Contentsquare
Contentsquare
About Contentsquare
Contentsquare empowers brands to build better digital experiences. Our cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation.
From optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app.
Features include
- Session Replay
- Customer Journey Analysis
- Zone-based Heatmaps
- Merchandising Analysis
- Mobile App Analysis
- Impact Quantification
- AI Insights
- Struggle and Error Analysis
- Web Performance Monitoring
& more.
Contentsquare is trusted by more than 800+ clients across industries such as Retail, Financial Services, B2B, Travel, Leisure and Telecom for understanding which site elements are driving conversions, whether that is a transaction, sign up, site download & more.
Automatically prioritize all experiences on your site with an opportunity report driven by advanced artificial intelligence. Through Contentsquare's Automatic insights you can surface your biggest opportunities and issues in seconds. Whether that’s rage clicking, repeated field interactions, looping behavior or any of the other hundreds of interactions we collect. Contentsquare's AI algorithms learn how your business metrics normally fluctuate. Get smart alerts that only notify of deviations from the normal range to avoid alert fatigue.
Through our lightweight tag or SDK, Contentsquare automatically identifies the areas of each page, and anonymously collects all user interactions. Even if changes are made to the site or app, Contentsquare never requires manual tagging or configuration.
Zone-based Heatmaps let business users evaluate how their content strategy is performing for engagement, persuasion, and conversion by visualizing how visitors interact with each element on their site and apps. Combine unique metrics to tell a story about how your content, navigation and merchandising helps or hinders your customers from achieving their site goals.
Customer Journey Analysis lets businesses understand and optimize behaviors throughout the customer interaction lifecycle, from the top to the bottom of the funnel. See how visitors progress through your site and app, page by page, from entry to exit. Discover your biggest navigation opportunities and frustrations within minutes.
For finding and fixing the causes of friction and frustration, Contentsquare provides Struggle and Error Analysis to prioritize, and resolve UX, technical, and performance problems. See which issues are occurring the most frequently on the site, whether they are UX issues or a Javascript, API or a text-based error. Prioritize resolution based on lost conversions.
Use Contentsquare's Session Replay to further your understanding of a problem through an anonymized reconstruction of a visitor session on your site. Use this in combination with macro-level insights to quickly troubleshoot why a certain observed metric is happening, and how much business is impacted so you can prioritize what to invest in.
Our Impact Quantification capabilities enable business users to prioritize which enhancements and fixes they will invest in by quickly finding how many look-alike sessions experienced the same problems and how business was impacted.
Maximize the ROI of Contentsquare within your martech ecosystem. Our trusted network of over 100 technology and service providers across Voice of Customer, APM, Web Analytics, A/B Testing & more enables you to tap the full power of our platform by extending its activation and operational efficiency. Rely on pre-built integrations and packaged service offerings from an ecosystem that knows Contentsquare, reducing your need to expend time and resources.
Key benefits of Contentsquare
- Contentsquare is leveraged by the entire digital team, transforming organizations through brand new customer insights that traditional analytics aren’t able to identify. Marketing, Ecommerce, Product, Analytics, and Operations teams can access the right insights, right when they need.
- Turn your site into a dashboard with our Chrome extension that lets your entire team instantly visualize interactions through Zone-based Heatmaps.
-- Gain Unique Behavioral Insights. Understand how to improve the performance for every step in the customer journey, from site entrance to exit.
- Troubleshoot Fast & Innovate More. Zero in on and quantify the site and app improvements that matter most to your business and to your customers’ happiness. Fix issues fast and go beyond the alarms to uncover ways to improve every aspect of your experience. Use attribution to quantify and prioritize potential improvements.
- Identify, prioritize, and resolve technical and web performance issues happening throughout the digital experience.- Automatically prioritize the most problematic errors in the customer journey to identify what matters most and where you are losing revenue.
- Make the most of your martech stack with our trusted network of over 100 technology & service providers.
Rely on Enterprise Scalability. Reliably deliver insights against any size web site or app and gracefully handle unpredictable workload spikes. As the world’s largest dedicated platform for experience analytics, we analyze billions of micro-behaviors daily
Be Free of Tagging. Automatically capture content elements and interactions - even when the site changes - without the need for additional tags, so you can later decide what to measure
Images
Not sure about Contentsquare?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Amplitude
Fullstory
AB Tasty
Mixpanel
Reviews
Already have Contentsquare?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Electronics
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fully understanding our customer behavior and steer conversion optimization on new unique...
Reviewed on 2020/04/06
Pros
ContentSquare is an easy to use tool available to anyone in our organisation to quickly gain relevant insights and to do in-depth analyses to make data driven strategic choices. Factual customer behavior is now the only truth for decision making in (re)design projects and website optimization. Furthermore, A/B test outcomes are no longer just statistical outcomes where we base our decisions on, but by iterating non conclusive test variations by analyzing behavior using ContentSquare we reach a much higher successful rate in our test sprints.
Cons
Setting up and maintaining mappings can be challenging, especially when the team using CS is growing.
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Quick to set up & Intuitive
Reviewed on 2023/06/21
ContentSquare and its support team have been awesome. We're still working with our implementation...
ContentSquare and its support team have been awesome. We're still working with our implementation manager since we had a few snags on our end, but overall I'm excited to start strategy sessions with our CSM.
Pros
ContentSquare allows you to easily understand user behavior and almost functions like an A/B test. The snapshots & zoning analysis are invaluable when launching new pages and changing the contents of existing pages.
Cons
It's difficult to compare past snapshots (no way to label what iteration you're looking at).
- Industry: Textiles
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
nice work
Reviewed on 2021/09/16
Pros
the team is very available and attentive
Cons
the handling is complicated, a lot of metrics and things to put in place before being able to analyze.
- Industry: Luxury Goods & Jewelry
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Contentsquare review
Reviewed on 2023/05/08
Analyzing A/B tests has become much more valuable with Contentsquare, because I am able to segment...
Analyzing A/B tests has become much more valuable with Contentsquare, because I am able to segment on a very detailed basis now - it's amazing! Also, Contentsquare has become my one-stop source for e-commerce, UI/UX, and commercial decisions, from big to small. Once you have passed the learning curve of the platform, it's so easy and quick to retrieve most essential information.
Pros
Contentsquare is a helpful platform for companies that are looking for easy ways to before more data-driven in their day-to-day decision-making. The platform is relatively easy to break in, also for analytics beginners. The features that allow you to analyze from macro- to micro-level allow for detailed and thorough analyses.
Cons
The Define module with mappings, goals and segments take some time to set up, making the initial stage of implementation and getting the whole platform up and running and in sync with current checkout events a bit longer. Also, the session replay module does not seem to work quite as well as what I had experienced with Hotjar so far.
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Both the software and the team are easy and flexible to interact with
Reviewed on 2021/09/13
There's something useful at every level of knowledge/experience with the tool. The team is super...
There's something useful at every level of knowledge/experience with the tool. The team is super flexible and supportive and speaks with us like a good friend who happens to be very knowledgeable about CX Analytics.
Pros
Like the ability to ease into to using the software. Always something new to learn, but also value at every stage of training. they are constantly developing and improving so even if something isn't ideal, its not long before they fix/improve it.
Cons
more in-depth features require more training, but that's understandable
Alternatives Considered
ClickTaleReasons for Choosing Contentsquare
better technologySwitched From
ClickTaleReasons for Switching to Contentsquare
better technology and more innovationContentsquare FAQs
Below are some frequently asked questions for Contentsquare.Q. What type of pricing plans does Contentsquare offer?
Contentsquare offers the following pricing plans:
- Starting from: €49.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Please contact Contentsquare directly for pricing details.
Q. Who are the typical users of Contentsquare?
Contentsquare has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Contentsquare support?
Contentsquare supports the following languages:
English, French, German, Portuguese, Spanish
Q. Does Contentsquare support mobile devices?
Contentsquare supports the following devices:
Q. What other apps does Contentsquare integrate with?
Contentsquare integrates with the following applications:
6sense, AB Tasty, Adobe Analytics, Adobe Experience Manager, AppDynamics, Bazaarvoice, BigCommerce, Blue Triangle, BlueConic, Botify, BrandLock, Brightcove, Comscore, Conductrics V3, Confirmit, Datadog, Delighted, Demandbase One, Domo, Drift, Dynamic Yield, Dynatrace, GetFeedback, Google Analytics 360, Google Marketing Platform, Heap, InMoment, Informizely, Interaction Studio, JW Player, Kaizen, Kameleoon, MPulse, Medallia Experience Cloud, Mopinion, MyFeelBack, Namogoo Digital Journey Continuity, New Relic, Olapic, PowerReviews, Pulse Insights, Qualaroo, Qubit, Salesforce Sales Cloud, Segment, SiteSpect, Sitecore CDP, Smartzer, Stackla, Symplify, Tableau, Tealium Customer Data Hub, UserTesting, VWO Insights, Verint Digital Feedback, Vimeo, Vivocha, Webtrends Optimize, Wunderkind, XM for Customer Experience, Yieldify, zenloop
Q. What level of support does Contentsquare offer?
Contentsquare offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Contentsquare.
Customer Experience Software
