Inline CRM

Customer Relationship Management, Online CRM

4,9 /5 (8 reviews) Write a Review!

Inline CRM Overview

What is Inline CRM?

Inline CRM is a cloud-based CRM (customer relationship management) solution, designed specifically for vehicle service contract (VSC) sales fulfillment. The platform offers tools for lead management, direct marketing, and customizable web based reporting in order to manage customer relationships and track sales performance. Inline CRM helps sales teams manage and prioritize leads, manage marketing campaigns, gather deep data insights, and track client interactions.

Inline CRM’s lead management tools help users to prioritize leads based on predefined metrics, set and schedule distribution programs to clients, create custom user groups, automate call center actions, and more. It offers a Work in Progress (WIP) tool, which allows sales reps to track leads and provides a clear overview of the most important leads. Inline CRM also offers direct marketing features such as automated follow ups, campaign tracking code creation, mail merge, and a custom script builder. The platform provides users with real-time insights on metrics such as number of sales, policy types, cost allocation, payroll, cancellations, active contracts, expired contracts, and more, via the web-based reporting features. Inline CRM integrates with third party software solutions including MailChimp, edmunds, Google Maps, and more.

Inline CRM Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Inline CRM for pricing information.


Inline CRM Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Inline CRM dashboard creation
Inline CRM customizable sales reporting
Inline CRM screenshot: Inline CRM dashboard creation Inline CRM screenshot: Inline CRM customizable sales reporting

Inline CRM Reviews

Inline CRM Reviews

Overall rating
4,9
/
5
Excellent
7

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,9
Ease of Use
4,8
Customer Support
5
100% recommended this app
Misty M.

Exceptional Software and service

True Auto has been a client of Inline’s for almost 8 years and we could not be happier with their service. The knowledge and ability that representative and his staff provide are exceptional!


Brianna P.

CAPS Highly Recommends Inline!

Inline is always so quick to solve any problems our company may experience. They are patient and extremely knowledgable about our industry. The support team makes you feel like you are their most important client, even if your issue may be minor.


Dale L.

Inline Review


Vernon H.

I saved the best for last

I've been in the Auto Warranty industry for over 15 years and I've used every CRM out there. I started using Inline CRM more than 3 years ago and I can tell you it is head and shoulders above all the others in ease of use and functionality, not to mention the above and beyond in-depth reporting features.


Jim M.

Great program and support

positive , we are very happy we made the transition


Misty M.
Industry: Insurance
Company size: 11-50 Employees

Exceptional Software and service

Used Daily for 2+ years
Reviewed on 2019/05/22
Review Source: Capterra

True Auto has been a client of Inline’s for almost 8 years and we could not be happier with their service. The knowledge and ability that representative and his staff provide are exceptional!

Pros

User friendly robust system that is customized to our specifications. Multiple reporting options, payroll features and integration options.

Cons

Any small issues we have experienced were on our end and Inline’s support team quickly helped us resolve them.

Response from Inline Data Systems

Thank you Misty! The feeling is mutual! We appreciate having True Auto as a client!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brianna P.
Industry: Automotive
Company size: 11-50 Employees

CAPS Highly Recommends Inline!

Used Daily for 2+ years
Reviewed on 2019/05/29
Review Source: Capterra

Inline is always so quick to solve any problems our company may experience. They are patient and extremely knowledgable about our industry. The support team makes you feel like you are their most important client, even if your issue may be minor.

Pros

This software is extremely user friendly and provides all the necessary tools to run a successful business. Time clock features, in depth reports, payroll calculations, as well as marketing reports are all easily accessible and very detailed. Claim information added to customer file is very helpful for all representatives.

Cons

We have no cons with Inline. We love everything about the software. Any issues we have the support team handled in minutes!

Response from Inline Data Systems

We are very appreciative of you and your team! You guys are great to work with!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dale L.
Industry: Automotive
Company size: 51-200 Employees

Inline Review

Used Daily for 1-5 months
Reviewed on 2019/05/06
Review Source: Capterra

Pros

Having all of a particular customers information in one program.

Cons

The inability to edit notes once they have saved.

Response from Inline Data Systems

Thank you Dale! We will look into your concern and see if we can make adjustments. Stay tuned! We appreciate your business!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Vernon H.
Industry: Automotive
Company size: 11-50 Employees

I saved the best for last

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

I've been in the Auto Warranty industry for over 15 years and I've used every CRM out there. I started using Inline CRM more than 3 years ago and I can tell you it is head and shoulders above all the others in ease of use and functionality, not to mention the above and beyond in-depth reporting features.

Pros

The layout is something that you have to experience to truly appreciate.

Cons

It took me a while to learn how to create email templates.

Response from Inline Data Systems

Thanks for the great review! We are very lucky to have you as a client!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jim M.
Industry: Automotive
Company size: 51-200 Employees

Great program and support

Used Daily for 1+ year
Reviewed on 2019/05/14
Review Source: Capterra

positive , we are very happy we made the transition

Pros

Ease of use , loaded with information and very easy to navigate an customize reporting.

Cons

lots to learn, loaded with information.

Response from Inline Data Systems

Thanks for the great review! We are very happy to work with you and your team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,8/10
Based on 8 user ratings
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Inline CRM Pricing

Inline CRM Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Inline CRM for pricing information.

Contact Inline CRM for pricing information.

Value for Money
5/5
Based on 8 user ratings
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Inline CRM Features

Inline CRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,9/5
Based on 8 user ratings
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Categories

Additional information for Inline CRM

Additional information for Inline CRM

Key features of Inline CRM

  • Customer Service Analytics
  • Document Storage
  • Email Integration
  • Forecasting
  • Lead Management
  • Mobile Access
  • Performance Metrics
  • Workflow Management

Inline CRM FAQs

Inline CRM FAQs

Below are some frequently asked questions for Inline CRM.

Q. What type of pricing plans does Inline CRM offer?

Inline CRM offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Inline CRM for pricing information.

Q. What are the main features of Inline CRM?

Inline CRM offers the following features:

  • Customer Service Analytics
  • Document Storage
  • Email Integration
  • Forecasting
  • Lead Management
  • Mobile Access
  • Performance Metrics
  • Workflow Management

Q. Who are the typical users of Inline CRM?

Inline CRM has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Inline CRM support?

Inline CRM supports the following languages:

English

Q. What type of pricing plans does Inline CRM offer?

Inline CRM has the following pricing plans:

Subscription

Q. Does Inline CRM support mobile devices?

Inline CRM supports the following devices:

Android

Q. What other apps does Inline CRM integrate with?

Inline CRM integrates with the following applications:

Google Maps, Mailchimp

Q. What level of support does Inline CRM offer?

Inline CRM offers the following support options:

Phone Support