Squadcast

Incident management software

5 /5 (5 reviews) Write a Review!

Squadcast Overview

What is Squadcast?

Squadcast is an incident management software that helps businesses send alerts, create event tags, and track response activities on a centralized platform. The incident war room module enables users to establish communication with emergency responders and facilitate real-time collaboration on incidents.

Squadcast includes public and private status pages, which provide stakeholders with updates on incident response activities in real-time. It lets users send emergency notifications through multiple channels including SMS, email, and in-app alerts. It lets engineers auto-escalate alerts to specific individuals and teams. Administrators can also configure event severity levels and attach various priority tags including low, high, and critical to ensure visibility among team members.

Squadcast allows businesses to utilize REST application programming interface (API) to integrate the system with several third-party applications such as Slack, Jira, Papertrail, Zabbix, and more. Administrators can configure role-based access control, allowing specific individuals to view, add, edit, or delete information.

Squadcast Overview

Pricing

Starting from
US$9,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Squadcast is available across three pricing plans, outlined below. It offers a free version as well.

Essential: Available for free
Pro: $9/user/month (billed annually) or $12/user/month (billed monthly)
Enterprise: $19/user/month (billed annually) or $25/user/month (billed monthly)
On-premise solution: Please contact Squadcast directly for pricing details.


Squadcast Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Squadcast main dashboard
Squadcast incident war room & timelines
Squadcast escalation policies
Squadcast open incidents
Squadcast video Squadcast screenshot: Squadcast main dashboard Squadcast screenshot: Squadcast incident war room & timelines Squadcast screenshot: Squadcast escalation policies Squadcast screenshot: Squadcast open incidents

Squadcast Reviews

Squadcast Reviews

Overall rating
5
/
5
Excellent
5

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,6
Ease of Use
5
Customer Support
5
100% recommended this app
Utkarsh T.

Squadcast: Been there.

Best Centralised incident management tool.


Priyanka S.

Huge relief, dramatically simplifies on-call.

It’s a great product for incident management. The team, and founders are directly accessible. We’re considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling.


Richa K.

Great value, superb responsiveness to feature requests

We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It’s become easier to configure this in Squadcast.


Roger M.

Reliable Incident Alerting

We use Squadcast to get alerted on our systems that need to have high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness.


Parag A.

Best PagerDuty alternative ever

We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has increased.


Utkarsh T.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Squadcast: Been there.

Used Daily for 6-12 months
Reviewed on 2019/09/04
Review Source: Capterra

Best Centralised incident management tool.

Pros

- Custom definable escalation policy

- You can integrate with N number of services with Squadcast

- Complete transparency of the incident response process

- Simple UI/UX and brilliant features to eliminate unwanted alerts

Cons

I can't find any, really happy as of now

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Priyanka S.
Industry: Information Technology & Services
Company size: 10 000+ Employees

Huge relief, dramatically simplifies on-call.

Used Daily for 6-12 months
Reviewed on 2019/02/26
Review Source: Capterra

It’s a great product for incident management. The team, and founders are directly accessible. We’re considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling.

Pros

We had a large team of 150 engineers, and we didn’t have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with read-only-access, and customized bulk pricing for the rest. Squadcast has really helped us with easy handovers, and a great mobile interface.

Cons

Really happy for now as we are yet to experience any issues with Squadcast.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Richa K.
Industry: Information Technology & Services
Company size: 10 000+ Employees

Great value, superb responsiveness to feature requests

Used Daily for 6-12 months
Reviewed on 2019/02/27
Review Source: Capterra

We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It’s become easier to configure this in Squadcast.

Pros

Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn’t find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks.

Cons

None yet. It’s simple and straightforward to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Roger M.
Industry: Information Technology & Services
Company size: 11-50 Employees

Reliable Incident Alerting

Used Daily for 1+ year
Reviewed on 2019/02/21
Review Source: Capterra

We use Squadcast to get alerted on our systems that need to have high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness.

Pros

Very easy to use and set up. Multiple notification options - I usually prefer in-app notifications to text/phone calls while others on my team get calls and use IVR to ack alerts. Alert Forwarding is also useful when we are not available for doing regular on-call.

Cons

more customizations would be cool but not a deal breaker as it works as expected

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Parag A.
Industry: Information Technology & Services
Company size: 11-50 Employees

Best PagerDuty alternative ever

Used Daily for 1-5 months
Reviewed on 2019/02/26
Review Source: Capterra

We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has increased.

Pros

Incredible alternative to PagerDuty - better features, at a lower pricepoint. We couldn't afford PD for our entire team, but it was a good move to use Squadcast across the board. Unlimited free stakeholders is a godsend.

Cons

We have all the integrations we need but more integrations might be helpful for us in future. Hope they add them soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,8/10
Based on 5 user ratings
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Squadcast Pricing

Squadcast Pricing

Starting from
US$9,00/month
Free Trial
Free
Subscription
Value for money

Squadcast is available across three pricing plans, outlined below. It offers a free version as well.

Essential: Available for free
Pro: $9/user/month (billed annually) or $12/user/month (billed monthly)
Enterprise: $19/user/month (billed annually) or $25/user/month (billed monthly)
On-premise solution: Please contact Squadcast directly for pricing details.

Squadcast is available across three pricing plans, outlined below. It offers a free version as well.

Essential: Available for free
Pro: $9/user/month (billed annually) or $12/user/month (billed monthly)
Enterprise: $19/user/month (billed annually) or $25/user/month (billed monthly)
On-premise solution: Please contact Squadcast directly for pricing details.

Value for Money
4,8/5
Based on 5 user ratings
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Squadcast Features

Squadcast Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,6/5
Based on 5 user ratings
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Categories

Additional information for Squadcast

Additional information for Squadcast

Key features of Squadcast

  • Audit Trail
  • Compliance Management
  • Contact Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Investigation Management
  • Real Time Notifications
  • Recurring Issues
  • Scenario Planning
  • Task Management

Squadcast FAQs

Squadcast FAQs

Below are some frequently asked questions for Squadcast.

Q. What type of pricing plans does Squadcast offer?

Squadcast offers the following pricing plans:

Starting from: US$9,00/month

Pricing model: Free, Subscription

Free Trial: Available

Squadcast is available across three pricing plans, outlined below. It offers a free version as well. Essential: Available for free Pro: $9/user/month (billed annually) or $12/user/month (billed monthly) Enterprise: $19/user/month (billed annually) or $25/user/month (billed monthly) On-premise solution: Please contact Squadcast directly for pricing details.

Q. What are the main features of Squadcast?

Squadcast offers the following features:

  • Audit Trail
  • Compliance Management
  • Contact Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Investigation Management
  • Real Time Notifications
  • Recurring Issues
  • Scenario Planning
  • Task Management

Q. Who are the typical users of Squadcast?

Squadcast has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Squadcast support?

Squadcast supports the following languages:

English

Q. What type of pricing plans does Squadcast offer?

Squadcast has the following pricing plans:

Free, Subscription

Q. Does Squadcast support mobile devices?

Squadcast supports the following devices:

Android, iPhone

Q. What other apps does Squadcast integrate with?

Squadcast integrates with the following applications:

CircleCI, Datadog, GitHub, Jira, Nagios XI, New Relic, Pingdom, Sematext Cloud, Slack, Zabbix

Q. What level of support does Squadcast offer?

Squadcast offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs