About Infobip

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

With Infobip, SMS messages can be viewed on any device by automatically setting the required coding to ensure compatibility and readability on any device, regardless of message length. Using intelligent routing, Infobip explores multiple route parameters in real-time to find the shortest path for each SMS. The global compliance engine enables users to send messages to customers in any country, ensuring any in-country regulations are met.

Infobip provides Voice over Internet Protocol (VoIP) for any communications app, enabling users to reach more customers using different messaging platforms. The text-to-speech function allows users to convert text to phone calls while pre-recorded voice files enable voice messages to be sent with different accents, providing a more personalized experience to customers. Infobip offers a number masking option to ensure the privacy and security of customer phone numbers.

Mobile app messaging enables Infobip users to send personalized and contextual media messages in various platforms including Whatsapp, Viber, Facebook, and Telegram. The platform tracks user statuses in real-time and displays message delivery and read statuses. Using artificial intelligence (AI) and chatbots, the platform understands responses to communications and triggers automatic follow-up action if necessary.

Devices

Business size

S M L

Images

Infobip dashboards
Infobip campaign scheduling
Infobip SMS message creation via Creatio
Infobip integration with Microsoft Dynamics
Infobip target segmentation through CleverTap integration
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Infobip video
Infobip screenshot: Infobip dashboards Infobip screenshot: Infobip campaign scheduling Infobip screenshot: Infobip SMS message creation via Creatio Infobip screenshot: Infobip integration with Microsoft Dynamics Infobip screenshot: Infobip target segmentation through CleverTap integration

Features

Total features of Infobip: 62

  • 2-Way Messaging
  • A/B Testing
  • API
  • Alerts / Escalation
  • Appointment Scheduling
  • Audience Targeting
  • Audio / Video Conferencing
  • Automated Responses
  • Call Center Management
  • Call Recording
  • Call Routing
  • Campaign Management
  • Channel Attribution
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Communication Management
  • Connectivity Management
  • Contact Management
  • Contextual Targeting
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Drag & Drop
  • Drip Campaigns
  • Email Automation
  • Email Marketing
  • Engagement Analytics
  • Event Triggered Actions
  • Geolocation
  • Human Handover
  • IVR / Voice Recognition
  • Interactive Content
  • Live Chat
  • Marketing Automation
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Multivariate Testing
  • On-Demand Communications
  • Performance Metrics
  • Polls/Voting
  • Push Notifications
  • Real Time Notifications
  • Real-time Conversations
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Rich Text Editor
  • SIP Trunking
  • SMS Marketing Managment
  • SMS Messaging
  • Scheduled Messaging
  • Segmentation
  • Shortcodes
  • Template Management
  • Text to Speech
  • Video Chat

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Reviews

Overall rating

4,7 /5
(7)
Value for Money
4,4/5
Features
4,7/5
Ease of Use
4,9/5
Customer Support
4,7/5

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Showing 5 reviews of 7
Sylvia W.
Overall rating
  • Industry: Financial Services
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use, once you get a hang of it

Reviewed on 2020/12/09

Infobip provides a holistic package to reach out to different channels using organization-specific...

Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point.

Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Pros

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Cons

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Response from Infobip

Thank you for the review!

Christopher T.
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use product

Reviewed on 2020/12/10

Very comprehensive but easy to use portal.

Very comprehensive but easy to use portal.

Pros

Currently only using the sms feature which is super easy to use

Cons

The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Response from Infobip

Hi Cristopher, thank you for taking the time to leave a review!

Chin han O.
Overall rating
  • Industry: Consumer Goods
  • Company size: 501-1 000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Complete Platform

Reviewed on 2020/11/09

So far quite smooth.
No complaints is a good thing meaning it is stable. :)

So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Pros

Complete suite of email, sms, push notification features.

Cons

Cost slightly high.
Huge corporations can bring cost down but they need a dev team.

Response from Infobip

Thank you for the review!

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fast and effective interaction with customers

Reviewed on 2021/03/20

Pros

Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.

Cons

I wish the price would be lower, the rest is perfect.

Yaw lin C.
Overall rating
  • Industry: Financial Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User experience

Reviewed on 2020/11/04

So far so good

So far so good

Pros

Easy to implement n use
One central location to manage message

Cons

Is good Pricing structure can be more friendly

Response from Infobip

Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.

Showing 5 reviews of 7 Read all reviews

Infobip FAQs

Below are some frequently asked questions for Infobip.

Infobip offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Please contact Infobip directly for pricing information.

We do not have any information about Infobip features

Infobip has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Infobip supports

Infobip supports the following devices:

Infobip integrates with the following applications:

CleverTap, Creatio CRM, Dynamics 365, Facebook, Genesys Cloud, LeadsBridge, Microsoft Power Automate, Oracle Responsys, Pipedrive, Salesforce Marketing Cloud, Telegram, Zapier, Zoho CRM

Infobip offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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