Firefly Reservations

About Firefly Reservations
Firefly Reservations: Comprehensive Cloud-Based Management for RV Parks and Campgrounds
Firefly Reservations is an advanced cloud-based reservation management software specifically designed to cater to the unique needs of RV parks and campgrounds. This robust solution simplifies the booking process, enabling customers to make and manage reservations online, while providing campground owners with powerful tools to streamline operations, enhance guest experiences, and boost revenue.
Key Features and Benefits:
-Online Booking System: Guests can effortlessly book their stay through a custom-branded reservation portal that integrates seamlessly into your existing website. This system supports both short-term and long-term reservations, ensuring a flexible booking experience for all types of guests.
-Interactive Maps: Users can create and display interactive maps of their campground or RV park. These maps show real-time availability and allow guests to select and book their preferred units directly, enhancing the user experience and reducing booking time.
-Automated Communication: Automated emails facilitate consistent communication with guests. Customizable templates let you send confirmations, reservation details, payment reminders, and other important notifications, ensuring guests are well-informed and engaged.
-Payment Processing: Firefly supports automated recurring and scheduled payments for reservations, monthly guest fees, storage unit fees, and other recurring charges. The platform also allows for the billing of utilities and one-off transactions via an integrated point of sale (POS) system, making financial management straightforward and efficient.
-Self-Serve Kiosk: A self-serve kiosk enables guests to check in and make payments independently, ideal for arrivals outside of normal office hours. This feature not only enhances guest convenience but also reduces the workload on staff.
-Guest Portal: The guest portal provides a personal dashboard for guests to manage their reservations, update payment methods, make payments, and view their payment history, offering a high degree of control and transparency over their booking experience.
Operational Efficiency:
Firefly Reservations is designed to reduce the administrative burden on campground staff, automating many routine tasks such as payment collection and email communications. This not only improves operational efficiency but also allows staff to focus more on guest service and less on paperwork.
Customization and Integration:
The software offers extensive customization options to match the look and feel of your brand, providing a seamless experience for your guests. It also integrates easily with other tools, enhancing functionality and flexibility.
Customer Support and Security:
Dedicated customer support ensures that any issues are quickly resolved, and regular updates enhance system security and functionality, protecting both your data and your guests' information.
Conclusion:
With Firefly Reservations, campground and RV park managers can expect a significant enhancement in how they manage reservations, guest interactions, and payment processes. The software's comprehensive features make it an indispensable tool for modern campground management, ensuring that both guests and managers have a pleasant and efficient experience.
Key benefits of Firefly Reservations
-Streamlined Booking Process: Firefly Reservations simplifies the reservation process, allowing guests to book their stay online through a custom-branded portal. This reduces manual booking workload and improves efficiency.
-Interactive Map Display: Owners can create detailed, interactive maps of their campground or RV park, displaying real-time unit availability. This visual tool helps guests choose their preferred spots, enhancing satisfaction and reducing booking errors.
-Enhanced Payment Options: The software supports automatic recurring and scheduled payments for various fees, including monthly stays and utility charges. This ensures timely payments and improves cash flow management.
-Automated Email Communications: Keep guests informed with automated emails for confirmations, payment reminders, and arrival/departure information. Customizable templates make it easy to maintain consistent, professional communication.
-Self-Service Kiosk: A self-serve kiosk allows guests to check in and make payments independently, which is especially beneficial during peak check-in times or after hours, reducing staff workload and improving guest convenience.
-Guest Management Portal: Guests can manage their bookings, update payment methods, make payments, and view their payment history through a user-friendly online portal, which enhances their overall experience and reduces management's administrative tasks.
-Point of Sale (POS) Integration: The integrated POS system facilitates on-site transactions for additional services and products, streamlining sales and inventory management directly from the reservation platform.
-Utility Management: Easily record and bill for utilities directly through the system, simplifying the management of water, electricity, and other services, and ensuring accurate billing and payment collection.
-Customization and Branding: Tailor the look and feel of your booking portal to match your campground’s branding, creating a seamless experience for users that reinforces your brand identity.
-Operational Analytics: Gain insights into your business operations with built-in analytics tools that track booking trends, payment histories, and guest preferences, helping you make informed decisions to improve service and profitability.
-Mobile Compatibility: The platform is fully mobile-compatible, ensuring that both owners and guests can access it from any device, enhancing accessibility and user experience.
-Security and Compliance: Firefly Reservations prioritizes security, with data encryption and compliance measures that protect both the business and its guests' information.
-Scalability: Whether managing a small campground or a large RV park, Firefly Reservations scales to meet your needs, supporting an unlimited number of bookings and transactions.
-Customer Support: Dedicated customer support is available to assist with any issues, ensuring smooth operation and minimal downtime.
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Reviews
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- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automate your campground
Reviewed on 2023/10/09
Pros
I depend daily on the online bookings, the rate management, and photos of each site. I love that customers can automate their billing - I never see their credit card number, which builds trust.I manage 100% of this from remote. My manager has her own account with limited access and she can do much of the work from a tablet at her house. It's a great tool.
Cons
Managing my rates is very complex. If you want different rates per site type, with discounts based on the number of days they stay, then it gets to be a challenge to set up.
Reasons for Choosing Firefly Reservations
Online reservation. Remote management.Reasons for Switching to Firefly Reservations
Excellent features, no minimum number of bookings / month, and reasonable price- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Make the switch!
Reviewed on 2024/08/14
The onboarding and support team have been great to work with. I started testing Firefly 2 years...
The onboarding and support team have been great to work with. I started testing Firefly 2 years before we actually committed. Not once did they make me feel like they were being pushy. I would've expected a lack of response after it took me so long to move forward but I still got the same support, response time and assistance I did from when I first started inquiring about them.
Pros
Extremely easy to use. We have both short term and seasonal reservations and it works well for both. I had our entire campground (186 units) set up in about 10 minutes. The invoicing is so easy to read, and the guest portal is extremely easy to use.
Cons
I'm not able to right click and open a new tab on any of the links, this has been frustrating specifically for POS items. When adding the POS inventory, even if I changed the sort options, after saving the item, it brings me back to page one, in a different sort order. If there was an ability to save, and then go to the next item the same way I can make a change to a single unit and then click to the next item, or if I'm on page 10, it would bring me back to page 10 after saving, that would be a huge time saver!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very disatisfied overall
Reviewed on 2024/08/22
We were forced into Firefly when Astra was bought out. Overall, the reporting as been inadequate,...
We were forced into Firefly when Astra was bought out. Overall, the reporting as been inadequate, customer support subpar, and the general lack of communication to resolve issues has been terrible. Which is was has finally prompted this review.
Pros
Firefly seems like a decent looking software, with a major lack of functionality. This might be fine for very simple parks with limited offers, rates, etc. We didn't mind the online booking portal.
Cons
There are many. The view of guests and their listed bookings aren't in order (actually, in alphabetical by day of the week, which is incredibly non-functional). Ultimately, I feel that our park of 37 sites transient sites was too much for it to handle. If you don't care about reporting, and have only permanent guests, then they may be for you. However, an excel sheet might cause you and your accountant less issues.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent booking software for campgrounds.
Reviewed on 2024/08/15
Fantastic. Customer service is on point. Improvements are being made all the time! Easy to set up...
Fantastic. Customer service is on point. Improvements are being made all the time! Easy to set up and use. Customers love it.
Pros
Easy to set up and to make changes as we need to.
Cons
Reservation grid could be improved for "at a glance" use. Example - Color etc to distinguish between checked in or out reservations.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The BEST Reservation System EVER
Reviewed on 2024/08/16
As a manager who has transitioned thru previous versions, it was almost "pain-free" when we...
As a manager who has transitioned thru previous versions, it was almost "pain-free" when we upgraded. There were little issues, but they were addressed promptly. It is amazing what can all be done from this program. The knowledge base is easy to access and find answers. Customer Support is prompt and helpful.
Pros
Easy to use. Love the info and notes we can save in a guests file.
Cons
You can't just type in dates and look at the available sites (Like you could in ASTRA or Campground Manager)
When making reservations, it does not pull up the info for a returning guest.
Reasons for Choosing Firefly Reservations
It was an upgrade and we wanted to stay with them.Reasons for Switching to Firefly Reservations
Previous experience with ASPIRA. Trusted the employees we had worked with.Firefly Reservations FAQs
Below are some frequently asked questions for Firefly Reservations.Q. What type of pricing plans does Firefly Reservations offer?
Firefly Reservations offers the following pricing plans:
- Starting from: US$3.50
- Free Trial: Available
Firefly Reservations offers a feature-packed reservation system for only $3.50/reservation. You can pay the fees yourself or automatically pass the fees on to your guests. $3.50/reservation/month fee also applies for long-term reservations lasting 1 month long or longer. There is no monthly fee for reservations shorter than 1 month.
Q. Who are the typical users of Firefly Reservations?
Firefly Reservations has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Firefly Reservations support?
Firefly Reservations supports the following languages:
English
Q. Does Firefly Reservations support mobile devices?
Firefly Reservations supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Firefly Reservations integrate with?
Firefly Reservations integrates with the following applications:
Fiserv, Stripe
Q. What level of support does Firefly Reservations offer?
Firefly Reservations offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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