About SmartRec

SmartRec by Amilia empowers businesses, community organizations and Parks & Recreation agencies to better serve their community with activities. Sell classes, memberships, programs, drop-ins, private lessons, facility bookings, merchandise, and more online. Manage restrictions and in-store visibility based on age, gender, location, membership, skill, or the number of available spots.

From optimizing resource allocation to making it effortless for your community to find, register, and pay for activities online, SmartRec offers all the features you need to create a sustainable organization.


Key benefits of SmartRec

ENGAGE with your community.
MANAGE & automate programs, billing, facilities, and staff.
TRACK data in real-time.
INTEGRATE with other apps.
And PLAN for an equitable and sustainable future.


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Not sure about SmartRec? Compare with a popular alternative

SmartRec

4,4 (128)
VS.
Highly reviewed

Starting Price

US$99,00
month
US$63,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

96
187

Integrations

1
7

Ease of Use

4,1 (128)
4,2 (464)

Value for Money

4,1 (128)
4,2 (464)

Customer Service

4,6 (128)
4,3 (464)
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Reviews

Overall rating

4,4 /5
(128)
Value for Money
4,1/5
Features
3,9/5
Ease of Use
4,1/5
Customer Support
4,6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 128
Nicolas
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, Great user interface, common sense features, great ROI, and amazing customer...

Reviewed on 2018/05/17

Great ROI, mainly from a drastic reduction in time spent taking registrations, setting up new...

Great ROI, mainly from a drastic reduction in time spent taking registrations, setting up new sessions, and collecting outstanding balances from clients.

Pros

The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no one in the services community should have to deal with. The online registration worked exactly as promised, and with that came all sorts of additional features like class management and communication tools that worked incredibly well. Having all our clients be forced to pay upfront saved us literally thousands of dollars our first year alone. Admittedly we were terrible at chasing people down with outstanding balances, but we didn't get into the gymnastics club business to become a accountants/collections officers. The online tools were super straight forward, and the customer support was fantastic. Every time we had an issue or problem with the system the customer support would provide prompt responses and walk us through the mistakes we had made or give detailed explanations as to how we could better set up our sessions to avoid future problems. They would even log into our account and make the changes for us that were labor intensive due to the type of mistakes we made when learning the system. Overall switching to Amilia was the smartest business we ever made.

Cons

It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.

Response from Amilia

Thanks so much for the review Nicolas - so glad to hear you are enjoying Amilia's features :)

Kellie
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smart Rec Review

Reviewed on 2023/01/31

Pros

Online registration allow registration for families from the comfort of their home at any time of day There is no waiting in lines to register for activities. Automated Payment Processing means each month there is minimal administrative work to complete as everything is processed and completed. Multi-passes allow purchases of "class packs" which helps facilitate our tumbling program.

Cons

The "store" where we house our pro-shop is not well equipped and has not had updates in years. Split family accounts is a huge headache for us.

Alternatives Considered

iClassPro

Reasons for Choosing SmartRec

Multipasses

Switched From

iClassPro

Reasons for Switching to SmartRec

Multipasses and automated payment
Jennifer
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Amilia

Reviewed on 2021/05/18

Overall it is ok

Overall it is ok

Pros

The activities are easy to set up.
Clients are easy to put in

Cons

Reports- I would like more detailed reports- It would be nice to pull a report on multipass use- date and time
How it lags- it is super slow at times

Alternatives Considered

Gateway Ticketing and RecDesk

Reasons for Choosing SmartRec

We were looking for a better system

Switched From

RecTrac

Reasons for Switching to SmartRec

It seemed to work best for us...
Dean
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Amilia Review and suggestions

Reviewed on 2021/10/21

Overall, I'd say Amilia has worked for me for my position. I know for some of my supervisors there...

Overall, I'd say Amilia has worked for me for my position. I know for some of my supervisors there seems to be a lot of features that could be improved regarding scheduling and programming. Amilia has appeared to be receptive to feedback and have continued to try to improve their product, which is good to see.

I hope that the product continues to get better and better.

Pros

I do appreciate that Amilia is pretty straight forward in its implementation. Most features do what they say they do. While there are some kinks still to be ironed out, the customer service has been pretty responsive with any problems we run into.

It's great seeing Amilia continually improve and take feedback.

Cons

While Amilia can be straightforward, it's not particularly streamlined. There's a lot of quality of life updates that I would like to see implemented to help us help our customers better.

1. The Client Billing and Purchases Tabs
- These tabs, while functionally they work fine, are a hassle to navigate for members that have lots of purchases and cancellations. Filters can help, but with classes that all have the same name, it's difficult.
- The item descriptions could be more visible in the folded state rather than just purchases/cancellations.
- Discounts and other adjustments clutter the view in large multi-item purchases. E.g. A person that registered for classes for the whole month will have a full page of discounts/classes to parse, which makes cancelling a hassle.
- I'm not sure if this is how my organization has set it up or Amilia, but there's a lot of extra qualifiers to names for things can be minimized to make it easier to read. Stripping some of the qualifiers (like the category it's found in, location, etc.) could make it much easier to read.
2. Account Members
- Adding multiple people at once on one account could be more streamlined. As it is right now is fine, although having to wait for submission/saving in between each person can slow down the process quite a bit.
- Archiving people does not appear to prevent things applying to that account. Sometimes patrons can still even see the archived person (in the italicized state).

Response from Amilia

Thanks so much for your thorough review Dean! We will take this feedback to the product team.

Jessica
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer.

Reviewed on 2017/05/26

Again, so much! We moved from another registration system last June and Amilia is beyond amazing....

Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work.

It's also easy for our customers to use. We have put all of our competitions, uniforms, tickets for events all on Amilia. Customers are notified and they can easily go on and purchase without help from us.

It's really neat how much we can personalize our store too. Not just with colours but pictures, fonts, layout, AND I love that you can move activities around to the order can change AFTER finalizing the program.

Airborne loves Amilia.

Pros

So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins.
We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year.
I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see.
Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible.
Customer service and support has been AMAZING.

Cons

I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee."

I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue.

It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;)

Response from Amilia

Amilia loves Airborne back! Thanks for your review Jessica :)

Showing 5 reviews of 128 Read all reviews

SmartRec FAQs

Below are some frequently asked questions for SmartRec.

SmartRec offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Amilia directly for more pricing details.

SmartRec has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

SmartRec supports the following languages:

English, French

SmartRec supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SmartRec integrates with the following applications:

Google Analytics 360

SmartRec offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for SmartRec.