Brandlive

Their team is amazing. Especially [SENSITIVE CONTENT HIDDEN]! He has been with us since day one and although we were happier with the team we had the first go around after COVID, we still were able to pull off a fantastic meeting.

We really liked the individual pages for each event, but we were challenged from our executive team of why this was so expensive when we had several issues where we had internet issues. I understand that the reason for this is blamed on the administrators internet bandwidth, however our IT team thought that the bandwidth requirements were unrealistic. It was also hard to troubleshoot and fix issues for the next event because a lot of times they were very random issues. A really big issue we had was Brandlive Connect was rolled out to us as an option that we could use. People loved this feature, and we used it for a couple of weeks. We were then told we could not use it as a part of our package and would have to pay extra for it. The extra cost was difficult to estimate because we were told it was based off how many viewers we had for each event. This was disappointing because we were told this information after we had already rolled it out to the organization.

wonderful. The team is awesome
I feel there is more to the platform than we are aware of but would just need more training on the ins and outs of the platform

The customer service can be helpful, but has changed quite a bit over the years. The consistent changes and in personnel and the platform can be a little concerning at times.