MAXvoice

Communication tool that connects teams via voice calling

About MAXvoice

MAXvoice is a cloud-based communication platform that lets businesses use voice calling and team chat to connect with customers, partners, vendors, support resources, and co-workers across multiple locations. It enables organizations to manage workflows by automatically routing call requests to concerned teams or professionals through individual direct inward dialing (DID) numbers.

Features of MAXvoice include online ticketing, billing, automated attendant, dual call paths, call monitoring, emergency notifications, collaboration, user management, and more. The application provides a built-in call center solution, MAXcallcommand, which lets administrators track and maintain customer call records on a unified dashboard. MAXvoice offers a SecretLair module, which allows teams to quickly connect with internal and external resources to exchange documents, share screens, and hold audio or video conferences.

MAXvoice provides an API and Zapier integration, which lets businesses connect with several third-party platforms, enabling businesses to push and pull data across systems.

Pricing starting from:

US$7,50/month

  • Free Trial
  • Subscription

Key benefits of MAXvoice

-Dedicated Onsite Implementation Team of Voice Specialists
-LAN/WAN Specialist
-Communication Concierge
(24/7/365 Customer which are our employees - inhouse/onshore English as a 1st language)

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$7,50/month

  • Free Trial
  • Subscription

Features

Total features of MAXvoice: 34

  • API
  • Attendance Management
  • Attendance Tracking
  • Automatic Call Distribution
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Campaign Management
  • Chat
  • Computer Telephony Integration
  • Contact Management
  • Direct Mail Management
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Escalation Management
  • Fax Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • On-Demand Recording
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Records Management
  • Recurring Billing
  • Timesheets
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail

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Reviews

Overall rating

4,9 /5
(15)
Value for Money
4,9/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
5/5

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Showing 5 reviews of 15
John F.
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Communication with my customers and prospects are so much easier

Reviewed on 2020/03/20

Work life has gotten so much easier and I haven't been tied to my deskphone. Being mobile is...

Work life has gotten so much easier and I haven't been tied to my deskphone. Being mobile is important in the Internet business. Designing websites are a very flexible business, you need to be able to communicate with your customers and prospects all the time.

Pros

Customization and management of my service is important to me. Additionally, blocking all the SPAM calls that are received and controlling when my phone rings and / or goes directly to voicemail is a huge plus.

Cons

The location of and titles of some of the tools in the software doesn't make sense from a "common sense" stand point. I am sure the engineers who created it, have a reason for where they put the tools and what they were named, but with some requests, these have been adjusted or explained.

Steven P.
Overall rating
  • Industry: Law Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Feature rich & easy to use. Increase overall productivity with MaxVoice

Reviewed on 2020/10/07

Our VoIP telephone system on the MaxVoice platform through Vantage is one of the best...

Our VoIP telephone system on the MaxVoice platform through Vantage is one of the best infrastructure investments our firm has made. Compared to paying for hard lines at the office, we are realizing a more than 50% savings on the monthly charges. On top of the financials, we get all the added benefits: a conference bridge, voicemail to email, fax over email, web softphone, a calling app for use on our mobile phones, and top notch, local customer support.

Pros

Setting up and monitoring multi-call telephone conferences is the best feature of the MaxVoice platform. Staff can easily set up calls and we use this feature almost every day.

Tracking use, logging calls, and other data review is easily done via the web portal. For working from home, the web softphone is invaluable -- have your employees make and receive calls as if they are at the desk at the office without the expense of purchasing additional equipment or the trouble of carting equipment back and forth from the office.

Cons

The online help feature is not very intuitive. Fortunately, with Vantage a call or email to customer service is always met with a quick reply and speedy resolution.

Timothy T.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Calling Germany

Reviewed on 2020/10/27

Very economical and user friendly.

Very economical and user friendly.

Pros

I needed to make a call to a candidate in Germany and needed to be "activated" to do so. It took a matter of a few minutes before the service was established.

Cons

I would like to have better synchronized calling with my cell phone. Cant tell if I am receiving a business or personal call.

John M.
Overall rating
  • Industry: Warehousing
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2021/01/28

Pros

Ease of use and layout I liked the most.

Cons

I wish the softphone would be an app instead of having to log in to the site

Lily I.
Overall rating
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MAX Voice Review

Reviewed on 2020/12/08

Pros

Once you get the hang of it, this system is pretty easy to use. The interface is easy to read and the corresponding website is pretty user friendly in terms of making changes and getting basic things done. If there is an issue, Customer Service is very responsive and helpful.

Cons

The "transfer" process can be a bit confusing, especially for those who don't use the system every day. The options for Blind and Consultative transfers are easy to mix up and you can't update the default on the website., so you have to reach out to CS. It's not an issue unless you work in a job that requires you to transfer calls to other people in the office and you need to introduce them first. Another issue that I have found to be not so great is that unless the person you're trying to transfer to is physically by their phone, you can't just tell them to pick up any other phone in the office and say, for example, that they have a call on line 1. You would need to "park" it at a different extension and then hope that they know how to pick up a "parked" call (neither of which are super straight forward processes). Other than that, there aren't any glaring issues that I personally have.

Showing 5 reviews of 15 Read all reviews

MAXvoice FAQs

Below are some frequently asked questions for MAXvoice.

MAXvoice offers the following pricing plans:

  • Starting from: US$7,50/month
  • Pricing model: Subscription
  • Free Trial: Not Available

MAXvoice is available across 2 pricing tiers: Standard and Limited. Pricing starts at $7.50/user/month and scales with each tier, outlined below: MAXvoice Standard - $17.50 MAXvoice Limited - $7.50

MAXvoice offers the following features:

  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Sharing
  • Campaign Management
  • Computer Telephony Integration
  • Contact Management
  • Escalation Management
  • Fax Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Retrieval
  • Mobile Access
  • On-Demand Recording
  • Voice Mail

MAXvoice has the following typical customers:

Small Business, Mid Size Business

MAXvoice supports the following languages:

English

We do not have any information about what devices MAXvoice supports

MAXvoice integrates with the following applications:

Zapier

MAXvoice offers the following support options:

Phone Support, Online Support, Video Tutorials

Related categories

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