About TigerConnect

TigerConnect is a HIPAA-compliant healthcare communication and collaboration software that enables businesses in the healthcare industry to provide virtual consultations and manage interactions between doctors, nurses, patients, and other stakeholders via texts and audio or video calls. It helps clinicians set up remote check-ins for patients, converse with immediate family members, and conduct one-on-one or group video consultations with team members.

TigerConnect allows organizations to schedule role-specific assignments, create employee shift calendars, utilize the search functionality to retrieve staff information from the directory, and synchronize shift data with third-party scheduling systems such as Amion, Qgenda, and more. The TigerTouch application lets patients receive reminders about upcoming appointments and quickly communicate, ask questions, and send relevant attachments to healthcare professionals via securely encrypted SMS messages. Enterprises can utilize its white-labeling capabilities to customize the interface with a corporate logo, name, and other identifiers.

Using TigerConnect’s TigerText Essentials application, care teams can communicate with colleagues in real-time and coordinate with other departments about patient transfers, medical reconciliation, and consultations. Physicians can hold discussions on forums, create messaging groups, and attach media files or documents from Google Drive, Box, or other similar file storage platforms.

Devices

Business size

S M L

Images

TigerConnect messages
TigerConnect video consultations
TigerConnect roles
TigerConnect alerts
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TigerConnect video
TigerConnect screenshot: TigerConnect messages TigerConnect screenshot: TigerConnect video consultations TigerConnect screenshot: TigerConnect roles TigerConnect screenshot: TigerConnect alerts

Features

Total features of TigerConnect: 40

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Care Plan Management
  • Collaboration Tools
  • Communication Management
  • Customizable Branding
  • Data Synchronization
  • File Sharing
  • HIPAA Compliant
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Provider Practice
  • One-to-One Messaging
  • Password Management
  • Patient Education
  • Patient Engagement Software
  • Patient Records Management
  • Policy Management
  • Progress Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Search/Filter
  • Softphone Software
  • Third Party Integrations
  • Video Conferencing
  • Video Management
  • Video Support
  • Workflow Management

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SimplePractice

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Reviews

Overall rating

4,7 /5
(40)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,5/5

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Showing 5 reviews of 40
Verified Reviewer
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

tiger connect review by neurology office

Reviewed on 2021/01/21

I use Tiger Connect to speak to other staff members in our practice. Because it's hipaa compliant...

I use Tiger Connect to speak to other staff members in our practice. Because it's hipaa compliant I can say the names of our patients when necessary. So for example when the Medical Assistants do chart prep they'll send me a message with the names of the patients and the day they came into the office last if they are missing any testing. Or if a patient needs an authorization I'll get a text from the secretarial staff letting me know about it.

Pros

I can text anybody in our practice when working remotely, and I don't even have a smartphone. I also don't need to remember anybody's numbers, everyone's names and titles are saved in the system so I just start typing their name and the software finds them

Cons

I hate that it logs me off so quickly. Whenever i want to see what texts I have I need to relog back in. .I guess it's for security and I get that it's for a reason but it's a pain.

Angela L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best communication investment we've made

Reviewed on 2019/06/03

I highly, highly recommend this product for home healthcare workers and healthcare in general. It...

I highly, highly recommend this product for home healthcare workers and healthcare in general. It has literally changed so much of how we communicate important patient information, scheduling, agency updates and coordination. Customer service has always been responsive and knowledgeable and has always fixed any issue we were having or answered any questions we had in a matter of minutes. In my opinion and experience, no other similar platform can do what Tiger Connect can do.

Pros

It is super easy to use and onboard new users. You can easily see if messages were received and read. You can create group messages or broadcast lists to reach multiple people at once. It is HIPAA secure and we can discuss patient information and PHI. Priority messages can be sent, do not disturb and mute functions, messages can be forwarded. We can also use it form a PC and attach documents or pictures if needed. It has changed how we communicate in my home care agency and increased efficiencies and workflows.

Cons

Honestly, really hard to find something we do not like about Tiger Connect.

Donna T.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Customer Feedback

Reviewed on 2019/05/17

Pros

Sending messages is simple and clean. There is nothing mind blowing about the product.

Cons

the integration with other facilities is difficult to maneuver. Tech support is not very friendly or helpful.

Mike C.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

What the heck is Clinical Collaboration Platform? I thought I was reviewing TigerConnect.

Reviewed on 2019/05/22

I am still assuming we are talking about TigerConnect. It is a mature and stable product for secure...

I am still assuming we are talking about TigerConnect. It is a mature and stable product for secure text messaging. It could be even more powerful with a little more work.

Pros

The TigerConnect product offers an easy to use secured text messaging product. User training required is minimal.

Cons

The Broadcast feature. Very powerful way to reach every user subscribed. Unfortunately, no way to choose which users have access to this powerful feature. It is assigned to everyone. We had to turn it off.

The Archive. Keeps all messages from all subscribed users. Very good. Unfortunately, no way to choose which messages an Archive user has access to. If you have Archive access you see everything. Had to strictly limit which users could have Archive access.

No method for us to place all of our Switchboard subscribed users into a group which would receive every message sent or received by this group. It is merely an option for the Switchboard staff if they happen to remember to include the group. This makes handoff between Switchboard shifts less effective.

There is no way to detect if a user already has a password/pin set on their mobile phone when installing the mobile app. Thus, the only way to make certain that the mobile app is secured is to force the mobile app to require a pin. So, if a user already uses a pin for their phone they will now also have to use a pin for the mobile app as well. Other apps we use can make this determination and reduce the number of pins required for the end-user.

The timeout parameters for the Web Console and the Desktop Console are controlled from a single parameter. This is unfortunate since we want our Web Console to timeout much quicker than the Desktop Console. As a result our Desktop Console users have to repeatedly sign in every 15

Tuesday L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great HIPPA compliant Chat Program

Reviewed on 2020/01/21

Documentation of communication between clinicians.

Documentation of communication between clinicians.

Pros

This program has been a great addition to our office. We work in home care and have several staff out in the field seeing patients in their homes. This product has allowed seemless communication between all clinical staff, via the cell phone app, including our hospice medical director. Also, due to an integration with our electronic medical record system, we are able to upload these communications right to each patient chart.

Cons

Occasionally there a little issues but the IT team seems to get them fixed pretty quickly and this has only happened a few times over the 3+ years we've been using it.

Showing 5 reviews of 40 Read all reviews

TigerConnect FAQs

Below are some frequently asked questions for TigerConnect.

TigerConnect offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

TigerConnect pricing starts at $10 per month. Contact TigerConnect directly for enterprise pricing information.

We do not have any information about TigerConnect features

TigerConnect has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages TigerConnect supports

TigerConnect supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TigerConnect integrates with the following applications:

Box, Dropbox Business, Home Health Care Platform, MobileIron Mobile Management, OpenTempo, myUnity Home Care & Hospice

TigerConnect offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for TigerConnect.