ParentSquare

TK-12 district/school communications platform

1,5 /5 (2 reviews) Write a Review!

ParentSquare Overview

What is ParentSquare?

ParentSquare is a cloud-based communication tool that helps educational institutes streamline operations related to emergency notifications, parent-teacher conferences, and volunteer sign-ups on a centralized platform. It comes with a built-in message template library, which allows users to quickly send alerts during emergencies, such as lockdowns, accidents, intruders, severe weather conditions, and more.

ParentSquare enables administrators to send regular updates to parents via text messages and initiate voice calls in the event of failed deliveries. It provides a parents portal, which allows users to add and update basic contact details, access student report cards, set alert preferences, and sign-up for volunteering. Additionally, users can send emergency alerts to parents on all registered communication channels including text messages, in-app notifications, voice calls, and school websites.

ParentSquare facilitates integration with several third-party student information systems (SIS), such as Aeries, Clever, eSchoolPLUS, and more. Teachers can also utilize the neural machine translation tool to establish two-way communication with parents in multiple languages. ParentSquare lets organizations maintain compliance with Family Educational Rights and Privacy Act (FERPA) and Children's Online Privacy Protection Act (COPPA) guidelines.

ParentSquare Overview

Pricing

Starting from
US$3 000,00/year

Pricing options

Free Trial
Subscription

ParentSquare pricing starts at $3000 per year. Please contact ParentSquare for full pricing details.


ParentSquare Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

ParentSquare volunteer tasks
ParentSquare account details
ParentSquare weekly notification summary
ParentSquare urgent alert preview
ParentSquare alert types
ParentSquare screenshot: ParentSquare volunteer tasks ParentSquare screenshot: ParentSquare account details ParentSquare screenshot: ParentSquare weekly notification summary ParentSquare screenshot: ParentSquare urgent alert preview ParentSquare screenshot: ParentSquare alert types

ParentSquare Reviews

ParentSquare Reviews

Overall rating
1,5
/
5
Excellent
0

Very good
0

Average
0

Poor
1

Terrible
1

Value for Money
0
Features
1
Ease of Use
1
Customer Support
0
0% recommended this app
Verified Reviewer

Confusingggggg!

I'm sure there are good intentions and plans for this app, but it's not currently user friendly and hope that is a focal point of developers.


Maria F.

A mess


Verified Reviewer
Industry: Education Management
Company size: 201-500 Employees

Confusingggggg!

Used Weekly for 1-5 months
Reviewed on 2020/06/23
Review Source: Capterra

I'm sure there are good intentions and plans for this app, but it's not currently user friendly and hope that is a focal point of developers.

Pros

The apps is good for educators to send communications to parents and students via smartphone. The pop up notifications allow for instant knowledge that a new announcement has been posted.

Cons

Using the apps is extremely confusing and not user friendly. Participating in polls, or "liking" posts and making reactions was impossible for me to figure out (I still can't do it and I consider myself pretty tech savvy). Forms from the app couldn't be completed on my smart phone, I had to log onto the computer to do it which defeated the purpose.

Response from ParentSquare

I'm sorry you're frustrated by the ParentSquare app! The app is one of many ways parents, teachers, students and staff can access everything from district announcements to one-to-one messaging with teachers, for multiple schools, and multiple districts.

For posts you should be able to click the HEART icon next to the post title to appreciate it right from the list view.

Or you can open the message, and scroll to the bottom, click Appreciate on the right hand side. I wonder what OS version you're running - if it's recent, these instructions should be valid.

Polls - we do have a built in survey tool that's pretty straightforward, but not all schools or districts use it - some will link to an external site. Since schools have so many varied forms for enrollment, address verification, media releases, covid-19 health screening, they can be complex on mobile. I'd love to know more details as we're constantly improving the platform based on feedback.

- Paula and the ParentSquare Team

Rating breakdown

Ease of Use

Likelihood to recommend: 2.0/10

Maria F.
Industry: Education Management
Company size: 501-1 000 Employees

A mess

Used Daily for 1-5 months
Reviewed on 2020/08/23
Review Source: Capterra

Pros

I do not like anything about it, I wish we were not forced to use this.

Cons

As a parent using this, this platform is a mess. Was difficult to install, has not synced my kids’ information correctly, and I can’t edit anything. If there is a problem, I have to call the school and ask them to fix it, versus being able to edit my own profile. The customer support was not helpful, either. I REALLY dislike this software.

Response from ParentSquare

I'm sorry that you've had trouble getting your account set up! ParentSquare synchronizes with each school's internal student information database, containing details provided by families (on forms, during enrollment, etc.).

Your details come from the student database to make sure only actual parents and guardians are registered and student privacy is maintained. It sounds like your school(s) doesn't allow changes in ParentSquare which is very common -if they make the changes in the school database, ParentSquare will automatically update after the daily sync.

I'm sorry if you reached out to us and didn't get the help you wanted: school administrators are actually the point of contact for parents. Our Support team is geared to support the schools, especially as we're not authorized to change any contact details: only schools can, to maintain security.

We do have FAQs for parents here: http://blog.parentsquare.com/blog/2020/7/15/help-please-frequently-asked-parent-questions

Rating breakdown

Ease of Use

Likelihood to recommend: 0.0/10

User recommendation
2/10
Based on 2 user ratings
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ParentSquare Pricing

ParentSquare Pricing

Starting from
US$3 000,00/year
Free Trial
Subscription

ParentSquare pricing starts at $3000 per year. Please contact ParentSquare for full pricing details.

ParentSquare pricing starts at $3000 per year. Please contact ParentSquare for full pricing details.

Value for Money
0/5
Based on 2 user ratings
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ParentSquare Features

ParentSquare Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
1/5
Based on 2 user ratings
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Categories

Additional information for ParentSquare

Additional information for ParentSquare

Key features of ParentSquare

  • Attendance Tracking
  • Collaboration Tools
  • Communication Management
  • Mobile Access

ParentSquare FAQs

ParentSquare FAQs

Below are some frequently asked questions for ParentSquare.

Q. What type of pricing plans does ParentSquare offer?

ParentSquare offers the following pricing plans:

Starting from: US$3 000,00/year

Pricing model: Subscription

Free Trial: Available

ParentSquare pricing starts at $3000 per year. Please contact ParentSquare for full pricing details.

Q. What are the main features of ParentSquare?

ParentSquare offers the following features:

  • Attendance Tracking
  • Collaboration Tools
  • Communication Management
  • Mobile Access

Q. Who are the typical users of ParentSquare?

ParentSquare has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does ParentSquare support?

ParentSquare supports the following languages:

English

Q. What type of pricing plans does ParentSquare offer?

ParentSquare has the following pricing plans:

Subscription

Q. Does ParentSquare support mobile devices?

ParentSquare supports the following devices:

Android, iPhone, iPad

Q. What other apps does ParentSquare integrate with?

ParentSquare integrates with the following applications:

BigSIS, Harmony, PowerSchool Registration, PowerSchool Unified Classroom, School Pathways, Synergy

Q. What level of support does ParentSquare offer?

ParentSquare offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials