About DispatchBot

DispatchBot is a web-based dispatching software that enables non-emergency medical transportation (NEMT) businesses to manage drivers, schedule trips, track performance, export invoices, and more, on a unified platform. Field professionals can import trips from various third-party local, national, or state paratransit transportation brokerage sources in CSV format and sort them using color-codes based on geographical locations.

DispatchBot's artificial intelligence (AI) technology allows enterprises to schedule dispatchers by selecting preferred AI suggestions or create custom schedules based on individual requirements. Customers can use ShuttleBot to reserve trips, view a history of completed trips, send notifications to drivers for pickups, and track vehicle locations on a map. Supervisors can use the drag-and-drop interface to visualize dispatching schedules based on time and status, configure custom billing rules, and export invoice data to QuickBooks Online.

Using DispatchBot's search functionality, businesses can retrieve relevant information from the database based on keywords such as date range, geographical location, vehicle, and more. It helps administrators gain visibility into performance metrics and generate audit, driver, or summary reports in real-time.

Pricing starting from:

US$35,00/month

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Pricing starting from:

US$35,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

DispatchBot passengers' pick-up
DispatchBot eSignature
DispatchBot trip schedule
View 4 more
DispatchBot video
DispatchBot screenshot: DispatchBot passengers' pick-up DispatchBot screenshot: DispatchBot eSignature DispatchBot screenshot: DispatchBot trip schedule

Features

Total features of DispatchBot: 22

  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Customer Database
  • Customer Management
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Job Scheduling
  • Location Tracking
  • Mileage Tracking
  • Performance Metrics
  • Real Time Notifications
  • Routing
  • Scheduling
  • Search/Filter
  • Summary Reports
  • Transportation Management
  • Work History

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Reviews

Overall rating

4,4 /5
(42)
Value for Money
4,6/5
Features
4,1/5
Ease of Use
4,5/5
Customer Support
4,2/5

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Showing 5 reviews of 42
Marlene M.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DispatchBot is user friendly

Reviewed on 2020/05/22

Our transportation company is very fast-paced. DispatchBot allows us to move job assignments...

Our transportation company is very fast-paced. DispatchBot allows us to move job assignments around the schedule, and sends the information to the drivers immediately. DispatchBot has been a great asset for our productivity. When changes are made that we are not happy, the DispatchBot team takes that into consideration and works on resolving the problem for all companies who use the software.

Pros

Having the program save the patient information for future use is one of the best features. It saves valuable time when the pick-up location and drop-off location are already in the system. Changes can be made on the fly: adding, moving, and deleting pick-ups, as often as necessary.

Cons

Often, users are not detail-oriented and do not confirm that the information is correct. It seems that any information which was entered incorrectly always comes up first. It would be nice to have an option to delete the incorrect addresses to avoid having them show up repeatedly.

Response from DispatchBot

Marlene, hello. We hope you're doing well!

You're 100% correct about incorrect data being inputted. Being able to edit this is vital.

Our team just started working on the ability to remove addresses in bulk from the locations settings page. We also added the ability to hide incorrect addresses from the trip edit page.

While working on this, we found a way to edit location addresses. Would you be willing to email us at [email protected] so we can set up a complimentary training?

It's great to hear form you. Thanks again!

Amanda Rene Capella, Lead Software Engineer

Christine F.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dispatching in the NEMT market with ease

Reviewed on 2020/05/22

Easy to Use, Great customer support, and a clean interface. We have yet to find a software that has...

Easy to Use, Great customer support, and a clean interface. We have yet to find a software that has shifted our model and wanted us to pivot off of DispatchBot, and many have been proposed to us through the contracts we work on.

Pros

The consistency of updates and customer engagement is one of the best things about DispatchBot. With an organization like ours, we take pride in the quality of our raw data and how it is able to be reported to our contracted brokers. Anytime we need to make a change or adjust our subtleties in dispatching, the DispatchBot team is there to help us along the way. Other dispatching software that we have been asked to utilize for contracts has been inferior, inconsistent, and not nearly as innovative. DispatchBot makes my job easier on an everyday basis.

Cons

There have been certain updates that we have communicated with support about our concerns. I will say when we voice those concerns, the response time is quick enough that the negative impact on our day to day operations is minimal.

Response from DispatchBot

Hi, Christine!

We love working with WAV. Your team stays in contact with our support , and this communication truly allows us to respond quickly and evolve our software to meet the needs of transportation providers across the US.

We recently added an Ecolane import to DispatchBot. Were you all able to use this new feature?

Thanks again,
Amanda Rene Capella, Lead Software Engineer

Bejoy M.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Honest Opinion and I would really like an upgrade.

Reviewed on 2020/06/01

As of now with the current situation and the staff we have, we are with Dispatchbot due to the...

As of now with the current situation and the staff we have, we are with Dispatchbot due to the dashboard and the ease to assign trips by our staff. Once we have a better staffing we really need to find some upgrade. We have to grow our business too and if dispatchbot is not offering those steps then it becomes hard to stick around.

Pros

I like couple of things about this software.
1. The system is very easy to use.
2. A layman with a very basic common sense can understand the process and its functions very quickly.
3. The Dashboard is very easy to understand and I very much like the dashboard.
4. Very easy to assign the trips to the drivers. I like that process and the simplicity of the process is very good.

Cons

Here are some of the things that you can really work on and make it more efficient.
1. The reporting features are very terrible. It is not straight forward. I'm not able to pull a simple report more than couple of months. There is a limited no of line items of trips it pulls. for us the limit is just for months. So to pull a small data I have to run like multiple times to get what I needed.
2. These reports are not quickly. If I'm in a meeting and trying to get information. I have to wait for the email to come by and then clean the data and then use it.
3. There is only one report of trips.
4. No report for the accounts that we have.
5. No reports or data analysis of the trips to compare.
6. I know not to do a comparison but since we really got frustrated decided to do a move to Mediroutes or Dashride. The demo that they have shown us and the reporting features that they have is amazing. The only cons that I see on their software is their Dashboard is tough for a layman to understand quickly. It really need a good dispatcher with some knowledge to operate those software. As far as management goes we really liked the software. So many tools in their software that will really help us to get better. I think if you can incorporate some of their reporting functions. Also, very important to allow the report to download right away instead of waiting for an email link and also remove the no of data.
7. The billing features are not user friendly
8. More to write but no space left

Heidi B.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Dispatching Software for smaller Non-profit

Reviewed on 2020/05/26

Overall DispatchBot has been a great product for us as a small transportation service. The staff...

Overall DispatchBot has been a great product for us as a small transportation service. The staff has been very courteous and generally very prompt with replies when we have had issues. Although they don't have specific prebuilt reports the overall information is retrievable and easily sorted to obtain what I need for my state and federal grant report requirements.

Pros

A good basic, straight forward software that is affordable for our non-profit senior center's transportation service. We started with just 4 vehicles and now track and schedule 6 vehicles and up to 15 drivers. We didn't need anything fancy and DispatchBot fit the requirements perfectly. It tracks customers, drivers, and reports are easy to create from the trip information you download into Excel.

Cons

Creating the heat maps and assigning colors, there aren't enough color options and driver's not able to enter fare/payment received. Driver app not always up-dating in a timely manor. The regular updating could be attributed to so many different factors I can't fault DispatchBot completely - software, user, hardware, cell service, etc. makes this hard to pin down.

Response from DispatchBot

Hello, Heidi.

Thank you for taking the time to provide us the feedback. It's great to hear the application is fitting your needs as your company grows! I'd like to talk about some of the issues you've mentioned, too.

Our heatmaps feature allows for any color of the spectrum to be used, and I wonder if increasing the size of tis color input would help.

We recently released a hands-free driver update feature to Android phones. This is available on 2.0.32+ from the Google Play Store. This should help with updating your drivers.

On the support call, we can explore other factors that might enhance your use of the software.

Our training team is also ready to hop on a call and help you set these heatmaps up, so let us know a good time for you at [email protected]

Amanda Rene Capella, Lead Software Engineer

Ron G.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product For The Price/ Responsive Support / Open To Ideas

Reviewed on 2020/02/13

Efficiently scheduling. Communicating and tracking trips with the app and Billing, just to name a...

Efficiently scheduling. Communicating and tracking trips with the app and Billing, just to name a few.

Pros

Dispatchbot (DB) has helped our company manage our trip and customer information efficiently.
It is affordable, developed by someone who knows the industry very well and is responsive to things we would like to see. I like that I can email or pick up the phone and get help from support in a timely fashion. I have made and seen suggestions and been a part of beta testing. When we started working with a broker that did not have a manifest import set up, their team designed one in a short time frame! Kudos! They care about the success of our company. There are features we have not even delved into yet. This is a great product, particularly for those just starting out. I know there will be more upgrades over time and I look forward to seeing what is next!

Cons

As with any program, there are a few things I wish it did. However, they always ask what things we would like to see. Mainly with recurring trips, but I foresee improvements in the future with this.

Response from DispatchBot

Hi, there, Ron! It's always great to hear from you. Thank you for taking the time to leave us a review.

Working with companies like yours over the two years has been so great for DispatchBot because you've always provided us with valuable feedback and ideas to help the product grow to fit your needs.

Have we had a chance to discuss the subscriptions improvements you'd like to see in DispatchBot? Email us at [email protected] We'd love to hear your thoughts on this.

Kindly,
Amanda Rene Capella, Lead Software Engineer

Showing 5 reviews of 42 Read all reviews

DispatchBot FAQs

Below are some frequently asked questions for DispatchBot.

DispatchBot offers the following pricing plans:

  • Starting from: US$35,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

DispatchBot's pricing starts at $35 per month. Contact DispatchBot directly for pricing information.

We do not have any information about DispatchBot features

DispatchBot has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages DispatchBot supports

DispatchBot supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

DispatchBot integrates with the following applications:

Microsoft Excel, Quickbooks Online, WEBFLEET

DispatchBot offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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