About Paw Partner
Paw Partner is a mobile and web pet facility management system for pet kennels, daycare centers, groomers, and trainers. It offers features such as time tracking, pet data storage, history tracking, vaccination tracking, scheduling, and a social communications timeline. Alongside the cloud software, Paw Partner also offers a free mobile app that allows users to manage and run any part of their business from any location. Customers can also benefit from a free mobile app to make reservations, upload and manage their pet’s data, communicate with staff, and access photos and updates on their pets.
The Paw Partner app can be used by kennel, grooming, and training staff to clock in and out of shifts, view tasks on their task list, update pet information, access job notices, share photos and updates with clients, and more. The dashboard view gives employees and managers an overview of pets checking in, checking out, and currently staying at the facility, assignments, upcoming reservations, and more. Paw Partner also offers a branded social media platform where customers and staff can communicate, share photos, tag posts, and more. Both pets and their owners have custom information cards to provide businesses with a quick view of important information such as animal weight, vaccinations, friends, behavior traits, and owner contact information.
Pricing starting from:
US$19,99/month
- Free Trial
- Subscription
Devices
Business size
Pricing starting from:
US$19,99/month
- Free Trial
- Subscription
Images
Features
Total features of Paw Partner: 41
- @mentions
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Billing & Invoicing
- Booking Management
- Calendar Management
- Client Management
- Client Portal
- Clock In / Out
- Commission Management
- Confirmation/Reminders
- Customer Database
- Customer History
- Customer Management
- Electronic Payments
- Employee Time Tracking
- Event Calendar
- Forum / Discussion Board
- Historical Reporting
- Inventory Management
- Mobile Grooming
- Online Booking
- Personalization
- Pet Birthday Tracking
- Pet Grooming
- Photo Management
- Point of Sale (POS)
- Push Notifications
- Recurring Appointments
- Reservations Management
- Role-Based Permissions
- Scheduling
- Service Catalog
- Staff Management
- Tagging
- Team Calendars
- Time Clock
Alternatives
Kennel Connection
SimplyBook.me
PawLoyalty Pro Software
Gingr
Reviews
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- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paw Partner to the rescue
Reviewed on 2021/03/26
Amazing. I couldn’t have dreamt of a better team to help our business with this transition. The...
Amazing. I couldn’t have dreamt of a better team to help our business with this transition. The entire Paw Partner staff has been nothing but friendly, helpful, and continuously gone the extra mile for us. The product is easy to use and saves us both time and energy. Paw partner came to our rescue.
Pros
There was a lot that drew us to choose paw partner. Integrating our boarding, grooming, and pool therapy into one system. Automated confirmation messages, client access to check reservations, request new ones, and update their pets info from an app or website. The ease of tracking commissions and fixing commissions if there are any mistakes, the great team Paw Partner has put together to walk us through and continue to help us as we’ve used the product. Friends and foes system to help us place dogs in friendly play groups without a ton of notes in a word doc or cumbersome excel sheets. Helpful color coded tags to help identify any special needs an animal may have. Easily identifiable expired vaccinations and icons for intact pets. Everything about Paw Partner took what we were already doing, or trying to do, streamlined it, made it easier, and less time consuming.
Cons
After working with our previous software for 15 years the switch to someone new took some time but the Paw Partner team always went the extra mile in helping us. Whether it was hopping on Zoom or a call to walk me through setting something up, making video tutorials to help us train our staff, giving us guides and helping us reach out to our clients to inform them of our switch to Paw Partner.
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Pet Care Centered Software
Reviewed on 2021/02/19
We love Paw Partner! We were on Pawfinity before and while it was okay, but all of the problems we...
We love Paw Partner! We were on Pawfinity before and while it was okay, but all of the problems we did have on the old software have not been an issue on Paw Partner. During my Demo with them, they answered all of my questions and were incredibly eager to make sure to address all the concerns that we had right away. They were upfront about what their software couldn't do (yet), and have been making updates several times a month, which shows how active they are in making sure their software is functional at all times.
Pros
I love that the software has so many features, without feeling lost or overwhelmed at everything. Paw Partner did a great job with the setup and design, though it does take a little getting used to, as with every software change. The most impactful for us was the top-tier customer service. Any time we had questions or concerns, their support team has been right there to help us, from our initial video chat for the Demo to a concern that went all the way to the head of the company. They have answered every single one of our concerns or questions and you can tell that they actually care about their clients and making sure they have the best experience possible. And they are open to suggestions for ways to make the software more functional, so you can always leave them suggestions!
Cons
The only thing that I don't like (and it's not even really a dislike, more so just an inconvenience) is that you have to go specifically to the owner's profile card to get their phone number or info, you can't access it from the pet's profile card.
- Industry: Veterinary
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Free Spirit
Reviewed on 2021/03/24
Integration was easy. Staff was very helpful all through the process.
Integration was easy. Staff was very helpful all through the process.
Pros
We are really enjoying the software, very easy to navigate and our clients love the APP.
Cons
I do wish they could customize a few things for our business.
- Industry: Individual & Family Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Loving this software
Reviewed on 2021/03/08
Excellent! The time I have saved is significant. I can accept payments through Paw Partner and keep...
Excellent! The time I have saved is significant. I can accept payments through Paw Partner and keep all my client notes in one place.
Pros
It saves me a lot of time and puts all of the information I need in one place. I can used it on my mobile devices which is very helpful since I go to different locations to work with clients.
Cons
Sometimes the updates play havoc with current features. This is usually short lived. Once they are aware of an issue, it is fixed very quickly.
I would like to be able to enter client information without having to input an email address. I frequently have preliminary information about clients that do not include an email address. It would be helpful if I could create a client record with the information I have and get the other information when we speak.
- Industry: Veterinary
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paw Partner
Reviewed on 2021/04/07
The IT support we get is awesome. Paw Partner is very attentive to our needs. Since the owners are...
The IT support we get is awesome. Paw Partner is very attentive to our needs. Since the owners are in the industry, they understand what other software companies have not a clue
Pros
We looked at many options before deciding on Paw Partner. The ability to cover all the services we offer is great. As a training based facility no one was able to provide real time sharing of our clients abilities to all staff. From behavior scores to tags to birthday cake icons, we know they are aware of what we need
Cons
With any new software, changes come up. Something that is updated may affect how you used to do something- and change is hard- but understandable
Paw Partner FAQs
Below are some frequently asked questions for Paw Partner.Q. What type of pricing plans does Paw Partner offer?
Paw Partner offers the following pricing plans:
- Starting from: US$19,99/month
- Pricing model: Subscription
- Free Trial: Available
Paw Partner for business starts at $24 per month (paid monthly) for grooming and training features only, and plans go up in price based on required features. Paw Partner also offers a 30 day free trial. Options are as follows: Grooming and Training only: $24/month when paid monthly or $19.99/month when billed annually. Boarding, Daycare, Grooming, and Training: $99.99/month when paid monthly or $89.99/month when billed annually. Multiple & franchise locations: contact Paw Partner for pricing details.
Q. What are the main features of Paw Partner?
We do not have any information about Paw Partner features
Q. Who are the typical users of Paw Partner?
Paw Partner has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Paw Partner support?
We do not have any information about what languages Paw Partner supports
Q. Does Paw Partner support mobile devices?
Paw Partner supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Paw Partner integrate with?
We do not have any information about what integrations Paw Partner has
Q. What level of support does Paw Partner offer?
Paw Partner offers the following support options:
Email/Help Desk, Phone Support, Chat
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