--- description: Learn how Salesforce Commerce Cloud can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Commerce Cloud Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [B2B eCommerce Software](/directory/2627/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/133739/salesforce-b2c-commerce) # Salesforce Commerce Cloud Canonical: https://www.getapp.za.com/software/133739/salesforce-b2c-commerce Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/133739/salesforce-b2c-commerce?page=2) > Salesforce Commerce Cloud helps businesses design, launch and manage eCommerce websites to handle orders, pricing, product catalogs, account hierarchies, payments, and more. It allows service agents to access storefronts and order history in real-time to process over-the-phone orders and check-outs. > > Verdict: Rated **4.6/5** by 97 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Salesforce Commerce Cloud Scale commerce with confidence on the most complete platform, powered by Einstein 1, an AI CRM and trusted platform for the customer data. Natively connect commerce experiences to various sales, service, and marketing apps, and activate data from any source with ease. From fast storefront setup to boosting sales, enhance the eCommerce journey across every customer touchpoint. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 97 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Salesforce Commerce Cloud offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and 1 more ## Features - API - Accounting Integration - Activity Dashboard - Alerts/Notifications - Backorder Management - CRM - Campaign Management - Catalog Management - Channel Management - Contact Database - Cost Tracking - Credit Card Processing - Customer Accounts - Customer Database - Customer History - Customer Management - Customer Segmentation - Data Security - Data Synchronization - Delivery Management ## Integrations (100 total) - AddressTools - Adyen - Akeneo Product Cloud - Annex Cloud Loyalty Experience Platform - Antavo - AppOmni - Artifi - Aspire - Astonous Ship - Avalara - BILDIT - Bazaarvoice - Blackthorn Payments - Blue Canvas - BlueSnap ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [B2B eCommerce Software](https://www.getapp.za.com/directory/2627/b2b-ecommerce-platform/software) ## Related Categories - [B2B eCommerce Software](https://www.getapp.za.com/directory/2627/b2b-ecommerce-platform/software) - [Order Management Software](https://www.getapp.za.com/directory/594/order-management/software) - [eCommerce Software](https://www.getapp.za.com/directory/744/ecommerce/software) - [Multi-Channel eCommerce Software](https://www.getapp.za.com/directory/1065/multi-channel-ecommerce/software) - [Inventory Management Software](https://www.getapp.za.com/directory/324/inventory-management/software) ## Alternatives 1. [Shopify](https://www.getapp.za.com/software/8275/shopify) — 4.5/5 (6667 reviews) 2. [WooCommerce](https://www.getapp.za.com/software/101759/woocommerce) — 4.5/5 (1040 reviews) 3. [Wix](https://www.getapp.za.com/software/90955/wix) — 4.4/5 (10606 reviews) 4. [NetSuite](https://www.getapp.za.com/software/9137/netsuite) — 4.2/5 (2003 reviews) 5. [Odoo](https://www.getapp.za.com/software/102445/odoo) — 4.2/5 (1294 reviews) ## Reviews ### "Great software but complicated to handle" — 5.0/5 > **Leticia** | *24 October 2021* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster. > > **Cons**: Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports. > > It serves to give you all the company's numbers and it is possible to integrate them all into a single system, however, as there are several layers of software, you can't manage without an internally prepared team to provide you with the support that you need. ----- ### "Transforming Retail with Salesforce Commerce Cloud" — 5.0/5 > **Verified Reviewer** | *19 January 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: What i enjoy the most about the Salesforce Commerce Cloud would be that they have such a great reputation at bringing together online and offline customer experiences. I also really love the powerful AI integration they have which personalizes the recommendations for products and the search results are based on each individuals shopping behavior. To me the improved my shopping experience as a whole. I like how the platform provides detailed insights into shoppers behavior, sales trends, inventory, and everything else. Whether you’re growing fast or even dealing with seasonal downfalls Salesforce Commerce Cloud scales with ease. You never have to worry about server management or any downtime during any high- traffic events. It grows alongside your business needs. > > **Cons**: While Salesforce Commerce Cloud is a very powerful tool, it may be overwhelming for smaller businesses such as myself or for those just starting out. If I wasn't very computer savvy I'd probably experience more hiccups than what I have. The setup process can be bit complex, and the platform’s extensive features set can require time and expertise to fully gain some understanding in. Another con that I personally saw is the cost. To me it's definitely a bit on the pricier side, for small to medium sized businesses for sure. Although the platform is highly customizable, some businesses with specific needs may find it a bit difficult to get the platform exactly to what they require with any assistance from the creator of the program. > > Salesforce Commerce Cloud is a top dog solution for businesses looking to elevate their eCommerce strategy. The platform’s strength lies within its ability to provide a personalized shopping experience across all channels while seamlessly bringing together other Salesforce products. In my opinion it’s best for medium to large businesses whom have the resources to fully utilize its capabilities. Despite the higher price point and potential learning curve, Salesforce Commerce Cloud offers a level of flexibility and scalability that sets it apart from other platforms in the market. Salesforce Commerce Cloud has definitely set a new standard for eCommerce platforms, offering a scalable solution designed to help businesses deliver personalized shopping experiences across all channels. ----- ### "Salesforce Review" — 3.0/5 > **Sahil** | *26 January 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Its access to API and custom object creation is the main plus point my org is using it and I am finding it useful > > **Cons**: Too many, like too many apps to keep up with, which makes it more confusing and less user-friendly ----- ### "Salesforce Commerce Cloud: Powerful but Costly" — 5.0/5 > **Arturo** | *03 March 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I like the most Salesforce Commerce Cloud for its scalability, AI personalization, and seamless integration with other Salesforce products. > > **Cons**: High cost, complex setup, and customization limitations > > Powerful but costly and complex to customize ----- ### "Your go to online buisness software" — 5.0/5 > **Tiffany** | *01 March 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I love that its your go to for all your online buisness needs from selling your things to services. You can personalize it to your liking/needs, it has AI to help you with promoting etc, and keeps track of all your sales, orders and accounts. So it most definitely your guru for all online commerce stuff > > **Cons**: There is nothing i can say thats bad about saleforce my experience has been awesome > > My overall experience has been nothing but positive and keeps getting better\!\!\! ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/133739/salesforce-b2c-commerce?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/133739/salesforce-b2c-commerce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data