About SMARTcare

SMARTcare is a home healthcare software that helps organizations schedule shifts, process insurance claims, and record patient care notes within a centralized platform. Administrators can track staff clock-in, validate locations, and conduct electronic visit verification.

SMARTcare allows organizations to match caregivers and clients based on compatibility, availability, skills, and staff utilization. It provides a family and client engagement portal, which lets staff members establish two-way communication and send custom care updates to clients and their family. The built-in document database lets users access, upload, download, and organize files such as employee handbooks, business guidelines, time sheets, and more. It also enables teams to accept transactions via credit cards and electronic payment methods.

SMARTcare comes with an API, which allows businesses to integrate the system with several third-party solutions, including QuickBooks and Google Calendar. Supervisors can create care plans, distribute medical assessments, track tasks, prioritize change-of-care alerts, and monitor other daily activities.

Pricing starting from:

US$99,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of SMARTcare

Enables business growth and improved profitability for home care providers & agencies.
Elevates patient/Caregiver engagment and satisfaction Inceasing Caregiver Retention.
Delivers workflow best practices improving cost management & outcomes
COVID-19 monitoring, screening and improved safety with point-of-care COVID-19 Toolsets

Devices

Business size

S M L

Pricing starting from:

US$99,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

SMARTcare open shifts
SMARTcare time-off request
SMARTcare dashboard
SMARTcare document storage
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SMARTcare video
SMARTcare screenshot: SMARTcare open shifts SMARTcare screenshot: SMARTcare time-off request SMARTcare screenshot: SMARTcare dashboard SMARTcare screenshot: SMARTcare document storage

Features

Total features of SMARTcare: 74

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Assessment Management
  • Audit Management
  • Automated Scheduling
  • Background Screening
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Customizable Reports
  • Data Verification
  • Digital Signature
  • Document Management
  • Document Storage
  • Electronic Signature
  • Employee Management
  • Employee Portal
  • For Non-Medical Care
  • Forms Management
  • GPS
  • HIPAA Compliant
  • Historical Reporting
  • IT Cost Management
  • Insurance Management
  • Invoice Management
  • Job Scheduling
  • Live Chat
  • Match & Merge
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Patient Records Management
  • Payroll Management
  • Planning Tools
  • Progress Reports
  • Progress Tracking
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Rules-Based Workflow
  • SOAP notes
  • Scheduling
  • Status Tracking
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time Off Requests
  • Time Tracking by Client
  • Training Management
  • Workflow Management

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Reviews

Overall rating

4,8 /5
(12)
Value for Money
4,9/5
Features
4,8/5
Ease of Use
4,8/5
Customer Support
4,7/5

Already have SMARTcare?

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Showing 5 reviews of 12
Mark W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smartcare

Reviewed on 2020/07/31

Fantastic. [SENSITIVE CONTENT HIDDEN] and his team helped me set up my first VA client, we...

Fantastic. [SENSITIVE CONTENT HIDDEN] and his team helped me set up my first VA client, we invoices on Tuesday and were paid the following Friday. 10 days to get paid by the VA unheard of. Great process, great product.

Pros

Ease of use for both admin and field. Scheduleing, payroll, billing and on boarding are all a dream

Cons

Could be better in the client set up with tasks, multilingual app would help

Response from SMARTcare Software

We are pleased that you are taking advantage of everything included with SMARTcare's platform for agency management and growth. We recently enhanced task management making it easy to set up tasks, manage them globally across multiple clients and assignable by client type, shift type or caregiver role. On the app. we have made tasks and reporting simple to navigate for caregivers, clients and their family members. Thank you again for your feedback and your business. We look forward to your continued success.

Lindsey K.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Renewed Appreciation

Reviewed on 2021/01/27

When I first started with Smartcare I was very overwhelmed and frustrated trying to learn a new...

When I first started with Smartcare I was very overwhelmed and frustrated trying to learn a new system. I was cranky and rude to the tech support all the time and they were so helpful and always very kind and supportive. I got over my attitude and learned their system well. They have taken all tips that I have asked for in features and are implementing them as fast as they can. Every single one of them have been so kind and responsive and I am beyond grateful for that.

Pros

How easy it is to do payroll when using the integrated Deluxe system. Being able to communicate with caregivers through the app. Ease of scheduling from the app and normal safari on my phone. Communication with tech support is direct, fast, friendly and well worth every penny!

Cons

There is a lot to the software that I don't need to use because my state is not a regulated state, so I do get confused with all the different features at times. Because I'm not utilizing certain features all the time, I do get lost regularly and have to call support, but they get me in the right direction quickly.

Response from SMARTcare Software

It's great to see that you are using the system to engage your caregivers and process payroll with easy. The system will help your continued growth. Any time you have a question or need a tip, we are here to help, just reach out to our success team.-Josh

Stephanie H.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

First Time Scheduling System User

Reviewed on 2020/11/09

Overall this has been a great organizational tool with scheduling and an easy system to train...

Overall this has been a great organizational tool with scheduling and an easy system to train different staff members on. The employees seem to have a great experience with the app and having all the vital information they need to perform their jobs efficiently! We look forward to the new developments that SMARTcare will continue to create and utilizing them in our daily scheduling.

Pros

This product has a variety of different features and tools. I do have to say that our company doesn't even use all the features it has, that is because they have thought of so many options that SMARTcare Software would be beneficial to many companies. You can customize this system to fit your needs and that is just what we did! We worked with the SMARTcare team to develop a way for our Human Resources and Payroll systems to merge with SMARTcare to limit the manual labor between all the system and to cut down on any errors that could occur. This frees up our office staff to be able to focus on the clients and staff training! It makes scheduling easy as staff can view everything from their schedules to information on their clients right on the app.

Cons

There are very little things so far for cons that we have. We would like to see a calendar view of our clients schedule in a PDF version that we can send to clients and families so they know what caregivers to expect and at what times. Our account rep has ensured us that this is coming very soon! Its nice to know that when they receive suggestions they really do listen and try to make it happen.

Cassandra K.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Team Love Homecare Review

Reviewed on 2020/08/18

As a whole, I am very pleased with the program and I understand that some of the changes I've...

As a whole, I am very pleased with the program and I understand that some of the changes I've suggested may not be applicable or realistic without a lot of work on their part. My staff has been very happy with the app overall and the only complaint they've had is the location issues. We will be continuing to use the program long term, and we highly recommend it to others.

Pros

I like that I can access the software via multiple venues and that it is mostly easy to use on all of them. Generally speaking, when we've reached out to SmartCares customer service with ideas on how to make the software better, they always accomodate our requests.

Cons

There are a few ideas which I've extended to the development team that have not been implemented yet, such as the ability to delete messages, changing the two week task history to the two week notes history, making the staff able to view notes that are updated in the system rather then creating a PDF which needs to be manually uploaded, the ability to see the notes when clicking on the shift as an administrator instead of just showing the paperclip on the notes, location issues, the ability to cancel a shift from the app, availablity to extend indefiently, and giving the ability to text other staff directly from the app.

Response from SMARTcare Software

Thank you for your feedback. We are passionate about taking our customer's feedback and turning out new functionality they requested. Some of the items suggested were already part of SMARTcare like message deleting, caregiver availability settings, and in App texting. The others we have actioned with our development team and have been added to the live application including App two-week shift note and App shift canceling. We really appreciate your suggestions and work hard to implement enhancement requests as quickly as possible to support our customers. Keep new ideas coming - that is what SMARTcare is all about. We thrive on continuing to help our customers succeed. Thank you for your feedback.

Melody A.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

I thank God for SMARTcare

Reviewed on 2020/08/01

Pros

I am so grateful for Smart Care! The solution has made my business start up so easy. I get compliments on how professional and organize my new business appears due to Smart Care. I love the fact that you can speak to the developer and he will take your recommendations or suggestions into consideration. I honestly don’t know what I would’ve done without the software.

Cons

For our company, I would have to say I the ticketing process. However when I signed up I was assigned an onboarding specialist [SENSITIVE CONTENT HIDDEN]. If I have a quick question I normally just send her a text or call her directly. I have found this to be very helpful. She normally gets back to me immediately.

Response from SMARTcare Software

Thank you for your feedback, we are excited to hear of the positive impact SMARTcare has had helping your business. It's our goal, our team works hard to ensure our solution is individually tailored to meet the unique needs of each of our customer partners, thank you for sharing your positive experience. Connecting with our customers is a key value of SMARTcare. We are happy to hear your account manager was able to help answer your question quickly. Our Account Managers set SMARTcare apart as your partner in the system set up and ongoing support well after go-live and also in the growth of your business helping ensure your partners leverage the SMARTcare platform to its fullest. Thank you for your review and your business. We wish you continued growth and success!

Showing 5 reviews of 12 Read all reviews

SMARTcare FAQs

Below are some frequently asked questions for SMARTcare.

SMARTcare offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

No hidden fees pricing. SMARTcare has pricing that is ideal for any size home care organization. From small independent home care start-ups to multi site, and well established national home care franchisers. Base pricing is determined by number of active clients per month with packages for Startups, single site, multi-site, national, and Franchises. For more detail contact SMARTcare at https://smartcaresoftware.com/pricing/

We do not have any information about SMARTcare features

SMARTcare has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages SMARTcare supports

SMARTcare supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SMARTcare integrates with the following applications:

Google Calendar, QuickBooks Online Advanced

SMARTcare offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for SMARTcare.