DispatchTrack

Route planning and field service management software

4,5 /5 (9 reviews) Write a Review!

DispatchTrack Overview

What is DispatchTrack?

DispatchTrack is a route planning and field service management software that helps businesses manage dispatch operations, logistics, customer communications, order-tracking, billing, and appointment booking on a centralized platform. Using the Visibility Manager, organizations can view the history or real-time delivery status of orders and notify clients about estimated time of arrival (ETA).

DispatchTrack allows businesses to schedule dispatch stops on a map, sort customers into multiple tiers based on priority, and design templates to plan delivery routes according to order volume. Users can communicate with customers via emails, calls, or texts and automatically send notifications to confirm delivery timings. It lets administrators track drivers' behaviors and habits such as speeding, harsh braking, or cornering and idling and utilize the dashboard to access field personnel's GPS locations, order statuses, and other critical information. Managers can also collect reviews from customers through surveys and post them across various social media platforms to enhance brand value.

Using DispatchTrack's Billing Manager, organizations can configure approval workflows, import data in CSV format, and set up billing rules to calculate costs based on parameters such as service type, distance traveled, and delivery time.

DispatchTrack Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Contact DispatcTrack directly for pricing information.


DispatchTrack Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

DispatchTrack delivery details
DispatchTrack orders
DispatchTrack routing console
DispatchTrack video DispatchTrack screenshot: DispatchTrack delivery details DispatchTrack screenshot: DispatchTrack orders DispatchTrack screenshot: DispatchTrack routing console

DispatchTrack Reviews

DispatchTrack Reviews

Overall rating
4,5
/
5
Excellent
6

Very good
2

Average
1

Poor
0

Terrible
0

Value for Money
4,8
Features
4,4
Ease of Use
4,3
Customer Support
4,3
89% recommended this app
Andre L.

Stay on-time with this software

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas


Ron D.

5 Years using Dispatch Track

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.


David V.

Best dispatching for final mile delivery, does have room for improveme


Susan E.

Saves resources and aids with accountability.

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.


Chris D.

Best decision on software we have made in a long time

Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.


Andre L.
Industry: Consumer Electronics
Company size: 10 000+ Employees

Stay on-time with this software

Used Other for 1-5 months
Reviewed on 2019/07/21
Review Source: Capterra

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Pros

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Cons

I haven't run into problematic issues while implementing or using this software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ron D.
Industry: Furniture
Company size: 201-500 Employees

5 Years using Dispatch Track

Used Daily for 2+ years
Reviewed on 2017/10/18
Review Source: SoftwareAdvice

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Pros

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Cons

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

David V.
Industry: Logistics & Supply Chain

Best dispatching for final mile delivery, does have room for improveme

Reviewed on 2016/03/23
Review Source: SoftwareAdvice

Pros

The ability to route and call customers makes for easy scheduling.

Cons

sometimes it hard to a clear picture on when improvements will be made.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Susan E.
Industry: Furniture
Company size: 11-50 Employees

Saves resources and aids with accountability.

Used Daily for 2+ years
Reviewed on 2020/02/21
Review Source: Capterra

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Pros

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Cons

Some initial bugs with the ipad interface. Works best on non-apple products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chris D.
Industry: Furniture
Company size: 201-500 Employees

Best decision on software we have made in a long time

Used Daily for 2+ years
Reviewed on 2018/02/16
Review Source: SoftwareAdvice

Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.

Pros

Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.

Cons

Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 9 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

DispatchTrack Pricing

DispatchTrack Pricing

Starting from
N/A
Free Trial
Value for money

Contact DispatcTrack directly for pricing information.

Contact DispatcTrack directly for pricing information.

Value for Money
4,8/5
Based on 9 user ratings
Compare value for money rating with alternatives
Compare with alternatives

DispatchTrack Features

DispatchTrack Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Delivery Tracking
Dispatch Management
GPS
Location Tracking
Order Management
Order Tracking
Real Time Data
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Route Management
Route Optimization
Shipping Management
Status Tracking
Third Party Integration
Transportation Management
Features
4,4/5
Based on 9 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for DispatchTrack

Additional information for DispatchTrack

Key features of DispatchTrack

  • Billing & Invoicing
  • Contact Database
  • Customer Database
  • Dispatch Management
  • Mobile Access
  • Order Management
  • Order Tracking
  • Performance Metrics
  • QuickBooks Integration
  • Route Optimization
  • Routing
  • Scheduling
  • Surveys & Feedback
  • Territory Management
  • Work Order Management

DispatchTrack FAQs

DispatchTrack FAQs

Below are some frequently asked questions for DispatchTrack.

Q. What type of pricing plans does DispatchTrack offer?

DispatchTrack offers the following pricing plans:

Free Trial: Available

Contact DispatcTrack directly for pricing information.

Q. What are the main features of DispatchTrack?

DispatchTrack offers the following features:

  • Billing & Invoicing
  • Contact Database
  • Customer Database
  • Dispatch Management
  • Mobile Access
  • Order Management
  • Order Tracking
  • Performance Metrics
  • QuickBooks Integration
  • Route Optimization
  • Routing
  • Scheduling
  • Surveys & Feedback
  • Territory Management
  • Work Order Management

Q. Who are the typical users of DispatchTrack?

DispatchTrack has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does DispatchTrack support?

DispatchTrack supports the following languages:

English

Q. What type of pricing plans does DispatchTrack offer?

We do not have any information about what DispatchTrack pricing plans

Q. Does DispatchTrack support mobile devices?

DispatchTrack supports the following devices:

Android, iPhone, iPad

Q. What other apps does DispatchTrack integrate with?

DispatchTrack integrates with the following applications:

NetSuite

Q. What level of support does DispatchTrack offer?

DispatchTrack offers the following support options:

Phone Support, Online Support