Rosemark

Home care platform for managing administrative operations

About Rosemark

The Rosemark System is a cloud-based home care management software that enables businesses in the home care industry to manage clients, billing, payroll, staff communications, compliance, data security, and more. Caregivers can utilize the platform to accept or decline shifts, review schedules, and access client care notes in an online portal.

The Rosemark System helps agencies create custom patient care plans, set up daily, weekly, biweekly, or monthly employee work schedules, and organize them on the calendar with color-coding for organization. Caregivers can communicate with clients via emails and SMS, create groups from existing contact lists, and receive automated reminders about upcoming work schedules. Administrators can utilize the platform to broadcast messages, record voicemails according to requirements, and ensure compatibility between clients and caregivers by analyzing skills, authorization, and availability details. It lets managers monitor staff members' locations via GPS tracking, post vacancies on job boards or websites, and manage licenses or certifications.

The Rosemark System allows businesses to view staff's working hours on charts and receive reports about employees' shift activities, task updates, reimbursments, and log in/out timings. It lets users print invoices and synchronize billing data with QuickBooks through two-way integration.

Pricing starting from:

US$100,00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$100,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Rosemark Software - The Rosemark System employee work schedules
Rosemark Software - The Rosemark System reporting and statistics
Rosemark Software - The Rosemark System notifications
View 4 more
Rosemark video Rosemark Software - The Rosemark System employee work schedules Rosemark Software - The Rosemark System reporting and statistics Rosemark Software - The Rosemark System notifications

Features

Total features of Rosemark: 27

  • API
  • Activity Tracking
  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Electronic Signature
  • Employee Management
  • Employee Portal
  • GPS
  • HIPAA Compliant
  • Insurance Management
  • Invoice Management
  • Live Chat
  • Mobile Access
  • Patient Records Management
  • Payroll Management
  • Referral Tracking
  • Reminders
  • Scheduling
  • Time Tracking by Client

Alternatives

ClearCare

4,5
#1 Alternative to Rosemark
ClearCare is a complete web-based home healthcare software, targeting the needs of private-duty home care agencies of...

Generations Homecare System

4,3
#2 Alternative to Rosemark
The mobile app from Generations Homecare System is a HIPAA compliant solution built to help businesses in the homecare...

Paychex Flex

4,1
#3 Alternative to Rosemark
Paychex Flex is a cloud-based payroll management platform which helps users manage payroll processing with automatic...

SMARTcare

4,8
#4 Alternative to Rosemark
SMARTcare’s platform leverages caregiver workflow best practices improving cost management & outcomes. Enabling quality...

Reviews

Overall rating

4,7 /5
(92)
Value for Money
4,7/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,9/5

Already have Rosemark?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 92
Shelley B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software Review

Reviewed on 2019/12/02

Scheduling has become so much more efficient since we started using the Rosemark System. We can...

Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software.

Pros

The customer support from the Rosemark Team is outstanding. No matter what questions or concerns we have, we consistently receive top rate service!
We also really appreciate the integration with QuickBooks for ease of payroll and billing!The Rosemark System has saved us hours in payroll and billing efficiencies!.

Cons

I wish more of the reports could be sent via excel to allow for agency customization. Most reports are in Word format.

Response from Shoshana Technologies

Shelley, thank you for the review. Almost every piece of data can be exported to Excel for slicing and dicing to your hearts content. We also now have the Report Hub which gives you the ability to get many canned reports like payer sources with graphs. I hope you like, please let us know.

Tammi M.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A terrific move to Rosemark

Reviewed on 2021/04/05

Our electronic billing has been transformed through our switch to Rosemark. Before Rosemark, we...

Our electronic billing has been transformed through our switch to Rosemark. Before Rosemark, we sometimes had to wait months for payment from the VA, and now the VA typically pays us within ten days. Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end.

Pros

We really appreciate the following features:
1. customer service is fabulous
2. the flexibility to change rates and make adjustments to shifts
3. the ability to view invoices before sending them to QuickBooks

Cons

There are a few things that would be helpful to us that we cannot current do:
1. export a veteran claim by individual or by a selected batch
2. choose hours of the day for pay/bill rules (e.g., we pay OT rates for Christmas Eve and New Year's Eve from 5p-midnight)
3. a report which summarizes travel time for a selected period
4. a pop-up menu which lists caregivers who are eligible to serve a selected client that is ordered by distance from the caregiver's home address to the client's address
5. a report that would help us to determine the amount of nonbillable mileage to pay to caregivers

Also, one cumbersome process is creating a CSV for a payroll export. It is a little counterintuitive and "tech-y."

Response from Shoshana Technologies

Tammi, We are so glad that we were a good choice for you. Thank you for your thoughtful feedback and feature requests, we do have these upgrades on our radar. I'm glad that you were able to clarify how you have gotten big improvements in your VA (Veterans Administration) billing turnover time. I will pass on the Kudos to the Customer care team!

Moises P.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Needs updating

Reviewed on 2021/03/22

Love the staff - the program is very limited and does not accommodate changing needs. TIME TO...

Love the staff - the program is very limited and does not accommodate changing needs. TIME TO UPDATE THE FIELDS

Pros

At the time it was easy and seemed to meet our needs. Support Staff is excellent

Cons

Rosemark does not get updated. Simple things like multiple phone numbers and email addresses are not accommodated in the base program. when it is requested they say it is on the list to be updated, yet it never happens. I'm wondering if they are actually getting out of this field of service as it is so outdated.

Response from Shoshana Technologies

Moises, we do have those features please reach out to Robin for help. She also mentioned to me that she would love to show you how our forms feature could work for your agency, no extra charge just give us a call. We are fully committed to the home care industry as that is what we know and what we do. Happy to be of service. Linda Teaman, CEO Shoshana Technologies

Laura A.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable product with exceptional customer service

Reviewed on 2021/04/02

Exceptional, very satisfied.

Exceptional, very satisfied.

Pros

The user friendly interface, and the ability to configure to my agency specific needs. The staffing is superb at handling any questions immediately. Best software product I have used.

Cons

No cons for our agency. Rosemark has been consistent and no issues have ever arisen.

Alternatives Considered

Generations Homecare System

Reasons for Choosing Rosemark

Previous software did not allow for individual configuration and limited administrators access to make changes.

Switched From

AxisCare

Reasons for Switching to Rosemark

The initial call and follow up call showed me that the company would treat my business as a priority.

Response from Shoshana Technologies

Laura, we are so happy that you made the switch to Rosemark. Your comments clearly reflect our company values and underscore the importance of great software and great customer service working hand in hand. In the home care space, anything else just doesn't make sense. Thank you for your kind words.

Kelly L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth the move to Rosemark!

Reviewed on 2021/03/23

Overall experience has been great because of top-notch customer service! (Might have been a...

Overall experience has been great because of top-notch customer service! (Might have been a frustrating experience without the AMAZING customer service.)

Pros

1. Customer service is NUMBER ONE!!!
2. Flexibility to make adjustments on shifts, when needed.
3. Reliability in creating CSV for payroll.
4. Once it's learned, it is incredibly useful.
5. Easily able to fill multiple shifts with a simple "highlight" and "apply".
6. The caregiver app is great for checking in/out, viewing schedule, shift offers, and client info.

Cons

1. Not very intuitive for use - more set up for a programmer.
2. Unable to breakdown travel time and print a report summary.
3. There is no cutoff for pay-bill rules in the middle of the day.
4. Cannot export veteran claims by individual veterans.
5. Cannot easily override scheduling overlaps.
6. Does not alert for travel time needed if two shifts are accidentally butted up to each other.
7. Unable to calculate non-billable mileage.
8. Not able to have secure, on-going text conversations within the app.

Alternatives Considered

ClearCare

Reasons for Choosing Rosemark

1. Their customer service is TERRIBLE. 2. They charged for services they could not deliver. 3. They repeatedly lied about "looking into it" every time we called. They, in fact, most certainly did NOT. 4. I spent 1-4 hours with a customer service rep EVERY WEEK FOR A YEAR trying to iron out a HORRIBLE mistake THEY made with our Veteran export transmittal, which resulted in a yearlong struggle to recoup $60,000 in services provided by my company.

Reasons for Switching to Rosemark

CUSTOMER SERVICE

Response from Shoshana Technologies

Kelly, thank you for the comprehensive review. I have sent over your requests to our customer care team so they can help to show you something that will help or to make sure that it is added to our Development projects for the future. This review was very helpful, again thank you!!

Showing 5 reviews of 92 Read all reviews

Rosemark FAQs

Below are some frequently asked questions for Rosemark.

Rosemark offers the following pricing plans:

  • Starting from: US$100,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

The Rosemark System offers tiered pricing based on scheduled shift hours. Contact sales for a free quote.

Rosemark has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Rosemark supports the following languages:

English

Rosemark supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Rosemark integrates with the following applications:

QuickBooks Online Advanced

Rosemark offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Rosemark.