Milvus

IT management system and help desk solution

5 /5 (2 reviews) Write a Review!

Milvus Overview

What is Milvus?

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

Milvus's IT asset management solution allows users to generate a list of client devices, view real-time terminal statuses, and access full device information. Devices can be added and removed as necessary from a remote location through the remote access feature. Alerts are generated automatically for device variables being monitored including RAM, disk storage, temperature, and more. Users can also manage asset life cycles, software licenses, asset locations, link monitoring, and remote file transfer.

The help desk functionality of Milvus includes multi-channel support for chat, phone, web, email, and in-app support requests. Users can manage tickets, link duplicate tickets together, and support multiple customers at the same time. SLAs are managed automatically with ticket prioritization and contract management tools to configure service contracts. Milvus also integrates with Bom Controle, allowing users to automate the sending of monthly customer invoices.

Milvus Overview

Pricing

Starting from
US$30,00/month

Pricing options

Free Trial
Subscription
Value for money

Milvus is billed in Brazilian Real. Pricing is per operator, with a minimum of 3 operators per plan.
Basic plan: R$55.90 per operator, per month.
Popular plan: R$65.90 per operator, per month.
Elite plan: R$89.90 per operator, per month.


Milvus Features

Devices
Business size
S M L
Markets
United States, Mexico
Supported Languages
Portuguese

Media

Milvus dashboard
Milvus device status monitoring
Milvus software license management
Milvus screenshot: Milvus dashboard Milvus screenshot: Milvus device status monitoring Milvus screenshot: Milvus software license management

Milvus Reviews

Milvus Reviews

Overall rating
5
/
5
Excellent
2

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,5
Ease of Use
5
Customer Support
5
100% recommended this app
Yeri L.

Mi experiencia con Milvus

Como lo mencione anteriormente, gracias a Milvus, hemos tenido un mayor control y sistematización en la gestión de todos nuestros clientes.


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Felix S.

Uma plataforma unificada com suporte instantâneo e melhorias constantes!!

Fácil de implementar com resultados, custo beneficio muito bom!


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Yeri L.
Industry: Information Technology & Services
Company size: 11-50 Employees
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Mi experiencia con Milvus

Used Daily for 2+ years
Reviewed on 2020/05/04
Review Source: Capterra

Como lo mencione anteriormente, gracias a Milvus, hemos tenido un mayor control y sistematización en la gestión de todos nuestros clientes.

Pros

En la empresa donde trabajo gracias a Milvus pudimos estandarizar y sistematizar el formato del Informe al cliente, hay un mejor control en los registro de la solicitudes en la creación de tickets, a su vez tenemos un inventario tecnológico actualizados en todos nuestros clientes que tiene instalados el agente Milvus, por consiguiente obtenemos el detalle de cada equipo tanto en Hardware como Software, también está la conexión remota a los equipos que es plus del Software, entre otras bondades que ofrece Milvus están las configuraciones de las Alertas para que notifique cuando un servicio de un servidor esta caído ó cuando un usuario está instalando una aplicación que no está permitida en la empresa.
La generación de reportes es muy fácil y practica entre otras características más que ofrece la Aplicación.

Cons

Algo en contra, que han venido mejorando a través de sus versiones es la conexión Remota, que todavía falta pulirla o ajustarla un poco más.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Felix S.
Industry: Program Development
Company size: 11-50 Employees
Translate to English
Translate to English

Uma plataforma unificada com suporte instantâneo e melhorias constantes!!

Used Weekly for 2+ years
Reviewed on 2020/04/08
Review Source: Capterra

Fácil de implementar com resultados, custo beneficio muito bom!

Pros

Plataforma de acesso remoto, plataforma de servicedesk, plataforma de gestão de contratos, plataforma de monitoramento e mais plataformas, suamos a camisa mas encontrarmos uma plataforma que conseguiu integrar todas as nossas necessidades e de nossos clientes!

Uma plataforma unificada com suporte instantâneo e melhorias constantes!!

Nossa gestão ficou muito mais simples e conseguimos nos concentrar no que realmente importa, nossos clientes.

Cons

A primeira versão do APP não era tao boa mais apos a atualização melhorou muito.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,5/10
Based on 2 user ratings
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Milvus Pricing

Milvus Pricing

Starting from
US$30,00/month
Free Trial
Subscription
Value for money

Milvus is billed in Brazilian Real. Pricing is per operator, with a minimum of 3 operators per plan.
Basic plan: R$55.90 per operator, per month.
Popular plan: R$65.90 per operator, per month.
Elite plan: R$89.90 per operator, per month.

Milvus is billed in Brazilian Real. Pricing is per operator, with a minimum of 3 operators per plan.
Basic plan: R$55.90 per operator, per month.
Popular plan: R$65.90 per operator, per month.
Elite plan: R$89.90 per operator, per month.

Value for Money
5/5
Based on 2 user ratings
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Milvus Features

Milvus Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,5/5
Based on 2 user ratings
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Categories

Additional information for Milvus

Additional information for Milvus

Key features of Milvus

  • Alerts / Escalation
  • Assignment Management
  • Call Center Management
  • Capacity Management
  • Compliance Management
  • Contract Management
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Integration
  • Escalation Management
  • Incident Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Multi-Channel Communication
  • Real Time Notifications
  • Recurring Issues
  • Release Management
  • Self Service Portal
  • Task Management

Milvus FAQs

Milvus FAQs

Below are some frequently asked questions for Milvus.

Q. What type of pricing plans does Milvus offer?

Milvus offers the following pricing plans:

Starting from: US$30,00/month

Pricing model: Subscription

Free Trial: Available

Milvus is billed in Brazilian Real. Pricing is per operator, with a minimum of 3 operators per plan. Basic plan: R$55.90 per operator, per month. Popular plan: R$65.90 per operator, per month. Elite plan: R$89.90 per operator, per month.

Q. What are the main features of Milvus?

Milvus offers the following features:

  • Alerts / Escalation
  • Assignment Management
  • Call Center Management
  • Capacity Management
  • Compliance Management
  • Contract Management
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Integration
  • Escalation Management
  • Incident Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Multi-Channel Communication
  • Real Time Notifications
  • Recurring Issues
  • Release Management
  • Self Service Portal
  • Task Management

Q. Who are the typical users of Milvus?

Milvus has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Milvus support?

Milvus supports the following languages:

Portuguese

Q. What type of pricing plans does Milvus offer?

Milvus has the following pricing plans:

Subscription

Q. Does Milvus support mobile devices?

We do not have any information about what devices Milvus supports

Q. What other apps does Milvus integrate with?

We do not have any information about what integrations Milvus has

Q. What level of support does Milvus offer?

Milvus offers the following support options:

Phone Support, Online Support