About Trengo
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.
Using Trengo, enterprises can attach documents in email conversations, send delivery reports to customers, and utilize email templates or canned responses to quickly resolve clients' queries. Managers can filter submitted tickets based on teams, folders, or labels, create follow-up emails, or search and retrieve previous interactions from the database. Businesses can use the drag-and-drop interface to create conversational chatbots and embed them across multiple communication channels to improve customer experience with the brand.
Trengo’s live chat widget allows employees to engage with website visitors, set up triggers and automated greetings, and forward customer queries to specific teams. It facilitates integration with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, and more.
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Features
Total features of Trengo: 51
- API
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Routing
- Call Center Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Customer Engagement
- Customizable Branding
- Email Distribution
- Email Management
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Push Notifications
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Third Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
Alternatives
Zendesk
Zoho Desk
LiveAgent
DeskPRO
Reviews
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- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very nice messaging app
Reviewed on 2020/01/27
Our clients are helped through various channels, served by Trengo
Our clients are helped through various channels, served by Trengo
Pros
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
Cons
They changed their pricing plan, with a half year for existing customers.
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Werkt super voor onze customer care afdeling!
Reviewed on 2020/04/21
We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het...
We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het support en IT team van Trengo. Het is heel makkelijk om je wensen door te geven en we hebben het gevoel dat er naar ons, als gebruiker, wordt geluisterd.
Pros
Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.
Cons
We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.
- Industry: Food Production
- Company size: 10 000+ Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A nice program
Reviewed on 2020/04/21
A really nice and user friendly program. I like the layout and how this is working. Improvements...
A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
Pros
I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
Cons
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Response from Trengo
Hi Lauren,
Thank you for your review and valuable feedback!
It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch).
If you have more questions or feedback for our product, do not hesitate to reach out.
Best,
Luuk
- Industry: Wholesale
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Useful tool in organisations
Reviewed on 2020/04/21
Good, good support.
Good, good support.
Pros
Integration of several communication channels
Cons
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great feature richt and easy to use software that saves time
Reviewed on 2020/04/22
Trengo saves us time, brings us closer to our customer and shortens response times.
Trengo saves us time, brings us closer to our customer and shortens response times.
Pros
Everthing in one place with an interface that works like a charm and looks good too.
Cons
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Trengo FAQs
Below are some frequently asked questions for Trengo.Q. What type of pricing plans does Trengo offer?
Trengo offers the following pricing plans:
- Starting from: €8,00/month
- Pricing model: Subscription
- Free Trial: Available
Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. • Start: €8 per agent per month billled monthly and €5 per agent per month billled annually • Grow: €19per agent per month billled monthly and €15 per agent per month billled annually • Scale: €30 per agent per month billled monthly and €25 per agent per month billled annually • Enterprise: €41 per agent per month billled monthly and €35 per agent per month billled annually
Q. What are the main features of Trengo?
We do not have any information about Trengo features
Q. Who are the typical users of Trengo?
Trengo has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Trengo support?
We do not have any information about what languages Trengo supports
Q. Does Trengo support mobile devices?
Trengo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Trengo integrate with?
Trengo integrates with the following applications:
Asana, Gmail, HubSpot CRM, Instagram, Mailchimp, Microsoft Outlook, Pipedrive, Shopify, Slack, Telegram, Trello, Twitter, WooCommerce, Zapier
Q. What level of support does Trengo offer?
Trengo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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