AuditShipment

Shipment tracking and invoice auditing tool for retailers

About AuditShipment

AuditShipment is a cloud-based shipping invoice auditing tool, which helps eCommerce businesses and retailers examine invoices received from carrier service providers to mitigate expenses incurred from incorrect surcharges, duplicate billing, delay, and dimensional weight pricing errors. Features include notifications, predictive analytics, shipment tracking, and rate management.

The AI-enabled application lets businesses track packages across various delivery services, assess their performance based on late deliveries, lost, or damaged orders, and automatically recover refunds to accounts before the expiration dates. Using the analytics module, supervisors can view overall shipping profiles and gain insights into delayed shipments along with duration and reason for service failure. AuditShipment also enables operators to predict delivery issues, revise delivery time, and enhance customer engagement by sending notification about current order status or tracking details.

It integrates with various third-party platforms such as FedEx, UPS, DHL eCommerce, myHermes, Easy Mail, ShippingChimp, HubSpot, Zoho Desk, Lightspeed POS, QuickBooks, Xero, and more. Businesses can also embed a real-time tracking widget into existing websites, helping buyers to view purchase history and order status.

Devices

Business size

S M L

Images

AuditShipment auditing
AuditShipment invoice audit summary
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AuditShipment video
AuditShipment screenshot: AuditShipment auditing AuditShipment screenshot: AuditShipment invoice audit summary

Features

Total features of AuditShipment: 41

  • API
  • Alerts/Notifications
  • Audit Management
  • Auditing & Claim Filing Services
  • Automated Claim Filing
  • Carrier Invoice Auditing
  • Cost Analysis
  • Cost Recovery
  • Cost Tracking
  • Data Import/Export
  • Delivery Estimate
  • Delivery Record
  • Delivery Tracking
  • Exceptions Management
  • For eCommerce
  • Forecasting
  • Historical Reporting
  • Inspection Management
  • Invoice Management
  • Issue Tracking
  • Multi-Location
  • Order Processing
  • Order Tracking
  • Package Analytics
  • Package Tracking
  • Performance Metrics
  • Predictive Analytics
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real-time Updates
  • Refund Opportunity Identification
  • Reporting & Statistics
  • Reporting/Analytics
  • Shipment Tracking
  • Shipping Cost Tracking
  • Shipping Management
  • Shipping Optimization
  • Status Tracking
  • Third Party Integrations
  • Website Integration
  • Widgets

Alternatives

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CargoWise

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Fretron

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Reviews

Overall rating

4,5 /5
(11)
Value for Money
4,4/5
Features
4,5/5
Ease of Use
4,3/5
Customer Support
4,5/5

Already have AuditShipment?

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Showing 5 reviews of 11
Candice R.
Overall rating
  • Industry: Sporting Goods
  • Company size: 2-10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Concept!

Reviewed on 2019/06/08

We ship a lot everyday so to have a service that does the hard work for us is amazing. Dealing with...

We ship a lot everyday so to have a service that does the hard work for us is amazing. Dealing with shipping company’s customer service can be tiring and a waste of time. AuditShipment is a huge timesaver!

Pros

I loved the ease of using the software. The dashboard was very appealing in its layout and easy to understand.

Cons

Not really anything negative to say! Very happy overall.

Response from AuditShipment

Thanks a million Candice!

Andrea M.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Seems too good to be true but it's not!

Reviewed on 2019/06/07

Overall the service really does seem too good to be true. This is one of those rare times in life...

Overall the service really does seem too good to be true. This is one of those rare times in life where You actually get what is promised. I would highly recommend giving it a try!

Pros

Once the program has been set up and is integrated with your shipping partner accounts, you can just site back and watch the refunds roll in. It's a 'set it and forget it' kind of system that can save you a lot of money with no effort. Customs service is excellent, someone usually gets back to inquiries immediately or within a few hours.

Cons

The trickiest part of the set up process for us was verifying that we were actually getting the money back that AuditShipment said we were. Since AuditShipment puts their email address in to receive refund confirmation emails from the courier, the only way to verify is to cross reference individual refunds on our credit card statement or Canada Post invoices. This is as much a problem with the way Canada Post does billing as it is with the AuditShipment system, however. My suggestion for AuditShipment would be to offer users the option to opt into being CC'd on refund confirmations from couriers. That being said, once we had figured the system out, we didn't see any discrepancies in what we were being charged for vs. what we were actually getting.

Response from AuditShipment

Thanks for your valuable suggestion Andrea. We will be working on the feedback that you shared with us and see through to completion ASAP.

Kris H.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

NO COMMUNICATION, CAN"T CANCEL FREE TRIAL

Reviewed on 2021/03/29

I want out and nobody with cancel or communicate with me

I want out and nobody with cancel or communicate with me

Pros

Nothing, haven't used it at all. Thought it was a free trial but have been charged monthly since day 1.

Cons

I have tried canceling and can't find a way on their website. I have emailed multiple times with no response. Brutal service!

Sonu T.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Expensive commission on refunds.

Reviewed on 2019/06/07

Pros

Hand free. Fully automated software. You don't have to do anything.

Cons

On the website it clearly states that you save 5% on an annual contract. I had to fight tooth and nail for them to honour their own offer. In the end the said they will reimburse me the 5% after one year. One year has not past so we will see if they keep their commitment.

Response from AuditShipment

Thanks for your honest feedback. The annualised contracts ( 5% discount) are based on customer's shipping volume. There has to be a significant shipping volume for your business to be eligible for the discounted rate.

Even so, since we value your relationship with businesses such as your we promised to award the 5% discount. We assure you that we will stand by our commitment.

We would also take your valuable suggestion and improve customer experience in the future.

Vincent P.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2019/06/07

Pros

Automatically tracks late shipments from Canada Post so we can get shipping refunds.

Cons

Commission is high, but from my understanding it is hight for all softwares doing this job.

Response from AuditShipment

Thanks for your honest feedback. As mentioned in your review, we are the only service provider who is able to provide exhaustive audit service at the most competitive price in Canada.

Showing 5 reviews of 11 Read all reviews

AuditShipment FAQs

Below are some frequently asked questions for AuditShipment.

AuditShipment offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Available

AuditShipment offers a 7-day free trial for new users, after which the software is available across 2 pricing tiers. Pricing details are outlined below. Basic: $0 for up to 50 shipments/month Standard: 30% of refunds

We do not have any information about AuditShipment features

AuditShipment has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages AuditShipment supports

AuditShipment supports the following devices:

AuditShipment integrates with the following applications:

3dcart, AWeber, ActiveCampaign, AdRoll, Airtable, Bigcommerce, CS-Cart, Campaign Monitor, EZOfficeInventory, Easyship, Ecwid, FedEx Ship Manager, FreshBooks, Freshservice, Gmail, Google Sheets, HappyFox Help Desk, HubSpot CRM, Intercom, JIRA Service Management, Lightspeed Retail, Magento Commerce, Mailchimp, Microsoft Excel, Miva, Mojo Help Desk, Orderhive, PrestaShop, Primaseller, QuickBooks Commerce, QuickBooks Online Advanced, Sellbrite, ShipBob, ShipStation, ShippingEasy, Shippo, Shipwire, Shopify, Shopify Plus, Simvoly, Slack, Smartsheet, Stamps.com, Stitch Labs, Trello, UPS Ready, Vision Helpdesk, Volusion, Weebly, Wix, WooCommerce, Xero, Zendesk, Zoho Desk, ecomdash

AuditShipment offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

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