ConnectWise Command

Remote monitoring and management solution for MSPs

About ConnectWise Command

ConnectWise Command is a remote monitoring and management (RMM) solution designed to help managed service providers (MSPs) manage any customer's IT infrastructure. ConnectWise Command's Remote Monitoring and Management (RMM) solution provides proactive tools and NOC services regardless of device environment. ConnectWise Command provides RMM for servers, desktops, networks, and mobile.

For servers, ConnectWise Command is able to monitor and manage the health of client servers whilst also using automated alerts to notify MSPs of any potential problems. Service professionals can also handle network issues relating to device proliferation by automating key functions and gaining an overview of all devices with network management. From a single screen, ConnectWise Command allows professionals to manage and secure corporate and personal devices with end-to-end security and compliance management. ConnectWise Command also provides powerful automation and real-time reporting with a proprietary alerting engine, smart reporting, and 24/7 NOC services delivered from ConnectWise Command's Tier 1-3 NOC Team.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

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ConnectWise Command screenshot: ConnectWise Command screenshot: ConnectWise Command screenshot: ConnectWise Command screenshot: ConnectWise Command screenshot:

Features

Total features of ConnectWise Command: 16

  • Alerts / Escalation
  • Capacity Management
  • Change Management
  • Compliance Management
  • Configuration Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Maintenance Scheduling
  • Monitoring
  • Patch Management
  • Real Time Notifications
  • Remote Access
  • Remote Monitoring
  • Self Service Portal
  • Workflow Management

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Reviews

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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James D.
Overall rating
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best RMM Tool for the Next Gen MSPs

Reviewed on 2017/10/06

On-boarding client machines has never been so quick and painless. I tried just about every RMM...

On-boarding client machines has never been so quick and painless. I tried just about every RMM platform out there and I always found myself spending hours re-configuring or reinstalling something. It doesn't cost anything to try Continuum RMM so I definitely recommend giving them a chance.

Pros

I consider my company to be among the next generation of managed service providers in the IT industry. Continuum helps me provide services to larger clients that I wouldn't normally be able to take on. With their Network Operations Center staff my company can reliably manage our clients servers. Using Continuum's Helpdesk I can focus on high-margin work and most importantly spending time with the client. My clients absolutely love the ability to easily access their office computers in a secure manner.

Cons

I have to use another platform in order to provide quick support to users that aren't yet clients. Other than that there really aren't any other issues with this awesome RMM tool.

ConnectWise Command FAQs

Below are some frequently asked questions for ConnectWise Command.

ConnectWise Command offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Please contact ConnectWise for pricing details

ConnectWise Command offers the following features:

  • Capacity Management
  • Change Management
  • Compliance Management
  • Dashboard
  • Deployment Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Maintenance Scheduling
  • Mobile Access
  • Patch Management
  • Real Time Notifications
  • Remote Access
  • Self Service Portal

ConnectWise Command has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

ConnectWise Command supports the following languages:

English

We do not have any information about what devices ConnectWise Command supports

ConnectWise Command integrates with the following applications:

Autotask, Auvik, ConnectWise Manage, IBM MaaS360, Webroot

ConnectWise Command offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for ConnectWise Command.