Quickpass

Pros

Cloud-based, no hardware needed. Ability to reset passwords anywhere. No need to be in the office or even on your main work computer.

Cons

At first there was no ability to register on behalf of clients, but that has since been added.

Pros

We've used a number of password management tools in the past for our technical teams and have always encountered issues with password sync failures with other products. Quickpass just works! Ever since switching over to Quickpass, the sync issues are a thing of the past. Our techs love how easy and painless Quickpass has been to use. We have also started rolling out Quickpass for self-service password resets for the end users at our clients. The enrollment process is simple and easy, and our experience so far has been positive. On top of having a great product, the Quickpass support team has been fantastic to work with and it is great to see that new features are constantly being added. Overall, we are delighted to be using Quickpass and it has not only made our lives more secure, but it has reduced the amount of issues we have to deal with by allowing end users to reset their own passwords. A great product that we would highly recommend to other MSPs and ITSPs!

Cons

We can create administrator accounts for management but would also like the ability to create technician accounts.

Pros

As an MSP we are always looking for ways to reduce our ticket volume and simplify the user experience. With Quickpass we were able to enhance our service offering by allowing clients to be alerted via text if their account was expiring, locked out, expired and allows the end user to change their password securely as needed. The on boarding experience is very simple and easy for even the least tech savvy end-user to follow.

The system has also improved our security posture by automatically rotating passwords for our most privileged accounts and updating our documentation platform seamlessly. This gives us peace of mind.

Our technicians and engineers love being able to have a single pane of glass with the admin portal for all of our clients Azure AD and On-Premise AD environments. We can reset passwords, unlock accounts, disable accounts and verify the end-users identify from an easy to use console.

Cons

The price is a little high, as a small MSP we wish there was a 200 or 250 user plan, currently the minimum plan is 500 users. In addition while the admin portal does work on any browser it doesn’t seem to work correctly on an iPad, their support team stated they a are working on fixing this.

Pros

We have exclusively utilized Quickpass's password rotation. For us, our favorite takeaway is the peace of mind knowing that we've made our client's sites are now that much more secure by having their Active Directory/365 accounts regularly cycled.

Cons

My experience has been overwhelmingly positive, the only thing that even comes to mind is that rarely when adding a new AD/365 account I cannot immediately cycle the account and will have to wait a bit before I am able to successfully cycle it (which is more of a minor inconvenience than anything else).

Pros

Ease of use both for the engineers deploying it and the users using it. Dramatically lowered our password change tickets. The ability to bypass Azure AD Password sync is amazing. Every time I have an issue with the product, Jim and company are always on the spot to fix it or tell me how soon it will be fixed. And if it's something that will be fixed in a future release, I'm usually waiting days or weeks instead of months.

Cons

There's not much to say here. If you had asked me 9 months ago, I'd have more to say, but as previously mentioned, they've been very good at resolving issues and adding featrues.