About SolarWinds Service Desk
SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done.
The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platforms, allowing internal service providers to streamline process improvement and greater productivity. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in just days.
Pricing starting from:
US$19,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SolarWinds Service Desk
Key benefits of SolarWinds Service Desk
SolarWinds Service Desk is one service desk that can be used by IT and throughout an organization, allowing internal service providers to streamline process improvement and greater productivity. As a fully integrated service management and asset management solution, you dramatically improve visibility, efficiency, and success. Reducing IT costs and saving time, SolarWinds Service Desk compiles service requests, vendor data, purchase orders, warranties, and agreements -- in a single location. Built on a SaaS, multi-tenant platform, SolarWinds Service Desk has the ability to react quickly to changes in the market, to new technologies, and to customers’ needs.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$19,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SolarWinds Service Desk
Images
Features
Total features of SolarWinds Service Desk: 94
Alternatives
Jira
Zoho Desk
Giva
Spiceworks
Reviews
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- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Samanage is an easy to use solution that makes my life so much easier
Reviewed on 2018/08/30
We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is...
We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is perfect and easy to use which enables users to understand the problem and submit tickets!
Pros
The ease of use. The system allows the natural flow of tickets into problems, problems into changes and the audit trail is perfect for our validation/qa friends. We love that the API is easy to intergrate and have pulled in our sharepoint system with the API to automate tasks like account creation/separation.
Cons
The system could uses a few tweaks but I think this is just growing pains. The Samanage team has been straightforward with what they are implementing and changes are being released consistently. Over the past two years of having the system, I can say the updates are wonderful and truly address issues. Not purely cosmetic.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solarwinds Great Ticketing system
Reviewed on 2019/11/08
Pros
Ease of use
Able to create custom Workflows
Ability to build custom reports
Cons
Procurement module can use some improvement but does what it's intended to do.
- Industry: Education Management
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Cost per year better than most
Reviewed on 2020/11/17
Running this for 5 and a half years now at roughly 30k tickets per year currently. It's been...
Running this for 5 and a half years now at roughly 30k tickets per year currently. It's been largely stable, but of course a few bumps along the road. The biggest complaint I get is that there's no mobile app, or a limited use one at best. That said, the web UI on mobile is mostly friendly.
Pros
The pricing tier after the initial purchase is fair. Client UI is actually really great, unless you're a Client Admin on v.12.7.2. Reporting works, so long as you're ok with slightly off numbers.
Cons
Reporting doesn't report accurately compared to a custom query, which is odd. A two week report has one total, but running the weeks individually returns a different total, which is really weird. Unable to route tickets to a Tech Group based on Request Type, it's stuck to one group. This makes ticket flow a little difficult to work with.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Improve services with SolarWinds Service Desk
Reviewed on 2023/01/04
Overall experience is good, reliable and fast, will be suggesting to other users also.
Overall experience is good, reliable and fast, will be suggesting to other users also.
Pros
I most liked about this software is service automation and real time update feature which is great.
Cons
Least like about this software is the proper guide is required to understand it's all service desk features, all other are good.
- Industry: Broadcast Media
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Interface - Still Room for Improvement
Reviewed on 2019/10/25
We have reduced email congestion for our team and streamlined ticket requests for our media...
We have reduced email congestion for our team and streamlined ticket requests for our media services department.
Pros
The interface is incredibly easy to use. You can very quickly assign and respond to jobs, and make sure there is no doubling up on jobs. The mobile app also works quite well compared to others I've seen.
Cons
The software is really tailored for an IT department, and the company has been unable/unwilling to broaden their focus.
Reasons for Switching to SolarWinds Service Desk
We thought the interface was the cleanest, easiest, and most responsiveSolarWinds Service Desk FAQs
Below are some frequently asked questions for SolarWinds Service Desk.Q. What type of pricing plans does SolarWinds Service Desk offer?
SolarWinds Service Desk offers the following pricing plans:
- Starting from: US$19,00/month
- Pricing model: Subscription
- Free Trial: Available
Team - $19 Business - $39 Professional - $69 Enterprise - $89 Pricing is per month, per agent. Contact SolarWinds to request a price quote.
Q. Who are the typical users of SolarWinds Service Desk?
SolarWinds Service Desk has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does SolarWinds Service Desk support?
SolarWinds Service Desk supports the following languages:
Chinese, English, French, German, Japanese, Korean, Portuguese, Spanish, Traditional Chinese
Q. Does SolarWinds Service Desk support mobile devices?
SolarWinds Service Desk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SolarWinds Service Desk integrate with?
SolarWinds Service Desk integrates with the following applications:
Azure Active Directory, Central, Centrify Identity Service, Chatter, Dropbox Business, Gmail, GoToAssist, GoToAssist, Google Analytics 360, Google Drive, Google Workspace, Harvest, Idaptive, Jamf Connect, Jira, Microsoft Azure, Nmap, Okta, OneLogin, Rescue, Salesforce Sales Cloud, Slack, TeamViewer, Zapier, Zendesk Suite, Zendesk Suite
Q. What level of support does SolarWinds Service Desk offer?
SolarWinds Service Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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