The Rosemark System

Home care platform for managing administrative operations

4,8 /5 (56 reviews) Write a Review!

The Rosemark System Overview

What is The Rosemark System?

The Rosemark System is a cloud-based home care management software that enables businesses in the home care industry to manage clients, billing, payroll, staff communications, compliance, data security, and more. Caregivers can utilize the platform to accept or decline shifts, review schedules, and access client care notes in an online portal.

The Rosemark System helps agencies create custom patient care plans, set up daily, weekly, biweekly, or monthly employee work schedules, and organize them on the calendar with color-coding for organization. Caregivers can communicate with clients via emails and SMS, create groups from existing contact lists, and receive automated reminders about upcoming work schedules. Administrators can utilize the platform to broadcast messages, record voicemails according to requirements, and ensure compatibility between clients and caregivers by analyzing skills, authorization, and availability details. It lets managers monitor staff members' locations via GPS tracking, post vacancies on job boards or websites, and manage licenses or certifications.

The Rosemark System allows businesses to view staff's working hours on charts and receive reports about employees' shift activities, task updates, reimbursments, and log in/out timings. It lets users print invoices and synchronize billing data with QuickBooks through two-way integration.

The Rosemark System Overview

Pricing

Starting from
US$100,00/month

Pricing options

Free Trial
Subscription
Value for money

The Rosemark System offers tiered pricing based on scheduled shift hours. Contact sales for a free quote.


The Rosemark System Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

The Rosemark System employee work schedules
The Rosemark System reporting and statistics
The Rosemark System notifications
The Rosemark System screenshot: The Rosemark System employee work schedules The Rosemark System screenshot: The Rosemark System reporting and statistics The Rosemark System screenshot: The Rosemark System notifications

The Rosemark System Reviews

The Rosemark System Reviews

Overall rating
4,8
/
5
Excellent
44

Very good
11

Average
1

Poor
0

Terrible
0

Value for Money
4,6
Features
4,4
Ease of Use
4,6
Customer Support
4,9
98% recommended this app
Debbie H.

Customer Service is Key

We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth.


Shelley B.

Software Review

Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software.


Penny S.

Honest Review

it's good when it works properly, Lately it has not been saving my work and I have to keep re adding it, sometimes multiple times.


Jill S.

Flexible System for accurate Scheduling

This system provided the billing and payroll flexibility we needed at the time we converted. Since that time we have been overwhelmed by the outstanding customer support we have received. They continue to enhance the system capabilities, adding EVV capabilities, adding features related to the loss of the "Companionship Exemption" and modifications to Wage and Hour rules and regulations, providing Forms required by State and Federal insurance and benefit providers, mobile based phone applications, and electronic texting capabilities to reached our employees in fast and efficient ways.


Kevin D.

Highly Recommend The Rosemark System

My overall experience with Rosemark has been very good. I like that we can track Human Resource issues and create custom credential criteria that notifies us of credential expiration. We have increased our productivity with features like this and the shift offer options. I would highly recommend the Rosemark system to other businesses.


Debbie H.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Customer Service is Key

Used Daily for 2+ years
Reviewed on 2019/11/21
Review Source: Capterra

We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth.

Pros

The software is user friendly. The mobile applications are easy and convenient. The reporting systems interact with Word and Excel seamlessly. The notifications are accurate and can be set to multiple users. The thing that sets it apart from the others is the customer service at Rosemark.

Cons

When I have had issues with the software, I have called Rosemark and the problems are fixed. After 9 years of use, they have not failed once to address my concerns.

Response from Shoshana Technologies

Debbie, thank you for the review. Your input has been invaluable over the years its worth celebrating our great partnership! We have learned so much from you!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shelley B.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Software Review

Used Daily for 1+ year
Reviewed on 2019/12/02
Review Source: Capterra

Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software.

Pros

The customer support from the Rosemark Team is outstanding. No matter what questions or concerns we have, we consistently receive top rate service!
We also really appreciate the integration with QuickBooks for ease of payroll and billing!The Rosemark System has saved us hours in payroll and billing efficiencies!.

Cons

I wish more of the reports could be sent via excel to allow for agency customization. Most reports are in Word format.

Response from Shoshana Technologies

Shelley, thank you for the review. Almost every piece of data can be exported to Excel for slicing and dicing to your hearts content. We also now have the Report Hub which gives you the ability to get many canned reports like payer sources with graphs. I hope you like, please let us know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Penny S.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Honest Review

Used Daily for 2+ years
Reviewed on 2019/11/21
Review Source: Capterra

it's good when it works properly, Lately it has not been saving my work and I have to keep re adding it, sometimes multiple times.

Pros

Ease of adding Clients and Caregivers, and canceling shifts.

Cons

needs more options instead of just Refused shift for the caregiver, need to add Request off, Vacation, working other job.

Response from Shoshana Technologies

Hi Penny,

I'm sorry you've been experiencing frustration with the system. We'd like to investigate your issue further, someone from our support department will be reaching out to you shortly. If you have any questions please don't hesitate to give us a call.

David

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Jill S.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Flexible System for accurate Scheduling

Used Daily for 2+ years
Reviewed on 2019/11/26
Review Source: Capterra

This system provided the billing and payroll flexibility we needed at the time we converted. Since that time we have been overwhelmed by the outstanding customer support we have received. They continue to enhance the system capabilities, adding EVV capabilities, adding features related to the loss of the "Companionship Exemption" and modifications to Wage and Hour rules and regulations, providing Forms required by State and Federal insurance and benefit providers, mobile based phone applications, and electronic texting capabilities to reached our employees in fast and efficient ways.

Pros

This system is very flexible so that features and use can be customized to conform to the users needs. For example we use the Pending and Completed Tasks to A) monitor employee performance B) follow-up on operational tasks and C) establish weekly and other periodic accounting procedures, among other things. Also we have different types of service and can establish different pay and bill rates at a global level or down to the customer and employee level. The flexibility of the system allows each company to manage their business based on their needs and prioritites.

Cons

Reporting, at least the canned type is somewhat limited. You are able to export the data into other applications such as Microsoft Word and Excel and build reporting that suites your needs, however the system provided reports are limited. I believe because the system is so flexible it would be difficult to develop a lot of reporting because many of the users are using features in different ways.

Response from Shoshana Technologies

Jill, thanks for the review. We really appreciate our partnership over the years. So many of the innovations have come out of our conversations. Thanks for the input!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kevin D.
Industry: Individual & Family Services
Company size: 51-200 Employees

Highly Recommend The Rosemark System

Used Daily for 2+ years
Reviewed on 2019/11/27
Review Source: Capterra

My overall experience with Rosemark has been very good. I like that we can track Human Resource issues and create custom credential criteria that notifies us of credential expiration. We have increased our productivity with features like this and the shift offer options. I would highly recommend the Rosemark system to other businesses.

Pros

The Rosemark system is highly integrated with real time changes. This makes it very easy to provide updated information to a staff in several locations, the moment it changes. This is crucial to the home care business because schedules can change multiple times a day and allowing automatic email notifications to notify people of these changes saves time and expense. I truly believe it would be very difficult to operate our business without the Rosemark system.

Cons

As an administrator, I would like to be able to review changes made in the systems by all users. Basically, have access to an audit trail. I believe this is something in development and will be available in the future. Other then this, I don't really have anything I like least about the software.

Response from Shoshana Technologies

Kevin, Thank you for the kind review. I'm not sure if, you know who has seen this. I'll let her know how much you appreciate her help. Thanks for you feedback! BTW we are working on the feature that you wish you had in the meantime, if anything is pressing we'll get you the the information you need, just give us a call!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,5/10
Based on 56 user ratings
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The Rosemark System Pricing

The Rosemark System Pricing

Starting from
US$100,00/month
Free Trial
Subscription
Value for money

The Rosemark System offers tiered pricing based on scheduled shift hours. Contact sales for a free quote.

The Rosemark System offers tiered pricing based on scheduled shift hours. Contact sales for a free quote.

Value for Money
4,6/5
Based on 56 user ratings
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The Rosemark System Features

The Rosemark System Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,4/5
Based on 56 user ratings
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Categories

Additional information for The Rosemark System

Additional information for The Rosemark System

Key features of The Rosemark System

  • Billing & Invoicing
  • Charting
  • Claims Management
  • Client Management
  • Payroll Management
  • Scheduling
  • Time Tracking by Client

The Rosemark System FAQs

The Rosemark System FAQs

Below are some frequently asked questions for The Rosemark System.

Q. What type of pricing plans does The Rosemark System offer?

The Rosemark System offers the following pricing plans:

Starting from: US$100,00/month

Pricing model: Subscription

Free Trial: Not Available

The Rosemark System offers tiered pricing based on scheduled shift hours. Contact sales for a free quote.

Q. What are the main features of The Rosemark System?

The Rosemark System offers the following features:

  • Billing & Invoicing
  • Charting
  • Claims Management
  • Client Management
  • Payroll Management
  • Scheduling
  • Time Tracking by Client

Q. Who are the typical users of The Rosemark System?

The Rosemark System has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does The Rosemark System support?

The Rosemark System supports the following languages:

English

Q. What type of pricing plans does The Rosemark System offer?

The Rosemark System has the following pricing plans:

Subscription

Q. Does The Rosemark System support mobile devices?

The Rosemark System supports the following devices:

Android, iPhone, iPad

Q. What other apps does The Rosemark System integrate with?

The Rosemark System integrates with the following applications:

QuickBooks Online Advanced

Q. What level of support does The Rosemark System offer?

The Rosemark System offers the following support options:

Phone Support, Online Support, Knowledge Base, Forum