Trengo

Collaborative inbox for all communication channels.

4,7 /5 (18 reviews) Write a Review!

Trengo Overview

What is Trengo?

Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.

Using Trengo, enterprises can attach documents in email conversations, send delivery reports to customers, and utilize email templates or canned responses to quickly resolve clients' queries. Managers can filter submitted tickets based on teams, folders, or labels, create follow-up emails, or search and retrieve previous interactions from the database. Businesses can use the drag-and-drop interface to create conversational chatbots and embed them across multiple communication channels to improve customer experience with the brand.

Trengo’s live chat widget allows employees to engage with website visitors, set up triggers and automated greetings, and forward customer queries to specific teams. It facilitates integration with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, and more.

Trengo Overview

Pricing

Starting from
€8,00/month

Pricing options

Free Trial
Subscription
Value for money

Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments.
• Start: €8 per agent per month billled monthly and €5 per agent per month billled annually
• Grow: €19per agent per month billled monthly and €15 per agent per month billled annually
• Scale: €30 per agent per month billled monthly and €25 per agent per month billled annually
• Enterprise: €41 per agent per month billled monthly and €35 per agent per month billled annually


Trengo Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Dutch, English, French, German and 3 others, Indonesian, Russian, Spanish

Media

Trengo collaboration
Trengo inbox
Trengo video Trengo screenshot: Trengo collaboration Trengo screenshot: Trengo inbox

Trengo Reviews

Trengo Reviews

Overall rating
4,7
/
5
Excellent
12

Very good
6

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,4
Ease of Use
4,5
Customer Support
4,7
100% recommended this app
Frits P.

Very nice messaging app

Our clients are helped through various channels, served by Trengo


Laurien V.

A nice program

A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.


Christ V.

Useful tool in organisations

Good, good support.


Tim S.

Great feature richt and easy to use software that saves time

Trengo saves us time, brings us closer to our customer and shortens response times.


Lars B.

Its a great tool that saves me a lot of time!


Frits P.
Industry: Automotive
Company size: 11-50 Employees

Very nice messaging app

Used Daily for 2+ years
Reviewed on 2020/01/27
Review Source: Capterra

Our clients are helped through various channels, served by Trengo

Pros

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons

They changed their pricing plan, with a half year for existing customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Laurien V.
Industry: Food Production
Company size: 10 000+ Employees

A nice program

Used Weekly for 1-5 months
Reviewed on 2020/04/21
Review Source: Capterra

A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Pros

I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Cons

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Response from Trengo

Hi Lauren,

Thank you for your review and valuable feedback!

It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch).

If you have more questions or feedback for our product, do not hesitate to reach out.

Best,
Luuk

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Christ V.
Industry: Wholesale
Company size: 2-10 Employees

Useful tool in organisations

Used Daily for 1+ year
Reviewed on 2020/04/21
Review Source: Capterra

Good, good support.

Pros

Integration of several communication channels

Cons

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tim S.
Industry: Automotive
Company size: 11-50 Employees

Great feature richt and easy to use software that saves time

Used Daily for 6-12 months
Reviewed on 2020/04/22
Review Source: Capterra

Trengo saves us time, brings us closer to our customer and shortens response times.

Pros

Everthing in one place with an interface that works like a charm and looks good too.

Cons

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lars B.
Industry: Facilities Services
Company size: 2-10 Employees

Its a great tool that saves me a lot of time!

Used Daily for 2+ years
Reviewed on 2020/01/13
Review Source: Capterra

Pros

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Cons

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 18 user ratings
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Trengo Pricing

Trengo Pricing

Starting from
€8,00/month
Free Trial
Subscription
Value for money

Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments.
• Start: €8 per agent per month billled monthly and €5 per agent per month billled annually
• Grow: €19per agent per month billled monthly and €15 per agent per month billled annually
• Scale: €30 per agent per month billled monthly and €25 per agent per month billled annually
• Enterprise: €41 per agent per month billled monthly and €35 per agent per month billled annually

Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments.
• Start: €8 per agent per month billled monthly and €5 per agent per month billled annually
• Grow: €19per agent per month billled monthly and €15 per agent per month billled annually
• Scale: €30 per agent per month billled monthly and €25 per agent per month billled annually
• Enterprise: €41 per agent per month billled monthly and €35 per agent per month billled annually

Value for Money
4,7/5
Based on 18 user ratings
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Trengo Features

Trengo Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 18 user ratings
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Categories

Additional information for Trengo

Additional information for Trengo

Key features of Trengo

  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • Call Center Management
  • Communication Management
  • Customizable Branding
  • Email Distribution
  • Email Integration
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • SLA Management
  • Self Service Portal
  • Social Media Integration
  • Third Party Integration
  • Workflow Management

Trengo FAQs

Trengo FAQs

Below are some frequently asked questions for Trengo.

Q. What type of pricing plans does Trengo offer?

Trengo offers the following pricing plans:

Starting from: €8,00/month

Pricing model: Subscription

Free Trial: Available

Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. • Start: €8 per agent per month billled monthly and €5 per agent per month billled annually • Grow: €19per agent per month billled monthly and €15 per agent per month billled annually • Scale: €30 per agent per month billled monthly and €25 per agent per month billled annually • Enterprise: €41 per agent per month billled monthly and €35 per agent per month billled annually

Q. What are the main features of Trengo?

Trengo offers the following features:

  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • Call Center Management
  • Communication Management
  • Customizable Branding
  • Email Distribution
  • Email Integration
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • SLA Management
  • Self Service Portal
  • Social Media Integration
  • Third Party Integration
  • Workflow Management

Q. Who are the typical users of Trengo?

Trengo has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Trengo support?

Trengo supports the following languages:

Arabic, Dutch, English, French, German, Indonesian, Russian, Spanish

Q. What type of pricing plans does Trengo offer?

Trengo has the following pricing plans:

Subscription

Q. Does Trengo support mobile devices?

Trengo supports the following devices:

Android, iPhone, iPad

Q. What other apps does Trengo integrate with?

Trengo integrates with the following applications:

Asana, Gmail, Mailchimp, Microsoft Outlook, Pipedrive, Shopify, Slack, Trello, Twitter, Zapier

Q. What level of support does Trengo offer?

Trengo offers the following support options:

Phone Support, Online Support, Forum, Knowledge Base