VCS

Workforce management software for police & fire departments

4,2 /5 (12 reviews) Write a Review!

VCS Overview

What is VCS?

VCS is a workforce management platform, which helps municipalities, law enforcement agencies, and police or fire departments create and schedule work requests for employees. Features include reminders, time clock, real-time updates, attendance management, employee availability tracking, and customizable reporting.

VCS offers a staffing AI feature, which enables supervisors to approve, reject and distribute overtime shifts, automatically apply pay rules, and create a scheduling workflow in compliance with union rules, contracts, state and legislative regulations. Department heads can use the software to swap shifts, manage multiple job assignments, and select qualified members to handle shifts during staff shortages. Managers can prepare and assign training classes, review certification history, and monitor the expiration of certificates. Using the monitoring tools, supervisors can track activity and measure the productivity of employees through project’s status or the number of customers served.

VCS integrates with various third-party applications such as ADP, Kronos, AccuFund, Paychex, Action Data Services, Navision, Paycor, PeopleSoft, LotusHR, and SAP. It lets teams establish communication with members through email, phone, and text messaging. It also allows employees to manage individual schedules, submit paid time-off (PTO) requests, and participate in shift bidding through mobile devices.

VCS Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Visual Computer Solutions for pricing details


VCS Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

VCS daily schedule
VCS employee profile creation
VCS reports
VCS video VCS screenshot: VCS daily schedule VCS screenshot: VCS employee profile creation VCS screenshot: VCS reports

VCS Reviews

VCS Reviews

Overall rating
4,2
/
5
Excellent
5

Very good
6

Average
0

Poor
0

Terrible
1

Value for Money
4,3
Features
4
Ease of Use
3,9
Customer Support
4,3
92% recommended this app
Verified Reviewer

Great Employee Scheduling program

VCS POSS (Police Officer Scheduling System) has been great for RPD. Overtime reporting for budget projections and expenses is a primary use. Additionally, being able to capture detail categories that increase cost by pay period, quarter or annually has been the greatest bonus.


Daniel B.

It's Great

Overall my experience with VCS has been more than excellent.


Tech C.

Pure Garbage

Support is minimal at best. Poorly written software. Upgrades are not numbered version-wise; named after the SEASONS! Expect lots of permission reversals after upgrades; Bells and whistles sold don't work. Don't expect to get any support when entire "team" is off at their seminars trying to sell this junk to prospective customers. Our company had to withhold a payment to get their attention to address still un-addressed technical issues.


Jeff S.

10 year User of VCS (POSS)

We have become much more accurate and have saved a tremendous amount of time processing payroll.


Thomas M.

Solid program that could use additional updates

Overall good experience and customer support is courteous and works hard to help with any issues, but as I said if a problem in not readily repairable it may never get address some times I do understand why but it can be frustrating


Verified Reviewer
Industry: Law Enforcement
Company size: 501-1 000 Employees

Great Employee Scheduling program

Used Daily for 2+ years
Reviewed on 2019/03/22
Review Source: Capterra

VCS POSS (Police Officer Scheduling System) has been great for RPD. Overtime reporting for budget projections and expenses is a primary use. Additionally, being able to capture detail categories that increase cost by pay period, quarter or annually has been the greatest bonus.

Pros

I love the ability to set up schedules for the various unit as far out as needed. The officers use the web based module to see overtime available, leave requests and approval as far as needed. Supervisor are able to ensure there is adequate staffing and never fall below minimum needs of the department. Every change in the VCS Employee scheduling system is documented which is great for payroll audits of time sheets and leave taken . Finally being able to run real time reports is best that are used to project overtime costs.

Cons

For updates of some screens require a lot more time to update such when you need to transfer an officer or employee to another unit. Or when schedules of the same unit have to be individually created.

Response from Visual Computer Solutions

Thank you! We're glad to hear that POSS is beneficial to your department. We're always working on ways to improve our system and ensure that everything is running as smoothly/quickly as possible. If you experience any issues, please do not hesitate to reach out to our support team at [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Daniel B.
Industry: Law Enforcement
Company size: 201-500 Employees

It's Great

Used Daily for 2+ years
Reviewed on 2019/07/19
Review Source: Capterra

Overall my experience with VCS has been more than excellent.

Pros

We have been using VCS (POSS) for several years. The migration to web has been bumpy but overall extremely positive and necessary. Their support staff is fantastic and they continue to improve the software.

Cons

Some features (shift bid module for example) are initially built according to their specifications. For example, officers are given a time limit for selecting a shift. If they don't select a shift within the time frame, they are skipped. There is no way to turn this off. My issue with this is if an officer is busy on an active case and is unable to select his/her shift in the time frame, they should not be skipped. There is no way to change this. Typically after enough agencies complain, they will incorporate the change, however an option like this should be included from the start.

Response from Visual Computer Solutions

Thank you very much for your very positive feedback. As you are now aware, you have been provided with the latest in Shift and Vacation Bidding within the platform. The latest Shift Bidding is completely redesigned from the ground up based on customer input and our Vacation Bidding follows suit as well. These latest additions to our platform have been well received and we look forward to seeing them utilized by our customers who will provide positive feedback and suggestions as we continue to fine tune these modules. Thank you for being a loyal VCS customer and we look forward to working with you as we continue to expand functionality within our platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tech C.
Industry: Computer Networking
Company size: 1 001-5 000 Employees

Pure Garbage

Used Daily for 2+ years
Reviewed on 2016/09/26
Review Source: Capterra

Support is minimal at best. Poorly written software. Upgrades are not numbered version-wise; named after the SEASONS! Expect lots of permission reversals after upgrades; Bells and whistles sold don't work. Don't expect to get any support when entire "team" is off at their seminars trying to sell this junk to prospective customers. Our company had to withhold a payment to get their attention to address still un-addressed technical issues.

Cons

Poorly written software, terrible tech support

Response from Visual Computer Solutions

Thank you for your feedback and we're sorry to hear of your experience. Our support team is available to assist our customers around the clock, with many options available at vcssoftware.com/onboarding. All customers are invited to attend our annual 3-day User Conference where they can gain additional hands-on training from our Product Specialists, however, during that time, Support Technicians are still accessible to customers unable to attend the conference. We're proud to have a 98% customer retention rate and encourage you to reach out to [email protected] to discuss how we can be of better service to you and your company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jeff S.
Industry: Law Enforcement
Company size: 51-200 Employees

10 year User of VCS (POSS)

Used Daily for 2+ years
Reviewed on 2019/03/18
Review Source: Capterra

We have become much more accurate and have saved a tremendous amount of time processing payroll.

Pros

The software is very customizable and has been very accurate payroll product for our department. We use most features of the software and have been very pleased overall. The continued updates VCS provides are making the product better and better. We love the versatility of product and the various modules that tie into payroll.

Cons

The general customer service options have been responsive. With that said, I found that the follow through has sometimes been lacking. As an example, we have found some inaccurate reporting issues with some reports. Customer service was initially responsive and agreed that there is an issue, but several months and counting, I have not heard any update and the issue has not been resolved.

Response from Visual Computer Solutions

Thank you for your review. VCS takes great pride in our customer support. From time to time support matters become more of an issue that falls into the hands of our development team. Over the past several months we have worked on creating additional reports, adding features to our current reports and reformatting some of our larger web based reports. Please feel free to run the reports again and in the event the report(s) are not working as expected please create a new support case and we will be happy to look back into this for you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Thomas M.
Industry: Law Enforcement
Company size: 51-200 Employees

Solid program that could use additional updates

Used Daily for 2+ years
Reviewed on 2019/04/01
Review Source: Capterra

Overall good experience and customer support is courteous and works hard to help with any issues, but as I said if a problem in not readily repairable it may never get address some times I do understand why but it can be frustrating

Pros

The program has a lot of features and it can be customized for many different applications

Cons

When issues are detected they sometimes do not address the issue. If they do address the issue it can take some time. Many things work differently form the Desk top program to the web version which causes trouble.

Response from Visual Computer Solutions

Thank you for your review. As the VCS Web Platform continuously grows to embody all of the best features from both our Legacy and Schedule App Desktop applications we, at times, find some conflicts that we needed to address. Some of these conflicts may require more advanced testing and coding for an upcoming release. We do try to make a concerted effort when migrating functions to our latest platform to provide security and stability within our environment. Some of our newest screens may look and feel slightly different as we attempt to provide new and improved functionality within them. As you are aware, we regularly update our Web platform to incorporate our newest features and program updates. Please keep an eye on our KBA Today Emails and our Change Log which provide valuable information to our customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8,9/10
Based on 12 user ratings
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VCS Pricing

VCS Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Visual Computer Solutions for pricing details

Contact Visual Computer Solutions for pricing details

Value for Money
4,3/5
Based on 12 user ratings
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VCS Features

VCS Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4/5
Based on 12 user ratings
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Categories

Additional information for VCS

Additional information for VCS

Key features of VCS

  • Absence Management
  • Attendance Management
  • Automated Scheduling
  • Availability Indicator
  • Calendar Management
  • Certification Management
  • Class Scheduling
  • Compliance Management
  • Employee Database
  • Equipment Tracking
  • Event Calendar
  • FMLA Tracking
  • Facility Scheduling
  • Group Scheduling
  • HR Management
  • Inventory Management
  • Messaging
  • Mobile Access
  • Multi-Location
  • Overtime Calculation
  • Overtime Tracking
  • Payroll Management
  • Recruitment Management
  • Reminders
  • Scheduling
  • Self Service Portal
  • Time Management
  • Timesheets

VCS FAQs

VCS FAQs

Below are some frequently asked questions for VCS.

Q. What type of pricing plans does VCS offer?

VCS offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Visual Computer Solutions for pricing details

Q. What are the main features of VCS?

VCS offers the following features:

  • Absence Management
  • Attendance Management
  • Automated Scheduling
  • Availability Indicator
  • Calendar Management
  • Certification Management
  • Class Scheduling
  • Compliance Management
  • Employee Database
  • Equipment Tracking
  • Event Calendar
  • FMLA Tracking
  • Facility Scheduling
  • Group Scheduling
  • HR Management
  • Inventory Management
  • Messaging
  • Mobile Access
  • Multi-Location
  • Overtime Calculation
  • Overtime Tracking
  • Payroll Management
  • Recruitment Management
  • Reminders
  • Scheduling
  • Self Service Portal
  • Time Management
  • Timesheets

Q. Who are the typical users of VCS?

VCS has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does VCS support?

VCS supports the following languages:

English

Q. What type of pricing plans does VCS offer?

VCS has the following pricing plans:

Subscription

Q. Does VCS support mobile devices?

VCS supports the following devices:

Android, iPhone

Q. What other apps does VCS integrate with?

VCS integrates with the following applications:

ADP Workforce Now, Paychex Flex, Paycor, Paylocity, YouTrack

Q. What level of support does VCS offer?

VCS offers the following support options:

Phone Support, Online Support, Video Tutorials, Knowledge Base