SmartRec
About SmartRec
SmartRec by Amilia empowers businesses, community organizations and Parks & Recreation agencies to better serve their community with activities. Sell classes, memberships, programs, drop-ins, private lessons, facility bookings, merchandise, and more online. Manage restrictions and in-store visibility based on age, gender, location, membership, skill, or the number of available spots.
From optimizing resource allocation to making it effortless for your community to find, register, and pay for activities online, SmartRec offers all the features you need to create a sustainable organization.
Key benefits of SmartRec
ENGAGE with your community.
MANAGE & automate programs, billing, facilities, and staff.
TRACK data in real-time.
INTEGRATE with other apps.
And PLAN for an equitable and sustainable future.
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Reviews
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- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amilia Review
Reviewed on 2019/05/01
Amilia has been a tremendous time saver! The vast majority of our registrations are now made online...
Amilia has been a tremendous time saver! The vast majority of our registrations are now made online by the clients themselves. Couple of things to improve and functions that are not compatible with our use/needs, overall very satisfactory.
Pros
- User-friendly both for the administrator and the clients.
- Allows automatic RL24 Tax Receipts generation.
- Constant Contact list intergrated.
- Attendance lists and template lists made easy.
- Group-making and friends-pairing made easy.
-Mass editing of programs.
- Live online chat support.
Cons
- Custom post-dated payments on credit cards.
- Modifications/updates to post-dated credit card payments.
- No direct access to Constant Contact from participants, only from Account Owners.
- After mass generation of RL24, modification and further RL24 generations done one by one.
- Scheduling more or less effective.
- Restrictive for non-Amilia online money solution partners.
- No refunds straight onto credit cards from platform.
Response from Amilia
Hi Katherine - thanks so much for the review! We are glad to hear you are satisfied with your Amilia experience and will take your feedback to the product team.
- Industry: Performing Arts
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent Customer Service, Some Functionality Still Improving
Reviewed on 2020/04/13
Overall, great! As I said there are some issues in finance and reporting, but the quality of their...
Overall, great! As I said there are some issues in finance and reporting, but the quality of their customer service and ease of use outweighs these troubles. Plus - the development team at Amilia is constantly adding and improving upon features! I am hopeful that the troubles we have had in reporting will improve as other features have over our year of using this software.
Pros
- Great customer service! Team is always available for questions ranging from quick pokes to lengthy problems
- Easy to use; their mass edit tool has been a life saver! Overall has been easy to train staff in basic functionalities (registrations, refunds, creating activities, etc.)
Cons
- Finance & Reporting function still needs some work. Our comptroller has continued troubles with creating reports that show with total accuracy how our organization is performing. Amilia has been helpful in pointing me in the right direction, but their reports are not very customizable. What they lack in customization is the number of reports they offer; however that is not always enough.
- Industry: Religious Institutions
- Company size: 501–1,000 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Amilia
Reviewed on 2021/02/09
I do not find Amilia is a positive experience, and it was more difficult to use and I felt it...
I do not find Amilia is a positive experience, and it was more difficult to use and I felt it slowed my productivity down. Some departments have kept using another registration software and we have suggested our entire company make the switch away from Amilia.
Pros
Amilia does collect registration information, process payments, and allows you to create a variety of programs people can register for. It accomplishes the bare minimum requirements of a registration software.
Cons
Amilia is not simple to use, not very intuitive for people to use on the front end or the backend. Even after using it for many months (after an Amilia led 4 part training session) it was still a struggle to use, nothing was simple and I always felt like it was my first time using it. It's really store based which is odd for a registration software.
Response from Amilia
We're sorry to hear about your experience with Amilia - it's definitely not the norm and we'd love to discuss some of these pain points further.
While our store may not be traditional for a registration software, the add-to-cart process is standard for all other online transactions and therefore provides a more familiar experience for your clients and participants. Our last end-user CSAT was 98% so we're confident in our approach to modernizing activity registration.
Someone from our Customer Experience team will reach out shortly to sort out the issues you've shared.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent customer service
Reviewed on 2020/04/06
It's been wonderful. I'm huge on personal service and they have the best help.
It's been wonderful. I'm huge on personal service and they have the best help.
Pros
The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future.
Cons
It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia.
Alternatives Considered
iClassProReasons for Choosing SmartRec
Was told amilia had all the iclass had and more. More options.Switched From
iClassProReasons for Switching to SmartRec
Options.- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bally Sports Review
Reviewed on 2020/04/09
Overall, I have been happy with using Amilia for my registration system. I really like the...
Overall, I have been happy with using Amilia for my registration system. I really like the majority of the customer service people that have assisted me.
Pros
I like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps.
Cons
Some of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements.
Alternatives Considered
ACTIVENetReasons for Switching to SmartRec
Cost and smaller size/better customer service.SmartRec FAQs
Below are some frequently asked questions for SmartRec.Q. What type of pricing plans does SmartRec offer?
SmartRec offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Amilia directly for more pricing details.
Q. Who are the typical users of SmartRec?
SmartRec has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SmartRec support?
SmartRec supports the following languages:
English, French
Q. Does SmartRec support mobile devices?
SmartRec supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SmartRec integrate with?
SmartRec integrates with the following applications:
Google Analytics 360
Q. What level of support does SmartRec offer?
SmartRec offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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