EV Self Help

Knowledge management and employee self-service platform

About EV Self Help

EV Self Help is a knowledge management software designed to help healthcare, insurance, manufacturing, and other sectors capture and deliver guided knowledge experiences among employees and customers to resolve issues through self-help. It enables administrators to create custom IT self-service portals using built-in templates and a drag-and-drop interface.

Employees can use the platform to view and access documents, videos, and images to resolve issues and quickly request for customer services. Organizations can deploy chatbots and virtual agents, which help automatically respond to customer queries using contextualized answers, multimedia-based knowledge flows, and natural language processing (NLP) engine. EV Self Help offers an analytics tool, which enables stakeholders to measure the accuracy of knowledge base by analyzing usage statistics and end-user feedback.

EV Self Help allows administrators to manage workflows by automatically creating tickets, cases, and requests in IT service management (ITSM) or customer relationship management (CRM) platforms and tracking task statuses. It also offers a REST API, which lets businesses integrate the system with several third-party platforms such as Microsoft Teams, Salesforce, Oracle Marketing Cloud, Qlik Sense, and more.

Devices

Business size

S M L

Images

EV Self Help decision tree
EV Self Help summary report
EV Self Help knowledge base
EV Self Help virtual assistant
View 5 more
EV Self Help video
EV Self Help screenshot: EV Self Help decision tree EV Self Help screenshot: EV Self Help summary report EV Self Help screenshot: EV Self Help knowledge base EV Self Help screenshot: EV Self Help virtual assistant

Features

Total features of EV Self Help: 29

  • API
  • Access Controls/Permissions
  • Appointment Scheduling
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting / Notes
  • Content Management
  • Customizable Templates
  • Decision Support Software
  • Document Automation
  • Document Storage
  • Drag & Drop
  • Employee Self Service
  • Feedback Management
  • Full Text Search
  • Image Library
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Real Time Analytics
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Status Tracking
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Management

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Bitrix24

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Zoho Desk

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EV Self Help FAQs

Below are some frequently asked questions for EV Self Help.

EV Self Help offers the following pricing plans:

  • Starting from:
  • Free Trial: Available

Please contact EasyVista directly for pricing information.

We do not have any information about EV Self Help features

EV Self Help has the following typical customers:

201-500, 501-1 000, 1 001+

We do not have any information about what languages EV Self Help supports

EV Self Help supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

EV Self Help integrates with the following applications:

Microsoft Teams, Oracle Service, Qlik Sense, Salesforce Platform

EV Self Help offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

Related categories

See all software categories found for EV Self Help.