EV Reach
About EV Reach
EV Reach is an on-premise/ cloud remote support software, which helps businesses, system administrators, engineers, and technicians launch and manage remote sessions to streamline support and management processes. Its automated incident management module enables organizations to handle service desk requests, open, resolve and close incidents, and view or add notes to support tickets.
EV Reach includes background systems management functionality, which lets professionals view and manage configurations across multiple workstations, servers or systems, install updates or security patches, and monitor system health in real-time to ensure optimal utilization of resources. Features include user management, simultaneous sessions, pop-up notifications, chat, hardware and software inventories tracking, and password management. Additionally, the administrators can search active directories, manage user accounts, group memberships, and scan inactive users via active directory management module.
EV Reach assists administrators with creating custom workflows to automate a variety of IT processes such as software deployment, user IDs and password management, real-time issue detection, reports generation and more. Further, it supports integration with various third-party service desk applications including Jira, Zendesk, ConnectWise Manage, Cherwell, Freshdesk, and ServiceNow.
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- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best remote tool
Reviewed on 2021/07/28
Pros
This remote tool is my go to remote tool. It is consistent and works the best.
Cons
I have not figured out how to change default that disables end user control when I remote into device.
- Industry: Textiles
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
GoverLAN Reach
Reviewed on 2018/09/25
Support tool for remote servers (CoLo and Remote Sites), End user support, System setup without...
Support tool for remote servers (CoLo and Remote Sites), End user support, System setup without leaving office. Simple to use and user friendly.
Pros
Easy to use and connect to clients by machineID or UserID, copy and paste, and simple file transfers, great management tools and background scripts available also
Cons
Does require direct IP, when using VPN sometimes have to use IP rather than hostname or username, easy to get around though...
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
EV Reach Review
Reviewed on 2023/03/28
helping end user solve problems without having to be psychically there in person.
helping end user solve problems without having to be psychically there in person.
Pros
Remote connecting is the most impactful due to the ease of use
Cons
Sometime it sticks due to a poor network connection.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Must have for ITSM world
Reviewed on 2019/12/03
I have been working with this product over 20 years in my IT career. Every company I bring it to...
I have been working with this product over 20 years in my IT career. Every company I bring it to thanks me for introducing this product it really helps with service management teams.
Pros
I can easily navigate AD reset passwords, remote PC’s. Reporting. Just to name a few of this very capable product
Cons
Not a biggie, but would love to see more with windows patching incorporated into the product
- Industry: Government Administration
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing! Love it!
Reviewed on 2018/04/17
Saved us a ton of time in supporting our remote users.
Saved us a ton of time in supporting our remote users.
Pros
Goverlan has made our IT Department much more efficient. We have about 16 sites and it has saved us countless hours from having to drive around and fix issues that take a few seconds to fix. Also, we can fix things before the user knows there is an issue.
Cons
My only thing I don't like is the agent deployed to the end user devices do not auto update when a new version is released.
EV Reach FAQs
Below are some frequently asked questions for EV Reach.Q. What type of pricing plans does EV Reach offer?
EV Reach offers the following pricing plans:
- Starting from: US$40.00/month
- Pricing model: Subscription
- Free Trial: Available
Goverlan Reach - An EasyVista Company offers a free trial and demo. Paid subscription pricing is monthly per concurrent tech: Standard - $40/month per concurrent tech (billed annually) Professional - $90/month per concurrent tech (billed annually) Enterprise - $170/month per concurrent tech (billed annually) Incident Management - $55/month per concurrent tech (billed annually)
Q. Who are the typical users of EV Reach?
EV Reach has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does EV Reach support?
EV Reach supports the following languages:
English
Q. Does EV Reach support mobile devices?
EV Reach supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does EV Reach integrate with?
EV Reach integrates with the following applications:
Cherwell Service Management, ConnectWise PSA, Freshdesk, Freshservice, JIRA Service Management, Jira, ManageEngine ServiceDesk Plus, Service Manager, ServiceNow, SolarWinds Service Desk, Zendesk Suite
Q. What level of support does EV Reach offer?
EV Reach offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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Remote Support Software
