PoliteMail

Email automation & analytics plugin for Outlook & Exchange

About PoliteMail

PoliteMail is a plugin built for Microsoft Outlook, Exchange and Office 365, which helps organizations send email broadcasts to employees and analyze their engagement through actionable metrics such as open, click, and read-time rates. Features include customizable branding, filtered views, user group management, campaign creation, and reporting.

The application offers a template builder tool, which enables businesses to create responsive HTML pages or import pre-existing compatible HTML codes to design mails. PoliteMail allows users to customize fonts and colors across templates and add or replace content within Outlook. HR teams can also gain insights into employee engagement by conducting email surveys and polls. It lets managers schedule emails for a specific date and time based on recipients or senders' time zones.

Using PoliteMail’s analytics module, administrators can track recipients' responses by measuring rate of attention and effectiveness. Managers can use the heatmap feature to monitor how readers are viewing content and determine suitable placements for messages or links. It also helps businesses aggregate email addresses into distribution or mailing lists and create multiple custom fields such as a home address, job title, or mobile number to send bulk messages across different branches or recipient types.

Devices

Business size

S M L

Images

PoliteMail theme settings
PoliteMail builder tool
PoliteMail metrics
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PoliteMail video
PoliteMail screenshot: PoliteMail theme settings PoliteMail screenshot: PoliteMail builder tool PoliteMail screenshot: PoliteMail metrics

Features

Total features of PoliteMail: 46

  • A/B Testing
  • API
  • Activity/News Feed
  • Alerts/Notifications
  • Audience Targeting
  • Automated Scheduling
  • CAN SPAM Compliance
  • Campaign Management
  • Categorisation/Grouping
  • Click Tracking
  • Contact Management
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Database Support
  • Email Address Extraction
  • Email Campaign Management
  • Email Distribution
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Heatmaps
  • List Management
  • Location Tracking
  • Mailing List Management
  • Mobile Optimized Emails
  • Multi-Location
  • Newsletter Management
  • Password Management
  • Performance Metrics
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Spam Blocker
  • Subscriber Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Team Management
  • Template Management
  • Unsubscribe Database
  • User Management
  • WYSIWYG Editor

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Reviews

Overall rating

4,1 /5
(15)
Value for Money
4,2/5
Features
4,3/5
Ease of Use
4,3/5
Customer Support
4,5/5

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Showing 5 reviews of 15
Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 10 000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User friendly

Reviewed on 2020/06/03

Overall I am happy with the use of PoliteMail.

Overall I am happy with the use of PoliteMail.

Pros

It takes very little time to reach the audience and the system confirms the same on time.

Cons

At times we found difficulty in downloading the metrics but later it got solved by the vendor.

Te S.
Overall rating
  • Industry: Telecommunications
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Made Our Lives Easier

Reviewed on 2020/07/31

Pros

Politemail made our lives easier as business communicators since we can build and save templates, personalize emails, and schedule send communications, which Outlook doesn't have the functionality for. We also really like that we get analytics now, so we can assess the engagement levels of our audience. The PM team also responds promptly whenever we need support, which is great!

Cons

Like any other software, we're experiencing a few glitches. Like for example, I like preparing my emails drafts I day before I'm supposed to communicate them. Whenever I make edits to the drafts the next day and I schedule send them to go out later on the day, they don't send out even though I put all recipients and I see it on the queue. The greeting field as well sometimes doesn't pull the name of the recipient. I'll reach out to the PM team regarding those issues.

Jennifer L.
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

PoliteMail is an easy way to get some email metrics

Reviewed on 2018/02/10

An understanding of what topics were most valued by the newsletter readers

An understanding of what topics were most valued by the newsletter readers

Pros

PoliteMail is embedded in Outlook as an add-on. This makes it easy to use. Separate email sends can be aggregated into a campaign which helps to better understand metrics over time for a particular audience. Multiple user licenses are well priced and allow for many seats.

Cons

Sometime PoliteMail slows down my Outlook for over a minute per action. This is esily resolved by stopping and starting the add-on but it is frustrating.

Roland S.
Overall rating
  • Industry: Retail
  • Company size: 501-1 000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Platform with Great support team

Reviewed on 2021/01/05

Pros

One of the most appreciated option is that you can easily import HTML template into Outlook. Send bulk email via our mail server or Politemail system. Im still using the outdated version of it and still working like a charm. The support team is outstanding and ready to login remotely and support you as soon as you submit your help ticket.

Cons

One of the missing features is being able to export all the campaign result in an editable format into pdf.

Alexandra B.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10 000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you're sending communications, you need data insights from PoliteMail

Reviewed on 2020/11/16

As a communicator, PoliteMail is a valuable tool in my toolbox. Data is just as important in our...

As a communicator, PoliteMail is a valuable tool in my toolbox. Data is just as important in our field as any other. We need to understand it and turn it into action.

Pros

PoliteMail is very user-friendly. Beyond that, and more importantly, it provides rich data that highlights how well your communication performed. As communicators or marketers, we spend a great deal of time on our messaging. The effort shouldn't stop there. We need to understand how our audience is engaging with our communication. Are they opening it? Reading it? Skimming it? Clicking links? Etc. As you measure and monitor, you can make any adjustments to ensure your communication reaches its goals.

Cons

There were some bumps in the road as we worked to integrate and create dynamic lists.

Showing 5 reviews of 15 Read all reviews

PoliteMail FAQs

Below are some frequently asked questions for PoliteMail.

PoliteMail offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact PoliteMail Software for pricing details

We do not have any information about PoliteMail features

PoliteMail has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages PoliteMail supports

PoliteMail supports the following devices:

PoliteMail integrates with the following applications:

Microsoft 365, Microsoft Outlook

PoliteMail offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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