DispatchTrack

Route planning and field service management software

About DispatchTrack

DispatchTrack is a route planning and field service management software that helps businesses manage dispatch operations, logistics, customer communications, order-tracking, billing, and appointment booking on a centralized platform. Using the Visibility Manager, organizations can view the history or real-time delivery status of orders and notify clients about estimated time of arrival (ETA).

DispatchTrack allows businesses to schedule dispatch stops on a map, sort customers into multiple tiers based on priority, and design templates to plan delivery routes according to order volume. Users can communicate with customers via emails, calls, or texts and automatically send notifications to confirm delivery timings. It lets administrators track drivers' behaviors and habits such as speeding, harsh braking, or cornering and idling and utilize the dashboard to access field personnel's GPS locations, order statuses, and other critical information. Managers can also collect reviews from customers through surveys and post them across various social media platforms to enhance brand value.

Using DispatchTrack's Billing Manager, organizations can configure approval workflows, import data in CSV format, and set up billing rules to calculate costs based on parameters such as service type, distance traveled, and delivery time.

Devices

Business size

S M L

Images

DispatchTrack delivery details
DispatchTrack orders
DispatchTrack routing console
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DispatchTrack video
DispatchTrack screenshot: DispatchTrack delivery details DispatchTrack screenshot: DispatchTrack orders DispatchTrack screenshot: DispatchTrack routing console

Features

Total features of DispatchTrack: 52

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Behavior Tracking
  • Billing & Invoicing
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer Management
  • Customer Portal
  • Customizable Templates
  • Delivery Tracking
  • Dispatch Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Signature
  • Feedback Management
  • For Courier Services
  • For Freight
  • For Restaurants
  • Fuel Management
  • Fuel Tracking
  • GPS
  • Historical Reporting
  • Live Chat
  • Live Driver Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile Signature Capture
  • Online Time Clock
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Collection in the Field
  • Performance Metrics
  • QuickBooks Integration
  • Ratings / Reviews
  • Real Time Notifications
  • Reporting & Statistics
  • Route Management
  • Route Optimization
  • Routing
  • Scheduling
  • Service History
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Territory Management
  • Two-Way Communication
  • Work Order Management

Alternatives

Dispatch Science

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#1 Alternative to DispatchTrack
Dispatch Science is a disruptive Delivery Management System for shippers, transporters, and couriers. Dispatch Science...

Track-POD

4,6
#2 Alternative to DispatchTrack
Track-POD is a cloud-based fleet solution for route optimization that utilizes Artificial Intelligence technology, GPS...

eLogii

4,9
#3 Alternative to DispatchTrack
eLogii is the leading cloud-based delivery management software solution for route planning and optimisation.

Route4Me

4,4
#4 Alternative to DispatchTrack
Route4Me is a route planning software which enables small businesses & enterprises to create, manage & share optimized...

Reviews

Overall rating

4,5 /5
(9)
Value for Money
4,8/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,3/5

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Showing 5 reviews of 9
Andre L.
Overall rating
  • Industry: Consumer Electronics
  • Company size: 10 000+ Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Stay on-time with this software

Reviewed on 2019/07/21

Saving customers time by staying on track and delivering updates along the way. Saving businesses...

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Pros

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Cons

I haven't run into problematic issues while implementing or using this software

Ron D.
Overall rating
  • Industry: Furniture
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

5 Years using Dispatch Track

Reviewed on 2017/10/18

This is the best tool out there to integrate your systems into for optimal distribution management....

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Pros

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Cons

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

David V.
Overall rating
  • Industry: Logistics & Supply Chain
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best dispatching for final mile delivery, does have room for improveme

Reviewed on 2016/03/23

Pros

The ability to route and call customers makes for easy scheduling.

Cons

sometimes it hard to a clear picture on when improvements will be made.

Susan E.
Overall rating
  • Industry: Furniture
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saves resources and aids with accountability.

Reviewed on 2020/02/21

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We...

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Pros

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Cons

Some initial bugs with the ipad interface. Works best on non-apple products.

Chris D.
Overall rating
  • Industry: Furniture
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best decision on software we have made in a long time

Reviewed on 2018/02/16

Great product and solution for our furniture delivery and service process. Would highly recommend...

Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.

Pros

Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.

Cons

Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.

Showing 5 reviews of 9 Read all reviews

DispatchTrack FAQs

Below are some frequently asked questions for DispatchTrack.

DispatchTrack offers the following pricing plans:

  • Starting from:
  • Free Trial: Available

Contact DispatchTrack directly for pricing information.

We do not have any information about DispatchTrack features

DispatchTrack has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages DispatchTrack supports

DispatchTrack supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

DispatchTrack integrates with the following applications:

NetSuite

DispatchTrack offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

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