Infobip
About Infobip
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.
With Infobip, SMS messages can be viewed on any device by automatically setting the required coding to ensure compatibility and readability on any device, regardless of message length. Using intelligent routing, Infobip explores multiple route parameters in real-time to find the shortest path for each SMS. The global compliance engine enables users to send messages to customers in any country, ensuring any in-country regulations are met.
Infobip provides Voice over Internet Protocol (VoIP) for any communications app, enabling users to reach more customers using different messaging platforms. The text-to-speech function allows users to convert text to phone calls while pre-recorded voice files enable voice messages to be sent with different accents, providing a more personalized experience to customers. Infobip offers a number masking option to ensure the privacy and security of customer phone numbers.
Mobile app messaging enables Infobip users to send personalized and contextual media messages in various platforms including Whatsapp, Viber, Facebook, and Telegram. The platform tracks user statuses in real-time and displays message delivery and read statuses. Using artificial intelligence (AI) and chatbots, the platform understands responses to communications and triggers automatic follow-up action if necessary.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best platform for Email and SMS delivery
Reviewed on 2022/08/18
My overall experience with Infobip is very good. I'll recommend this to everyone.
My overall experience with Infobip is very good. I'll recommend this to everyone.
Pros
The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.
Cons
Nothing specific to call out in this section. Would love to have offers for old customers like us.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
extraordinary product
Reviewed on 2024/02/01
Pros
it's availlable in a lot of countries where we have our product.
Cons
very big company, sometimes it forgets about the customers
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Complete Platform
Reviewed on 2020/11/09
So far quite smooth.
No complaints is a good thing meaning it is stable. :)
So far quite smooth.
No complaints is a good thing meaning it is stable. :)
Pros
Complete suite of email, sms, push notification features.
Cons
Cost slightly high.
Huge corporations can bring cost down but they need a dev team.
Response from Infobip
Thank you for the review!
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use, once you get a hang of it
Reviewed on 2020/12/09
Infobip provides a holistic package to reach out to different channels using organization-specific...
Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point.
Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.
Pros
Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.
Cons
I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.
Response from Infobip
Thank you for the review!
- Industry: Medical Devices
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Quite good with SMS marketing
Reviewed on 2021/12/01
Pros
Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.
Cons
The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.
Response from Infobip
Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.
Infobip FAQs
Below are some frequently asked questions for Infobip.Q. What type of pricing plans does Infobip offer?
Infobip offers the following pricing plans:
- Starting from: US$0.01
- Free Trial: Not Available
Please contact Infobip directly for pricing information.
Q. Who are the typical users of Infobip?
Infobip has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Infobip support?
Infobip supports the following languages:
Chinese, English, French, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Q. Does Infobip support mobile devices?
Infobip supports the following devices:
Q. What other apps does Infobip integrate with?
Infobip integrates with the following applications:
Adobe Campaign, CleverTap, Creatio CRM, Dynamics 365, Genesys Cloud CX, JIRA Service Management, LeadSquared, LeadsBridge, Meta for Business, Microsoft Azure, Microsoft Power Automate, Oracle Responsys, Pipedrive, PubNub, Salesforce Marketing Cloud, ServiceNow, Telegram, Zapier, Zoho CRM
Q. What level of support does Infobip offer?
Infobip offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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