LawMaster

LawMaster is easy to navigate, usage of multiple windows is excellent. Entering in data for accounting purposes is great, find using this program really easy in general.

LawMaster allows you to overdraw the trust account. Would be nice to have a feature that when completing a bill it doesn't allow you to put in more money than what there is held for that matter. Also, in payroll module, it doesn't handle paid parental leave real well, sometimes have to do journals to fix in the background. LawMaster would do better in explaining how things work in the background. Nothing worse when there is a problem and you have to try and work out how to fix. If there were more indepth notes instead of basic explanation in the help content.

Lawmaster encompasses most of what we need to do day to day. It is very handy having an all in one program that can do so much. Its functionality compared to competitors is very impressive and it is quite sophisticated and customisable. They have thought about how the lawyer/user in the chair will use the program which we found lacking in other products.

The templates and workflows are not simple to build, we often need assistance. We would love to see more integrations with other products or content available and the mobile app needs some improvement.

Payroll is generally good but does throw up some unexpected outcomes at times.

Features and processes are difficult to find; menu items are generally not named as you would expect and sometimes have different names in different areas, i.e. "entities" are called "clients" in one set of system reports.
The Print Setup is generally frustrating and time-consuming. Many processes and outputs are inflexible.
Fixes are often incorporated into the next version release which means a long wait and a big spend for something which should be readily available.
Still waiting for a HelpDesk query to be resolved from over a year ago.

It really is helpful to have one product to master and have other products integrated.

I think we aren't aware of a lot of features or tips. I don't believe we use LM to it's fullest potential. The features we have utilised to suit our business most are developing mini work flows and creating naming conventions for consistency across the board, and the like. More recently we certainly haven't had anyone from LM approach us and update us on what improved or how others have utlised features to their benefit.

On the whole I would say that LawMaster is user friendly and makes sense. It is also easy enough to transfer/move/make a new version and move a document to a different file number (matter no).

Once again, once you learn the basics of LawMaster it is a difficult question to answer because LawMaster as it is does a multitude of functions which are user friendly and make sense once you learn the basics.