Infobip

Omni-channel customer communication and engagement

4,7 /5 (3 reviews) Write a Review!

Infobip Overview

What is Infobip?

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

With Infobip, SMS messages can be viewed on any device by automatically setting the required coding to ensure compatibility and readability on any device, regardless of message length. Using intelligent routing, Infobip explores multiple route parameters in real-time to find the shortest path for each SMS. The global compliance engine enables users to send messages to customers in any country, ensuring any in-country regulations are met.

Infobip provides Voice over Internet Protocol (VoIP) for any communications app, enabling users to reach more customers using different messaging platforms. The text-to-speech function allows users to convert text to phone calls while pre-recorded voice files enable voice messages to be sent with different accents, providing a more personalized experience to customers. Infobip offers a number masking option to ensure the privacy and security of customer phone numbers.

Mobile app messaging enables Infobip users to send personalized and contextual media messages in various platforms including Whatsapp, Viber, Facebook, and Telegram. The platform tracks user statuses in real-time and displays message delivery and read statuses. Using artificial intelligence (AI) and chatbots, the platform understands responses to communications and triggers automatic follow-up action if necessary.

Infobip Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact Infobip directly for pricing information.


Infobip Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, China, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Infobip dashboards
Infobip campaign scheduling
Infobip SMS message creation via Creatio
Infobip integration with Microsoft Dynamics
Infobip target segmentation through CleverTap integration
Infobip video Infobip screenshot: Infobip dashboards Infobip screenshot: Infobip campaign scheduling Infobip screenshot: Infobip SMS message creation via Creatio Infobip screenshot: Infobip integration with Microsoft Dynamics Infobip screenshot: Infobip target segmentation through CleverTap integration

Infobip Reviews

Infobip Reviews

Overall rating
4,7
/
5
Excellent
2

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4,3
Features
4,7
Ease of Use
4,7
Customer Support
4,7
100% recommended this app
Yaw lin C.

User experience

So far so good


Mina W.

Good Choice

recommended for start ups and large companies , it is one of the most professional systems that is used


Chin han O.

Complete Platform

So far quite smooth.
No complaints is a good thing meaning it is stable. :)


Yaw lin C.
Industry: Financial Services
Company size: 201-500 Employees

User experience

Used Daily for 2+ years
Reviewed on 2020/11/04
Review Source: Capterra

So far so good

Pros

Easy to implement n use
One central location to manage message

Cons

Is good Pricing structure can be more friendly

Response from Infobip

Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Mina W.
Industry: Banking
Company size: 1 001-5 000 Employees

Good Choice

Used Weekly for 1-5 months
Reviewed on 2020/06/07
Review Source: Capterra

recommended for start ups and large companies , it is one of the most professional systems that is used

Pros

the system stability
customer support
technical support
futures

Cons

there is some limitation in data extraction

Response from Infobip

Thank you for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Chin han O.
Industry: Consumer Goods
Company size: 501-1 000 Employees

Complete Platform

Used Monthly for 1+ year
Reviewed on 2020/11/09
Review Source: Capterra

So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Pros

Complete suite of email, sms, push notification features.

Cons

Cost slightly high.
Huge corporations can bring cost down but they need a dev team.

Response from Infobip

Thank you for the review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
7,7/10
Based on 3 user ratings
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Infobip Pricing

Infobip Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact Infobip directly for pricing information.

Please contact Infobip directly for pricing information.

Value for Money
4,3/5
Based on 3 user ratings
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Infobip Features

Infobip Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,7/5
Based on 3 user ratings
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Categories

Additional information for Infobip

Additional information for Infobip

Key features of Infobip

  • A/B Testing
  • Analytics
  • Call Recording
  • Call Routing
  • Campaign Management
  • Communication Management
  • Contact Management
  • Customer Segmentation
  • Dashboard
  • IVR / Voice Recognition
  • Interactive Content
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Push Notifications
  • Recurring Billing
  • Template Management
  • Text to Speech

Infobip FAQs

Infobip FAQs

Below are some frequently asked questions for Infobip.

Q. What type of pricing plans does Infobip offer?

Infobip offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Please contact Infobip directly for pricing information.

Q. What are the main features of Infobip?

Infobip offers the following features:

  • A/B Testing
  • Analytics
  • Call Recording
  • Call Routing
  • Campaign Management
  • Communication Management
  • Contact Management
  • Customer Segmentation
  • Dashboard
  • IVR / Voice Recognition
  • Interactive Content
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Push Notifications
  • Recurring Billing
  • Template Management
  • Text to Speech

Q. Who are the typical users of Infobip?

Infobip has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Infobip support?

Infobip supports the following languages:

English

Q. What type of pricing plans does Infobip offer?

Infobip has the following pricing plans:

Subscription

Q. Does Infobip support mobile devices?

We do not have any information about what devices Infobip supports

Q. What other apps does Infobip integrate with?

Infobip integrates with the following applications:

Avatier Identity Anywhere, Creatio CRM, Dynamics 365, Facebook, Genesys Cloud, Oracle Responsys, Pipedrive, Salesforce Marketing Cloud, Zapier, Zoho CRM

Q. What level of support does Infobip offer?

Infobip offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base