About Squadcast

Squadcast is an incident management software that helps businesses send alerts, create event tags, and track response activities on a centralized platform. The incident war room module enables users to establish communication with emergency responders and facilitate real-time collaboration on incidents.

Squadcast includes public and private status pages, which provide stakeholders with updates on incident response activities in real-time. It lets users send emergency notifications through multiple channels including SMS, email, and in-app alerts. It lets engineers auto-escalate alerts to specific individuals and teams. Administrators can also configure event severity levels and attach various priority tags including low, high, and critical to ensure visibility among team members.

Squadcast allows businesses to utilize REST application programming interface (API) to integrate the system with several third-party applications such as Slack, Jira, Papertrail, Zabbix, and more. Administrators can configure role-based access control, allowing specific individuals to view, add, edit, or delete information.

Pricing starting from:

US$9,00/month

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Pricing starting from:

US$9,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

Squadcast main dashboard
Squadcast incident war room & timelines
Squadcast escalation policies
Squadcast open incidents
View 5 more
Squadcast video
Squadcast screenshot: Squadcast main dashboard Squadcast screenshot: Squadcast incident war room & timelines Squadcast screenshot: Squadcast escalation policies Squadcast screenshot: Squadcast open incidents

Features

Total features of Squadcast: 55

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Trail
  • Chat/Messaging
  • Collaboration Tools
  • Communications Management
  • Compliance Management
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Desktop Notifications
  • Disaster Recovery
  • Email Alerts
  • Event Management
  • Event Triggered Actions
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Investigation Management
  • Issue Auditing
  • Issue Scheduling
  • Live Chat
  • Mass Notifications
  • Mobile Access
  • Mobile Alerts
  • Prioritization
  • Push Notifications
  • Real Time Analytics
  • Real Time Notifications
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Scenario Planning
  • Search/Filter
  • Single Sign On
  • Status Tracking
  • Tagging
  • Task Management
  • Templates
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • Two-Way Communication
  • Visual Analytics

Alternatives

Donesafe

4,8
#1 Alternative to Squadcast
Donesafe, the #1 all-in-one cloud-based HSEQ platform to solve ALL your safety and compliance requirements, including...

Alloy Navigator

4,5
#2 Alternative to Squadcast
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your...

Zendesk

4,3
#3 Alternative to Squadcast
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

AlertMedia

4,8
#4 Alternative to Squadcast
AlertMedia is a cloud-based mass notification platform and emergency safety solution providing multi-channel and...

Reviews

Overall rating

5 /5
(5)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
5/5
Customer Support
5/5

Already have Squadcast?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 5
Utkarsh T.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Squadcast: Been there.

Reviewed on 2019/09/04

Best Centralised incident management tool.

Best Centralised incident management tool.

Pros

- Custom definable escalation policy

- You can integrate with N number of services with Squadcast

- Complete transparency of the incident response process

- Simple UI/UX and brilliant features to eliminate unwanted alerts

Cons

I can't find any, really happy as of now

Priyanka S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Huge relief, dramatically simplifies on-call.

Reviewed on 2019/02/26

It’s a great product for incident management. The team, and founders are directly accessible. We’re...

It’s a great product for incident management. The team, and founders are directly accessible. We’re considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling.

Pros

We had a large team of 150 engineers, and we didn’t have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with read-only-access, and customized bulk pricing for the rest. Squadcast has really helped us with easy handovers, and a great mobile interface.

Cons

Really happy for now as we are yet to experience any issues with Squadcast.

Richa K.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great value, superb responsiveness to feature requests

Reviewed on 2019/02/27

We badly needed recurring maintenance and alert suppression. With other tools we were facing severe...

We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It’s become easier to configure this in Squadcast.

Pros

Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn’t find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks.

Cons

None yet. It’s simple and straightforward to use.

Roger M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable Incident Alerting

Reviewed on 2019/02/21

We use Squadcast to get alerted on our systems that need to have high availability to maintain our...

We use Squadcast to get alerted on our systems that need to have high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness.

Pros

Very easy to use and set up. Multiple notification options - I usually prefer in-app notifications to text/phone calls while others on my team get calls and use IVR to ack alerts. Alert Forwarding is also useful when we are not available for doing regular on-call.

Cons

more customizations would be cool but not a deal breaker as it works as expected

Parag A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best PagerDuty alternative ever

Reviewed on 2019/02/26

We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has...

We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has increased.

Pros

Incredible alternative to PagerDuty - better features, at a lower pricepoint. We couldn't afford PD for our entire team, but it was a good move to use Squadcast across the board. Unlimited free stakeholders is a godsend.

Cons

We have all the integrations we need but more integrations might be helpful for us in future. Hope they add them soon.

Showing 5 reviews of 5 Read all reviews

Squadcast FAQs

Below are some frequently asked questions for Squadcast.

Squadcast offers the following pricing plans:

  • Starting from: US$9,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Squadcast is available across three pricing plans, outlined below. It offers a free version as well. Essential: Available for free Pro: $9/user/month (billed annually) or $12/user/month (billed monthly) Enterprise: $19/user/month (billed annually) or $25/user/month (billed monthly) On-premise solution: Please contact Squadcast directly for pricing details.

We do not have any information about Squadcast features

Squadcast has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Squadcast supports

Squadcast supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Squadcast integrates with the following applications:

CircleCI, Crashlytics, Datadog, Freshping, GitHub, Google Meet, Jira, LogDNA, Loggly, Nagios XI, New Relic One, Papertrail, Pingdom, Prometheus Platform, Sensu, Sentry, Server Monitoring by Server Density, Slack, Splunk Cloud, Sumo Logic, Takipi, Zabbix

Squadcast offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Squadcast.