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ZoomInfo Chat

ZoomInfo Chat

4.9 (17)
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Perfectly balances highly-targeted, human-first experiences.
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About ZoomInfo Chat

Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else.

Images

ZoomInfo Chat Software - Web app for agents to chat with visitors real-time
ZoomInfo Chat Software - Conversational Flow Builder
ZoomInfo Chat Software - Integrations
ZoomInfo Chat Software - Sync any fields from your MAPs, CRM and Helpdesks into Insent and write back any changes on Insent.
ZoomInfo Chat Software - Analytics
ZoomInfo Chat Software - Identify target accounts on your site and respond promptly with context
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Reviews

Overall rating

4.9 /5
(17)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.9/5
Customer Support
5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 17 Read all reviews
Showing 5 reviews of 17
Georgey
Georgey
Overall rating
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

An Honest review from an Insent hands-on user

Reviewed on 2020/03/25

Insent along with my Hubspot has really helped me personalize the experience for my ABM strategy....

Insent along with my Hubspot has really helped me personalize the experience for my ABM strategy. Insent has a seamless integration with HubSpot which has really helped us to identify and keep tabs on our prospects.

Pros

Account-Based Marketing - Personalized experiences
Lead Qualification

Cons

No mobile app
Noticed few bugs which I have reported

Alternatives Considered

ServiceNow Customer Service Management, Drift and Intercom

Switched From

Drift

Reasons for Switching to ZoomInfo Chat

Insent is great for chat purposes and in companies where there is a need for a fast response. It's great for engaging with visitors and converting them. The integrations really help to make the experience better for our prospects.
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

THE Chatbot for ABM

Reviewed on 2021/03/10

Because of Insent's human-first approach and phenomenal customer support, we can get moving a lot...

Because of Insent's human-first approach and phenomenal customer support, we can get moving a lot faster - we don't have to laboriously plan out every conversational scenario for a bot-first tool. Super smart team, fast product iteration, and a great price point - plus the integrations that make ABM a snap - make for a great experience overall.

Pros

Routing to account owners and have them instantly answer/engage on Slack is a game-changer for ABM shops. They do this through integrations with our tech stack. I also like that they ID companies via reverse IP lookup, so we can still route to the right person even when we don't know who is on the site.

It's also awesome that you can do custom pathways and experiences, so we can make sure the experiences and conversations aren't annoying.

Cons

They iterate really quickly, and, while it's great for remedying any problems, it can be hard to keep up.

Alternatives Considered

Drift and Intercom

Reasons for Switching to ZoomInfo Chat

Price, integrations, the ABM experience, and killer customer support.
Olivia
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great chat software with strong product and incredible customer support

Reviewed on 2021/05/25

So far, the experience has been really positive. It's been super helpful to have support throughout...

So far, the experience has been really positive. It's been super helpful to have support throughout the onboarding process to assist us in getting set up. Our rep has also been very proactive and attentive after onboarding to make sure we're getting value from the tool. We are seeing positive results in terms of engagement and qualified leads from chat.

Pros

This tool is straightforward and easy to use. I love the logic you can use to build out targeted chats - you can segment based on HubSpot lists and properties as well as by url. I like that you can create bot chats with automation, but you can also point conversations directly to a member of your team. I also like that reps can chat out of the insent platform or out of Slack. Their analytics are also very useful for measuring and evaluating conversations.

I love that the product team is constantly releasing improvements (their velocity is impressive!) and that they seriously consider and quickly implement customer feedback. Our account manager, [SENSITIVE CONTENT HIDDEN], has been incredibly hands on and helpful, and has kept us moving forward, answering questions and helping us get set up and successful. I appreciate how proactive he is, and how he has gotten to know and understand our business and use case.

Cons

As a relatively new product, Insent is built to function for pretty straightforward use cases. There are some useful features that do not exist (yet). However, in being new, they are able to quickly and easily make product improvements.

Alternatives Considered

Drift

Reasons for Choosing ZoomInfo Chat

Our previous tool had extremely limited functionality.

Reasons for Switching to ZoomInfo Chat

Drift is really expensive and included a lot of functionality that we did not need or intend to use.
Matt
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to set up; easy to use

Reviewed on 2020/03/29

We're using the software to communicate directly with individuals who visit our website and then...

We're using the software to communicate directly with individuals who visit our website and then qualify them for further sales follow-up. We've found it to be a lot more helpful and effective than FAQ pages or generic bot responses, and we've gotten positive feedback from prospects/customers who converted to clients.

Pros

It's very easy to set up and start using. Usually companies say their tech is easy, but then it takes 4 engineers and a bunch of luck to get it up and running. This process was very smooth from the beginning and only took one person a few hours to go fully operational.

Cons

It only has a couple of integrations, currently, and it would be very helpful if we could integrate this into ZenDesk.

Alternatives Considered

Drift

Reasons for Switching to ZoomInfo Chat

It has more robust features and is easier to use.
Alex
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A sure way to elevate your website chat

Reviewed on 2021/05/14

Pros

-The Chatflow builder is incredibly easy to use. You can get started in minutes
-The integrations are super robust. We use the Slack/SFDC/Hubspot integrations and they all work seamlessly. Set up was easy
- Getting started has been really easy - something that is very important for a lean team! I love their functionality like instant calendar booking, page specific chatflows and reverse IP lookup
-Their Customer Success team is top notch. They preconfigured the platform to allow us to get up and running quickly. They also incorporate our suggestions in their product cycle . Insent is a true partner!

Cons

-Since it's a newer platform, the tool doesn't have the largest integration library. This hasn't been an issue for us since they aren't missing anything that is mission critical.

Alternatives Considered

Drift and Intercom

Reasons for Switching to ZoomInfo Chat

The entire Insent team has an aggressive roadmap and a great vision. Their excitement is contagious. Unlike other tools Insent doesn't feel like a vendor but rather a partner.
Showing 5 reviews of 17 Read all reviews

ZoomInfo Chat FAQs

Below are some frequently asked questions for ZoomInfo Chat.

ZoomInfo Chat offers the following pricing plans:

  • Starting from: US$500.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Insent for pricing details

ZoomInfo Chat has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

ZoomInfo Chat supports the following languages:

English

ZoomInfo Chat supports the following devices:

ZoomInfo Chat integrates with the following applications:

HubSpot Marketing Hub, Marketo Engage, Microsoft Teams, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Slack

ZoomInfo Chat offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for ZoomInfo Chat.

Folder icon Live Chat Software
Folder icon Lead Capture Software
Folder icon Lead Generation Software
Folder icon Account Based Marketing Software
Folder icon Conversational Marketing Platforms
Folder icon Marketing Automation Software
Folder icon Lead Nurturing Software
Folder icon Conversational AI Platforms