Salesforce B2C Commerce

eCommerce sites and marketing campaigns management software

About Salesforce B2C Commerce

Salesforce B2C Commerce helps businesses design, launch, and manage eCommerce websites to handle orders, pricing, product catalogs, account hierarchies, payments, and more. It allows service agents to access storefronts and customers’ order history in real-time, and process over-the-phone orders and check-outs.

Salesforce B2C Commerce lets managers perform A/B testing based on promotion channels, location, and consumer behavior to create and run custom marketing campaigns. It offers a host of features such as mobile access, social media linking, customer segmentation, search optimization, multilingual translation, multi-currency conversion, and more. The platform allows organizations to personalize sites for specific regions based on customs, currencies, and languages and sort products by country, state or city to provide a localized shopping experience. Users can also manage products and pricing across multiple sites and publish content for brands, geographies, and devices via a centralized portal.

Salesforce B2C Commerce includes AI technology, which assists marketers with analyzing customers’ purchasing behavior and shopping basket to provide a personalized experience through product recommendations, predictive sorting, and search suggestions. It supports integration with various third-party applications including Adyen, AiBUY, Akeneo, Bolt, Cloudinary, and more.

Devices

Business size

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Images

Salesforce B2C Commerce AI-enabled search suggestions
Salesforce B2C Commerce customer basket analysis
Salesforce B2C Commerce product catalog
Salesforce B2C Commerce shopping cart
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Salesforce B2C Commerce video
Salesforce B2C Commerce screenshot: Salesforce B2C Commerce AI-enabled search suggestions Salesforce B2C Commerce screenshot: Salesforce B2C Commerce customer basket analysis Salesforce B2C Commerce screenshot: Salesforce B2C Commerce product catalog Salesforce B2C Commerce screenshot: Salesforce B2C Commerce shopping cart

Features

Total features of Salesforce B2C Commerce: 82

  • A/B Testing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Backorder Management
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Cataloging/Categorization
  • Channel Management
  • Commission Management
  • Contact Database
  • Cost Tracking
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Data Security
  • Data Synchronization
  • Demographic Data
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Forecasting
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Kitting
  • Loyalty Program
  • Manufacturing Inventory Management
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Price / Margin Management
  • Product Catalog
  • Product Data Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Recurring Orders
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Social Advertising
  • Social Commerce
  • Social Media Integration
  • Social Promotion
  • Special Order Management
  • Supplier Management
  • Templates
  • Third Party Integrations
  • Trend Analysis
  • Vendor Managed Inventory
  • Warehouse Management
  • Website Integration
  • Website Management
  • eCommerce Management

Alternatives

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Odoo

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#2 Alternative to Salesforce B2C Commerce
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Cin7

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#3 Alternative to Salesforce B2C Commerce
Cin7 makes complex retail and wholesale simple, with all-in-one Inventory Management, POS, Direct EDI Integration and...

SalesWarp

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#4 Alternative to Salesforce B2C Commerce
Our cloud-based software seamlessly syncs all sales channels & optimizes fulfillment operations so that retailers can...

Reviews

Overall rating

4 /5
(2)
Value for Money
3,5/5
Features
4/5
Ease of Use
4/5
Customer Support
5/5

Already have Salesforce B2C Commerce?

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Showing 5 reviews of 2
Christian C.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Recently Migrated From Magento To SFCC

Reviewed on 2019/12/10

Great onboarding experience and great customer support. They really want to help your business...

Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Pros

I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Cons

There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 10 000+ Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

good catalog system

Reviewed on 2020/10/11

the overall experience is good, maybe it miss some functionality to integrate with external...

the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Pros

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Cons

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

Salesforce B2C Commerce FAQs

Below are some frequently asked questions for Salesforce B2C Commerce.

Salesforce B2C Commerce offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Salesforce B2C Commerce offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans.

We do not have any information about Salesforce B2C Commerce features

Salesforce B2C Commerce has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Salesforce B2C Commerce supports

Salesforce B2C Commerce supports the following devices:

Salesforce B2C Commerce integrates with the following applications:

Adyen, Akeneo PIM, Annex Cloud, Antavo, Aspire, Avalara, BOLT, Bazaarvoice, BlueSnap, Bolt, Braintree, Cloudinary, CoreMedia CMS, Dalenys, Discover Childcare, Dynamic Yield, Flow, Kibo, Klaviyo, Kount, Lionbridge, Namogoo, Nosto, OrderDynamics, PayPal, Pixlee, PowerReviews, Productsup, Riskified, SheerID, ShipStation, Signifyd, Stripe, Styla.com, Talkable, TaxJar, Tulip, Vertex, Worldpay, Yotpo, inRiver PIM

Salesforce B2C Commerce offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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