.Q. What type of pricing plans does Aceyus offer?
Aceyus offers the following pricing plans:
- Starting from: US$100,000.00
- Free Trial: Not Available
Please contact Aceyus directly for pricing information.
Q. Who are the typical users of Aceyus?
Aceyus has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Aceyus support?
Aceyus supports the following languages:
English
Q. Does Aceyus support mobile devices?
Aceyus supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Aceyus integrate with?
Aceyus integrates with the following applications:
Avaya Experience Platform, Five9
Q. What level of support does Aceyus offer?
Aceyus offers the following support options:
Phone Support
Related categories
See all software categories found for Aceyus.
Call Centre Software
