---
description: Learn how Instant Housecall can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Instant Housecall Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [Instant Housecall](/software/132039/instant-housecall)

# Instant Housecall

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> Instant Housecall is a remote IT support platform for small businesses, computer technicians, managed service providers, and IT businesses. Features include unattended remote access, SMS alerts, automated repairs, real-time chat, multi-monitor support, payment processing, and more.
> 
> Verdict: Rated **4.6/5** by 12 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 12 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Instant Housecall
- **Founded**: 2005

## Commercial Context

- **Starting Price**: US$29,00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Instant Housecall pricing starts at $39 per month and scales with number of sessions and features. Features expand across Starter, Entrepreneur, and Everything plans, with a discount offered on annual billing. All price plans include 1 specialist login ID, subaccounts, and unlimited installs, software copies, sessions, and connections.

Starter: $39 per month ($29 if billed annually). Includes 50 unattended remote access endpoints, and 1 concurrent session.
Entrepreneur: $49 per month ($39 if billed annually). Includes 100 unattended remote access endpoints, 10 concurrent sessions, full branding and customization, and auto PC repair. 
Everything: $89 per month ($69 if billed annually). Includes 400 unattended remote access endpoints, 10 concurrent sessions, full branding and customization, auto PC repair, and early access to new features.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Audit Trail
- Chat/Messaging
- Customizable Branding
- Customizable Reports
- Diagnostic Tools
- File Sharing
- File Transfer
- Real-Time Chat
- Remote Access/Control
- Remote Update/Installation
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Self Service Portal
- Session Recording
- Session Transfer
- Support Ticket Management
- Surveys & Feedback

## Integrations (1 total)

- PayPal

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Remote Support Software](https://www.getapp.za.com/directory/563/remote-support/software)

## Alternatives

1. [Zoho Assist](https://www.getapp.za.com/software/9913/zoho-assist) — 4.7/5 (1374 reviews)
2. [TeamViewer ONE](https://www.getapp.za.com/software/90948/teamviewer) — 4.6/5 (11620 reviews)
3. [AnyDesk](https://www.getapp.za.com/software/120039/anydesk) — 4.6/5 (1781 reviews)
4. [Slack](https://www.getapp.za.com/software/91563/slack) — 4.7/5 (24046 reviews)
5. [Iperius Remote](https://www.getapp.za.com/software/2039655/iperius-remote) — 4.3/5 (227 reviews)

## Reviews

### "Great remote desktop software for IT" — 5.0/5

> **Dave** | *19 April 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: We repair computers and have used Instant Housecall for over a decade. It is invaluable for assisting our customers. It is also great for unattended access to servers.
> 
> **Cons**: I don't have any cons other than it's not free but who would write software this good for free?
> 
> Saves a lot of time by remotely setting someone up/fixing an issue rather than explaining over the phone.

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### "The software I deploy to every customer" — 5.0/5

> **Bryan** | *06 June 2021* | Computer Hardware | Recommendation rating: 10.0/10
> 
> **Pros**: IHC is my go-to software for review troubleshooting, diagnostics and repair. I've used it to assist in performing full installations of Windows as well as normal cleaning and updating.
> 
> **Cons**: Occasional hiccups connecting to Macs, but always sufficient to start troubleshooting.
> 
> I couldn't live without it now.

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### "Stay clear of Multi factor authentication" — 3.0/5

> **Bill** | *18 August 2020* | Information Technology & Services | Recommendation rating: 0.0/10
> 
> **Pros**: Does the job as a remote support software
> 
> **Cons**: Multi factor authentication if your phone breaks you won't be able to use it and \[SENSITIVE CONTENT HIDDEN\] will not assist
> 
> \[SENSITIVE CONTENT HIDDEN\] Unhelpful

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### "My favorite remote-support tool" — 5.0/5

> **Ken** | *03 June 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Instant Housecall has eliminated my need to be on-site at the client's location in at least 90% of my service and troubleshooting calls.  And by being so easily accessible, I can solve "simple" problems and demonstrate solutions that would have gone unasked and unanswered previously because they wouldn't have justified an on-site service call.  Unlike some other remot-support software I've used in the past, there is never a problem talking a first-time user through the setup process.  My clients love the program almost as much as I do\!
> 
> **Cons**: On rare occasions the Unattended Access doesn't connect, indicating "Customer is offline," even though the remote computer is up and running.  A more descriptive explanation would be helpful, ideally with some troubleshooting procedure.
> 
> I'm able to provide better, more timely service to my clients as a result of using Instant Housecall.  And they appreciate the improved accessibility to me that they have as a result of this program.  On those rare occasions when I've needed support, \[SENSITIVE CONTENT HIDDEN\] has always taken excellent care of me and led me to a swift resolution.

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### "Makes remote access for my IT guy a breeze\!" — 5.0/5

> **Verified Reviewer** | *03 April 2019* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: No installation necessary. Easy to connect with my IT guy and get help when needed.
> 
> **Cons**: I have not experienced any issues with Instant Housecall in 10 years of using it with my IT guy.
> 
> I work remotely and I use my computer six days a week. I can't afford to drop my computer off at a repair place with no guarantee of when they'll get to it. Instant Housecall allows my IT guy to remotely access my computer and troubleshoot any issues quickly and easily. I didn't have to install anything on my end; just click on a link provided via email by my IT guy and Instant Housecall took care of the rest. It even left a little icon on my desktop so whenever I am having issues, my IT guy is literally one click away. 

Many people use TeamViewer for remote access to computers and I think TeamViewer is great for normal business interactions. Instant Housecall sets itself apart as the best tool for remote technical support. It offers tons of features for IT businesses. My IT guy can remotely run files, reboot my computer in safe mode, he has even completely reformatted my hard drive once remotely.  We can live chat when necessary. If the connection is lost with my IT guy, Instant Housecall automatically reconnects without any action on my part. I can't say enough good about Instant Housecall\!

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## Links

- [View on GetApp](https://www.getapp.za.com/software/132039/instant-housecall)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/instant-housecall/> |
| en-AE | <https://www.getapp.ae/software/132039/instant-housecall> |
| en-AU | <https://www.getapp.com.au/software/132039/instant-housecall> |
| en-CA | <https://www.getapp.ca/software/132039/instant-housecall> |
| en-GB | <https://www.getapp.co.uk/software/132039/instant-housecall> |
| en-IE | <https://www.getapp.ie/software/132039/instant-housecall> |
| en-NZ | <https://www.getapp.co.nz/software/132039/instant-housecall> |
| en-SG | <https://www.getapp.sg/software/132039/instant-housecall> |
| en-ZA | <https://www.getapp.za.com/software/132039/instant-housecall> |
| fr | <https://www.getapp.fr/software/132039/instant-housecall> |
| fr-BE | <https://fr.getapp.be/software/132039/instant-housecall> |
| fr-CA | <https://fr.getapp.ca/software/132039/instant-housecall> |

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