Quickpass

As an MSP we are always looking for ways to reduce our ticket volume and simplify the user experience. With Quickpass we were able to enhance our service offering by allowing clients to be alerted via text if their account was expiring, locked out, expired and allows the end user to change their password securely as needed. The on boarding experience is very simple and easy for even the least tech savvy end-user to follow.

The system has also improved our security posture by automatically rotating passwords for our most privileged accounts and updating our documentation platform seamlessly. This gives us peace of mind.

Our technicians and engineers love being able to have a single pane of glass with the admin portal for all of our clients Azure AD and On-Premise AD environments. We can reset passwords, unlock accounts, disable accounts and verify the end-users identify from an easy to use console.

The price is a little high, as a small MSP we wish there was a 200 or 250 user plan, currently the minimum plan is 500 users. In addition while the admin portal does work on any browser it doesn’t seem to work correctly on an iPad, their support team stated they a are working on fixing this.

Quickpass fills a void for MSP / MSSP's for scheduled rotations of passwords for privileged accounts and service accounts. While there are other ways to do this, this tool updates our documentation system with the new password, date changed, etc. We change passwords every 24 hours for example. The monthly fee is minimal for the security value it bring and the amount of time it saves to automate this function. Any MSP who isn't doing this really needs to re-evaluate their security posture.

We also use this for self service passwords for all end users. End users get an app / web portal. We enroll them during onboarding or bringing this to existing accounts. End users get proactive notifications of password expirations. While Microsoft has the self service password feature with write back for traditional Active Directory, Quickpass is easier and much better. Write back from microsoft requires AD P1 license or o365 BP which is an additional fee per user. Quickpass is much more economical.

Works with Office365 and Traditional AD.

There is nothing I do not like about this software. Everything just works as you would expect. I look forward to what features Quickpass will bring to their platform.

We have exclusively utilized Quickpass's password rotation. For us, our favorite takeaway is the peace of mind knowing that we've made our client's sites are now that much more secure by having their Active Directory/365 accounts regularly cycled.

My experience has been overwhelmingly positive, the only thing that even comes to mind is that rarely when adding a new AD/365 account I cannot immediately cycle the account and will have to wait a bit before I am able to successfully cycle it (which is more of a minor inconvenience than anything else).