About Cigo
Cigo is a cloud-based delivery tracking and route optimization solution, designed to help businesses in industries including moving, pharmacy, grocery, servicing, logistics, construction, and junk removal, manage and optimize their customer’s last-mile experience. The platform offers tools for managing operations and logistics, customer experience, drivers, and eCommerce operations.
Cigo aims to help businesses manage their last-mile deliveries by providing tools such as automatic routing, route optimization, a self service customer portal, delivery tracking, SMS and email notifications, and more. The built-in route builder allows users to plan delivery routes using real-time and historical data on metrics such as traffic, install times, number of stops, and more, and provides customers and drivers with real-time ETAs.
The customizable client portal allows clients to track their deliveries in real time, provide reviews about their experience, checkout online, and more. Operators and drivers can benefit from Cigo’s native mobile app for Android and iOS to navigate routes, view picklists, and log any incidents that occur during jobs.
Key benefits of Cigo
- Creation of complex delivery routes in only a few seconds
- Route optimization using real-time data
- Real-time delivery tracking so that your customers get a precise idea of when they will be delivered
- Reduction of inbound calls from customers by up to 85%
- Proof of delivery system
- Live chat with drivers
- Offline mode
- Delivery reports available and data stored up to 24 months
- Easy integration and navigation
- Incidents reports: get notified right away of any damage to take actions quickly
- Review system: get more reviews from customers once the delivery is completed and receive notifications everytime a customer gives 3 stars or less
- Hire more drivers thanks to Cigo Pay, a new module that allows customers to tip your drivers via transfer
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No hesitation to recommend this last mile logistics tracking app to anyone looking for peace...
Reviewed on 2024/08/07
Pros
We had an issue with another provider that would simply not send notifications, get the timezones randomly reset, and other small buggy problems that would affect our operations. Since switching to Cigo, we've had none of these headaches - from the seamless integration process, to the smooth daily operation, even our end users reached out to us to let us know how much they prefer the notifications they get with this app.
Overall fantastic experience as a client, with an awesome intuitive UX/UI that left me with very few question, which when I did open tickets, got prompt responses from their staff. Highly recommended.
Cons
It's like day and night coming from what seemed like the dinosaur age from the previous logistics software we were using. I can't really think of anything i don't like from Cigo other than they have so many impressive features that my smaller delivery operation does not really have a use for.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
The perfect partner for a courier company
Reviewed on 2024/05/29
Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3...
Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3 million. It has scaled every step of the way!
Pros
Its api set up is fluid and easy. The routing and use of the software intuitive. And its all backed by a world class customer service team. I can pickup my phone and within an hour have a solution. Most of the time they pick right up
Cons
Better reporting on the drivers would be nice
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 3.0 /10
Best pickup/delivery software on the market
Reviewed on 2024/06/05
Pros
[sensitive content hidden] made sure that we were set up for success!
Cons
Separate cost for optional services like “auto-split”.
Alternatives Considered
OnfleetReasons for Switching to Cigo
Pricing and everything that it comes with. [sensitive content hidden] did an amazing job taking care of us.Response from Cigo
Thank you for your fantastic review! We’re thrilled to hear Jonathan ensured your success with our platform.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Route management optimization at its best
Reviewed on 2023/12/12
If you are looking for route management look no further. The team is fantastic to deal with and...
If you are looking for route management look no further. The team is fantastic to deal with and their product is outstanding. Definitely worth the investment!
Pros
Ease of use, accuracy, and efficient routing. Couldn't be a better solution for delivery management. [sensitive content hidden] our account executive has been phenomenal with letting us know of advancements and taking time to ensure we get the most out of CIGO. Rare to see this level of engagement with a sales executive post-sales.
Cons
Can't think of anything. They are transparent with their development roadmap, if you have questions they respond so fast. Been with CIGO for a few years so it has been great to see them implement and develop improvements.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent platform
Reviewed on 2022/05/18
Their customer service is really incredible. Platform has been reliable no real downtimes. It...
Their customer service is really incredible. Platform has been reliable no real downtimes. It always works
Pros
Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.
Cons
No real cons till now. Everything has worked well.
Alternatives Considered
OnfleetReasons for Switching to Cigo
Much more suited to our type of operation. Their team helped us with the training and deployment in the operation. They have a very good structure to get us up and running quickly.Response from Cigo
Thank you very much for your review! We are always happy to hear about our customers' experience
Cigo FAQs
Below are some frequently asked questions for Cigo.Q. What type of pricing plans does Cigo offer?
Cigo offers the following pricing plans:
- Starting from: US$299.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Cigo for pricing details.
Q. Who are the typical users of Cigo?
Cigo has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Cigo support?
Cigo supports the following languages:
Arabic, English, French, Spanish
Q. Does Cigo support mobile devices?
Cigo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Cigo integrate with?
Cigo integrates with the following applications:
Alice POS, PioneerRX, Shopify, VIA, WooCommerce, Zapier
Q. What level of support does Cigo offer?
Cigo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Courier Software
