PoliteMail

Email automation & analytics plugin for Outlook & Exchange

3,9 /5 (12 reviews) Write a Review!

PoliteMail Overview

What is PoliteMail?

PoliteMail is a plugin built for Microsoft Outlook, Exchange and Office 365, which helps organizations send email broadcasts to employees and analyze their engagement through actionable metrics such as open, click, and read-time rates. Features include customizable branding, filtered views, user group management, campaign creation, and reporting.

The application offers a template builder tool, which enables businesses to create responsive HTML pages or import pre-existing compatible HTML codes to design mails. PoliteMail allows users to customize fonts and colors across templates and add or replace content within Outlook. HR teams can also gain insights into employee engagement by conducting email surveys and polls. It lets managers schedule emails for a specific date and time based on recipients or senders' time zones.

Using PoliteMail’s analytics module, administrators can track recipients' responses by measuring rate of attention and effectiveness. Managers can use the heatmap feature to monitor how readers are viewing content and determine suitable placements for messages or links. It also helps businesses aggregate email addresses into distribution or mailing lists and create multiple custom fields such as a home address, job title, or mobile number to send bulk messages across different branches or recipient types.

PoliteMail Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact PoliteMail Software for pricing details


PoliteMail Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

PoliteMail theme settings
PoliteMail builder tool
PoliteMail metrics
PoliteMail video PoliteMail screenshot: PoliteMail theme settings PoliteMail screenshot: PoliteMail builder tool PoliteMail screenshot: PoliteMail metrics

PoliteMail Reviews

PoliteMail Reviews

Overall rating
3,9
/
5
Excellent
5

Very good
3

Average
3

Poor
0

Terrible
1

Value for Money
4
Features
4,2
Ease of Use
4,3
Customer Support
4,4
67% recommended this app
Verified Reviewer

User friendly

Overall I am happy with the use of PoliteMail.


Alexandra B.

If you're sending communications, you need data insights from PoliteMail

As a communicator, PoliteMail is a valuable tool in my toolbox. Data is just as important in our field as any other. We need to understand it and turn it into action.


Jennifer L.

PoliteMail is an easy way to get some email metrics

An understanding of what topics were most valued by the newsletter readers


Te S.

Made Our Lives Easier


Megan F.

Like no product we've seen on the market

This product has been a game changer in our communications value provided to the organizations.


Verified Reviewer
Industry: Financial Services
Company size: 10 000+ Employees

User friendly

Used Weekly for 1-5 months
Reviewed on 2020/06/03
Review Source: Capterra

Overall I am happy with the use of PoliteMail.

Pros

It takes very little time to reach the audience and the system confirms the same on time.

Cons

At times we found difficulty in downloading the metrics but later it got solved by the vendor.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Alexandra B.
Industry: Pharmaceuticals
Company size: 10 000+ Employees

If you're sending communications, you need data insights from PoliteMail

Used Weekly for 2+ years
Reviewed on 2020/11/16
Review Source: Capterra

As a communicator, PoliteMail is a valuable tool in my toolbox. Data is just as important in our field as any other. We need to understand it and turn it into action.

Pros

PoliteMail is very user-friendly. Beyond that, and more importantly, it provides rich data that highlights how well your communication performed. As communicators or marketers, we spend a great deal of time on our messaging. The effort shouldn't stop there. We need to understand how our audience is engaging with our communication. Are they opening it? Reading it? Skimming it? Clicking links? Etc. As you measure and monitor, you can make any adjustments to ensure your communication reaches its goals.

Cons

There were some bumps in the road as we worked to integrate and create dynamic lists.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer L.

PoliteMail is an easy way to get some email metrics

Used Weekly for 2+ years
Reviewed on 2018/02/10
Review Source: Capterra

An understanding of what topics were most valued by the newsletter readers

Pros

PoliteMail is embedded in Outlook as an add-on. This makes it easy to use. Separate email sends can be aggregated into a campaign which helps to better understand metrics over time for a particular audience. Multiple user licenses are well priced and allow for many seats.

Cons

Sometime PoliteMail slows down my Outlook for over a minute per action. This is esily resolved by stopping and starting the add-on but it is frustrating.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Te S.
Industry: Telecommunications
Company size: 10 000+ Employees

Made Our Lives Easier

Used Daily for 1+ year
Reviewed on 2020/07/31
Review Source: Capterra

Pros

Politemail made our lives easier as business communicators since we can build and save templates, personalize emails, and schedule send communications, which Outlook doesn't have the functionality for. We also really like that we get analytics now, so we can assess the engagement levels of our audience. The PM team also responds promptly whenever we need support, which is great!

Cons

Like any other software, we're experiencing a few glitches. Like for example, I like preparing my emails drafts I day before I'm supposed to communicate them. Whenever I make edits to the drafts the next day and I schedule send them to go out later on the day, they don't send out even though I put all recipients and I see it on the queue. The greeting field as well sometimes doesn't pull the name of the recipient. I'll reach out to the PM team regarding those issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Megan F.
Industry: Health, Wellness & Fitness
Company size: 10 000+ Employees

Like no product we've seen on the market

Used Daily for 6-12 months
Reviewed on 2019/03/15
Review Source: Capterra

This product has been a game changer in our communications value provided to the organizations.

Pros

When we use PoliteMail, the end user cannot see the difference in our previous untracked emails and now tracked/measured emails. That is the true beauty of the product, it works within our Outlook system to give us valuable metrics that help us understand our email communication and audience habits. We can now report metrics on our communications that we've NEVER been able to report before.

Cons

The templates are clunky to use and takes some real practice to feel comfortable with it. Hoping this improves in the future. However, the support team is quick to help us on the issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,6/10
Based on 12 user ratings
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PoliteMail Pricing

PoliteMail Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact PoliteMail Software for pricing details

Contact PoliteMail Software for pricing details

Value for Money
4/5
Based on 12 user ratings
Compare value for money rating with alternatives
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PoliteMail Features

PoliteMail Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,2/5
Based on 12 user ratings
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Categories

Additional information for PoliteMail

Additional information for PoliteMail

Key features of PoliteMail

  • A/B Testing
  • Bounce Tracking
  • CAN SPAM Compliance
  • Campaign Management
  • Contact Management
  • Database Integration
  • Location Tracking
  • Mailing List Management
  • Newsletter Management
  • Spam Check
  • Template Management
  • Unsubscribe Database

PoliteMail FAQs

PoliteMail FAQs

Below are some frequently asked questions for PoliteMail.

Q. What type of pricing plans does PoliteMail offer?

PoliteMail offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact PoliteMail Software for pricing details

Q. What are the main features of PoliteMail?

PoliteMail offers the following features:

  • A/B Testing
  • Bounce Tracking
  • CAN SPAM Compliance
  • Campaign Management
  • Contact Management
  • Database Integration
  • Location Tracking
  • Mailing List Management
  • Newsletter Management
  • Spam Check
  • Template Management
  • Unsubscribe Database

Q. Who are the typical users of PoliteMail?

PoliteMail has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does PoliteMail support?

PoliteMail supports the following languages:

English

Q. What type of pricing plans does PoliteMail offer?

PoliteMail has the following pricing plans:

Subscription

Q. Does PoliteMail support mobile devices?

We do not have any information about what devices PoliteMail supports

Q. What other apps does PoliteMail integrate with?

PoliteMail integrates with the following applications:

Microsoft 365, Microsoft Outlook

Q. What level of support does PoliteMail offer?

PoliteMail offers the following support options:

Phone Support, Online Support, Knowledge Base