SMARTcare

Complete home care platform for agencies of all sizes

4,7 /5 (12 reviews) Write a Review!

SMARTcare Overview

What is SMARTcare?

SMARTcare is a home healthcare software that helps organizations schedule shifts, process insurance claims, and record patient care notes within a centralized platform. Administrators can track staff clock-in, validate locations, and conduct electronic visit verification.

SMARTcare allows organizations to match caregivers and clients based on compatibility, availability, skills, and staff utilization. It provides a family and client engagement portal, which lets staff members establish two-way communication and send custom care updates to clients and their family. The built-in document database lets users access, upload, download, and organize files such as employee handbooks, business guidelines, time sheets, and more. It also enables teams to accept transactions via credit cards and electronic payment methods.

SMARTcare comes with an API, which allows businesses to integrate the system with several third-party solutions, including QuickBooks and Google Calendar. Supervisors can create care plans, distribute medical assessments, track tasks, prioritize change-of-care alerts, and monitor other daily activities.

SMARTcare Overview

Pricing

Starting from
US$0,00

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

No hidden fees pricing. SMARTcare has pricing that is ideal for any size home care organization. From small independent home care start-ups to multi site, and well established national home care franchisers. Base pricing is determined by number of active clients per month with packages for Startups, single site, multi-site, national, and Franchises. For more detail contact SMARTcare at https://smartcaresoftware.com/pricing/


SMARTcare Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Brazil, Mexico
Supported Languages
English

Media

SMARTcare open shifts
SMARTcare time-off request
SMARTcare dashboard
SMARTcare document storage
SMARTcare video SMARTcare screenshot: SMARTcare open shifts SMARTcare screenshot: SMARTcare time-off request SMARTcare screenshot: SMARTcare dashboard SMARTcare screenshot: SMARTcare document storage

SMARTcare Reviews

SMARTcare Reviews

Overall rating
4,7
/
5
Excellent
9

Very good
2

Average
1

Poor
0

Terrible
0

Value for Money
4,9
Features
4,8
Ease of Use
4,8
Customer Support
4,6
92% recommended this app
Mark W.

Smartcare

Fantastic. [SENSITIVE CONTENT HIDDEN] and his team helped me set up my first VA client, we invoices on Tuesday and were paid the following Friday. 10 days to get paid by the VA unheard of. Great process, great product.


Cassandra K.

Team Love Homecare Review

As a whole, I am very pleased with the program and I understand that some of the changes I've suggested may not be applicable or realistic without a lot of work on their part. My staff has been very happy with the app overall and the only complaint they've had is the location issues. We will be continuing to use the program long term, and we highly recommend it to others.


Stephanie H.

First Time Scheduling System User

Overall this has been a great organizational tool with scheduling and an easy system to train different staff members on. The employees seem to have a great experience with the app and having all the vital information they need to perform their jobs efficiently! We look forward to the new developments that SMARTcare will continue to create and utilizing them in our daily scheduling.


Lindsey K.

Montana

When searching for software companies, I felt when speaking with Bill, he was the most accommodating to my schedule, thorough and listened to my every need. I needed everything to be easy for my caregivers to navigate and communicate with the office.
The support team has been great to work with when they aren't busy doing other things on their end.
We have hit a few road blocks along the way and everyone jumps on board and gets it figured out in a timely manner.


Melody A.

I thank God for SMARTcare


Mark W.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Smartcare

Used Daily for 6-12 months
Reviewed on 2020/07/31
Review Source: Capterra

Fantastic. [SENSITIVE CONTENT HIDDEN] and his team helped me set up my first VA client, we invoices on Tuesday and were paid the following Friday. 10 days to get paid by the VA unheard of. Great process, great product.

Pros

Ease of use for both admin and field. Scheduleing, payroll, billing and on boarding are all a dream

Cons

Could be better in the client set up with tasks, multilingual app would help

Response from SMARTcare Software

We are pleased that you are taking advantage of everything included with SMARTcare's platform for agency management and growth. We recently enhanced task management making it easy to set up tasks, manage them globally across multiple clients and assignable by client type, shift type or caregiver role. On the app. we have made tasks and reporting simple to navigate for caregivers, clients and their family members. Thank you again for your feedback and your business. We look forward to your continued success.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cassandra K.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Team Love Homecare Review

Used Daily for 1+ year
Reviewed on 2020/08/18
Review Source: Capterra

As a whole, I am very pleased with the program and I understand that some of the changes I've suggested may not be applicable or realistic without a lot of work on their part. My staff has been very happy with the app overall and the only complaint they've had is the location issues. We will be continuing to use the program long term, and we highly recommend it to others.

Pros

I like that I can access the software via multiple venues and that it is mostly easy to use on all of them. Generally speaking, when we've reached out to SmartCares customer service with ideas on how to make the software better, they always accomodate our requests.

Cons

There are a few ideas which I've extended to the development team that have not been implemented yet, such as the ability to delete messages, changing the two week task history to the two week notes history, making the staff able to view notes that are updated in the system rather then creating a PDF which needs to be manually uploaded, the ability to see the notes when clicking on the shift as an administrator instead of just showing the paperclip on the notes, location issues, the ability to cancel a shift from the app, availablity to extend indefiently, and giving the ability to text other staff directly from the app.

Response from SMARTcare Software

Thank you for your feedback. We are passionate about taking our customer's feedback and turning out new functionality they requested. Some of the items suggested were already part of SMARTcare like message deleting, caregiver availability settings, and in App texting. The others we have actioned with our development team and have been added to the live application including App two-week shift note and App shift canceling. We really appreciate your suggestions and work hard to implement enhancement requests as quickly as possible to support our customers. Keep new ideas coming - that is what SMARTcare is all about. We thrive on continuing to help our customers succeed. Thank you for your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephanie H.
Industry: Hospital & Health Care
Company size: 11-50 Employees

First Time Scheduling System User

Used Daily for 6-12 months
Reviewed on 2020/11/09
Review Source: SoftwareAdvice

Overall this has been a great organizational tool with scheduling and an easy system to train different staff members on. The employees seem to have a great experience with the app and having all the vital information they need to perform their jobs efficiently! We look forward to the new developments that SMARTcare will continue to create and utilizing them in our daily scheduling.

Pros

This product has a variety of different features and tools. I do have to say that our company doesn't even use all the features it has, that is because they have thought of so many options that SMARTcare Software would be beneficial to many companies. You can customize this system to fit your needs and that is just what we did! We worked with the SMARTcare team to develop a way for our Human Resources and Payroll systems to merge with SMARTcare to limit the manual labor between all the system and to cut down on any errors that could occur. This frees up our office staff to be able to focus on the clients and staff training! It makes scheduling easy as staff can view everything from their schedules to information on their clients right on the app.

Cons

There are very little things so far for cons that we have. We would like to see a calendar view of our clients schedule in a PDF version that we can send to clients and families so they know what caregivers to expect and at what times. Our account rep has ensured us that this is coming very soon! Its nice to know that when they receive suggestions they really do listen and try to make it happen.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lindsey K.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Montana

Used Daily for 1-5 months
Reviewed on 2020/02/17
Review Source: SoftwareAdvice

When searching for software companies, I felt when speaking with Bill, he was the most accommodating to my schedule, thorough and listened to my every need. I needed everything to be easy for my caregivers to navigate and communicate with the office.
The support team has been great to work with when they aren't busy doing other things on their end.
We have hit a few road blocks along the way and everyone jumps on board and gets it figured out in a timely manner.

Pros

The app messaging and the caregivers being able to request shifts have been a big help to our company

Cons

There are multiple steps to everything that doesn't make a lot easy. You have to input information in four or five different "pages" to be able to complete one task. Frustrating and confusing at times.

Not having telephony voice messages for families to hear is a very hard adjustment not to have. That was a big differentiator with the previous software company.

Response from SMARTcare Software

Thank you for your feedback, we take pride in knowing our customers by name and deeply understanding their business. It's great to see that you are already leveraging SMARTcare's scheduling and messaging functionality to improve communications with caregivers. SMARTcare has a number of unique features and voice messaging for families is included this spring along with other unique to SMARTcare feature additions. We really appreciate your business and look forward to continuing to work together with you and your team to ensure the success and growth of your agency.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Melody A.
Industry: Hospital & Health Care
Company size: 11-50 Employees

I thank God for SMARTcare

Used Daily for 1+ year
Reviewed on 2020/08/01
Review Source: Capterra

Pros

I am so grateful for Smart Care! The solution has made my business start up so easy. I get compliments on how professional and organize my new business appears due to Smart Care. I love the fact that you can speak to the developer and he will take your recommendations or suggestions into consideration. I honestly don’t know what I would’ve done without the software.

Cons

For our company, I would have to say I the ticketing process. However when I signed up I was assigned an onboarding specialist [SENSITIVE CONTENT HIDDEN]. If I have a quick question I normally just send her a text or call her directly. I have found this to be very helpful. She normally gets back to me immediately.

Response from SMARTcare Software

Thank you for your feedback, we are excited to hear of the positive impact SMARTcare has had helping your business. It's our goal, our team works hard to ensure our solution is individually tailored to meet the unique needs of each of our customer partners, thank you for sharing your positive experience. Connecting with our customers is a key value of SMARTcare. We are happy to hear your account manager was able to help answer your question quickly. Our Account Managers set SMARTcare apart as your partner in the system set up and ongoing support well after go-live and also in the growth of your business helping ensure your partners leverage the SMARTcare platform to its fullest. Thank you for your review and your business. We wish you continued growth and success!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
9,8/10
Based on 12 user ratings
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SMARTcare Pricing

SMARTcare Pricing

Starting from
US$0,00
Free Trial
One Time License
Free
Subscription
Value for money

No hidden fees pricing. SMARTcare has pricing that is ideal for any size home care organization. From small independent home care start-ups to multi site, and well established national home care franchisers. Base pricing is determined by number of active clients per month with packages for Startups, single site, multi-site, national, and Franchises. For more detail contact SMARTcare at https://smartcaresoftware.com/pricing/

No hidden fees pricing. SMARTcare has pricing that is ideal for any size home care organization. From small independent home care start-ups to multi site, and well established national home care franchisers. Base pricing is determined by number of active clients per month with packages for Startups, single site, multi-site, national, and Franchises. For more detail contact SMARTcare at https://smartcaresoftware.com/pricing/

Value for Money
4,9/5
Based on 12 user ratings
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SMARTcare Features

SMARTcare Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,8/5
Based on 12 user ratings
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Categories

Additional information for SMARTcare

Additional information for SMARTcare

Key features of SMARTcare

  • Billing & Invoicing
  • Charting
  • Client Management
  • Payroll Management
  • Scheduling
  • Time Tracking by Client

Benefits

Enables business growth and improved profitability for home care providers & agencies.
Elevates patient/Caregiver engagment and satisfaction Inceasing Caregiver Retention.
Delivers workflow best practices improving cost management & outcomes
COVID-19 monitoring, screening and improved safety with point-of-care COVID-19 Toolsets

SMARTcare FAQs

SMARTcare FAQs

Below are some frequently asked questions for SMARTcare.

Q. What type of pricing plans does SMARTcare offer?

SMARTcare offers the following pricing plans:

Starting from: US$0,00

Pricing model: One Time License, Free, Subscription

Free Trial: Available

No hidden fees pricing. SMARTcare has pricing that is ideal for any size home care organization. From small independent home care start-ups to multi site, and well established national home care franchisers. Base pricing is determined by number of active clients per month with packages for Startups, single site, multi-site, national, and Franchises. For more detail contact SMARTcare at https://smartcaresoftware.com/pricing/

Q. What are the main features of SMARTcare?

SMARTcare offers the following features:

  • Billing & Invoicing
  • Charting
  • Client Management
  • Payroll Management
  • Scheduling
  • Time Tracking by Client

Q. Who are the typical users of SMARTcare?

SMARTcare has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does SMARTcare support?

SMARTcare supports the following languages:

English

Q. What type of pricing plans does SMARTcare offer?

SMARTcare has the following pricing plans:

One Time License, Free, Subscription

Q. Does SMARTcare support mobile devices?

SMARTcare supports the following devices:

Android, iPhone, iPad

Q. What other apps does SMARTcare integrate with?

SMARTcare integrates with the following applications:

Google Calendar, QuickBooks Online Advanced

Q. What level of support does SMARTcare offer?

SMARTcare offers the following support options:

Phone Support, FAQs, Forum, Knowledge Base, Online Support, Video Tutorials