Utility Cloud

Operations management software for utility associations

About Utility Cloud

Utility Cloud is an operations management software designed to help organizations handling utilities, such as industrial wastewater, sewers, or natural gas, control distributed field assets and schedule inspections and maintenance activities. Features include compliance management, custom alerts, prioritization, asset mapping, and reporting.

The application enables supervisors to monitor workers, machines, or sensors in real-time and identify risks to avoid any downtime or failure. It lets technicians detect anomalies in non-revenue water through meter and tank data, and prevent leakage by dispatching corrective and preventive maintenance work orders. Organizations can use Utility Cloud to create data logs for valves or hydrants, and prepare an entire flushing program through GIS modeling. Municipalities can collect inspection reports via text or email from food service establishments (FSEs), manage FOG (fats, oils & grease) data, and organize reinspection for ongoing compliance processes.

Utility Cloud offers integration with multiple third-party platforms, such as ESRI, Google Maps, Microsoft Excel, Muni-Link Billing Software, Tableau, GE Digital Proficy iFIX, and more. Administrators can conduct gas leaks and corrosion control surveys, store historical survey data, and automatically trigger investigations for any gas leakage or pending repair. It also offers an integrated vegetation management program (IVM), which helps operators track risky trees or bushes for power lines or pipelines, determine any trimming requirement, assign work to crew members, and follow-up on the job progress.

Devices

Business size

S M L

Images

Utility Cloud asset visualize
Utility Cloud fire hydrant maintenance programs
Utility Cloud creating sampling routes
View 4 more
Utility Cloud video
Utility Cloud screenshot: Utility Cloud asset visualize Utility Cloud screenshot: Utility Cloud fire hydrant maintenance programs Utility Cloud screenshot: Utility Cloud creating sampling routes

Features

Total features of Utility Cloud: 93

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CMMS
  • Calendar Management
  • Calibration Management
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Capture and Transfer
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electricity
  • Electronic Signature
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Facility Scheduling
  • Fixed Asset Management
  • GPS
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Processing
  • Job Management
  • Key & Lock Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Natural Gas
  • Parts Management
  • Plant Management
  • Predictive Analytics
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Progress Tracking
  • Project Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Assessment
  • Route Management
  • Scheduling
  • Service Call Management
  • Service History
  • Spend Analysis
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Trash
  • Vendor Management
  • Warranty Tracking
  • Water
  • Work History
  • Work Order Management
  • Workflow Management
  • Workforce Management

Alternatives

UpKeep

4,7
#1 Alternative to Utility Cloud
UpKeep is a mobile computerized maintenance management software (CMMS) which allows users to manage their team, assign...

The Asset Guardian (TAG)

4,5
#2 Alternative to Utility Cloud
TAG is a powerful CMMS/EAM/APM solution with a proven 15-year track record with thousands of satisfied users worldwide....

QT9 QMS

4,6
#3 Alternative to Utility Cloud
The most adaptable & easy to use quality management software. The QT9 QMS is a highly modular web-based system designed...

Maxpanda CMMS

4,4
#4 Alternative to Utility Cloud
Maxpanda CMMS Software offers tools including integrated asset management, inventory management, and preventative...

Reviews

Overall rating

4,7 /5
(15)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,8/5

Already have Utility Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 15
Kaleb S.
Overall rating
  • Industry: Utilities
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product with wide range of Functionality

Reviewed on 2020/01/07

Our experience with Utility Cloud has been terrific so far. We are working with them to solve...

Our experience with Utility Cloud has been terrific so far. We are working with them to solve numerous business needs, whether it be work history, customer service response times, maintenance scheduling, compliance tracking, filing chain of custody forms, and all the reporting to go along with these items. Their staff is extremely receptive to any potential improvements and constructive criticism that we have brought to their attention. Conversations with them happen regularly to improve the system to tailor it to meet our needs as an organization.

Pros

I like the functionality of the software and the fact that the software is web-based compared to an app. The ability to get so much information about assets that are accessible anytime for the field staff's use saves time and makes their jobs easier. This is particularly important when we put it into the perspective of how we are implementing the software in multiple states and using multiple contracting firms to carry out the work for us. This software is also supported well by individuals that understand the direction that our company is going and trying to help us achieve our goals.

Cons

The biggest issue would be that the users lose some functionality when using the program in offline mode.

Steve G.
Overall rating
  • Industry: Utilities
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Utility Cloud Review

Reviewed on 2020/01/03

Pros

The system is easy to use, and the support team has always been very helpful. We have continued to find new ways to use UC in the operation of our system.
The company as a whole is willing to listen to our thoughts on system enhancements from the operators perspective

Cons

Small glitches can at times pop up, especially after an upgrade release. However their team is very proactive in correcting any issue (if there is one)

Daniel M.
Overall rating
  • Industry: Utilities
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My Review

Reviewed on 2020/02/27

I learned Utility Cloud with a previous employer and that is what got me the move and the job that...

I learned Utility Cloud with a previous employer and that is what got me the move and the job that I currently have working with Utility Cloud so without UC, I wouldn't be where I am today.

Pros

What I like most about the software that it serves a purpose and it organizes all of the companies assets.

Cons

Very slow at times and not very user friendly for people who don't do well with technology at all.

Tim B.
Overall rating
  • Industry: Utilities
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer support great

Reviewed on 2020/01/18

We are much more efficient in our field operations using UC all day every day. Having an online...

We are much more efficient in our field operations using UC all day every day. Having an online history of our work is invaluble to our technicians and the office staff.

Pros

I have worked with [SENSITIVE CONTENT HIDDEN] many times and her knowledge and willingness to go beyond my expectations have been spectacular. She always makes herself available to talk and work out my challenges with new implementations or just reminding me how to do tasks that I have forgotten. Her patience is wonderful and has always gotten the job done for me quickly. We have been using UC for many years now and love the software. Our customers that receive our reporting from UC are blown away with the level of technology in our blue-collar industry. Our small business benefits greatly with the use of UC. Being a small business with a tight budget, it can be tough to make it work with the costs, but [SENSITIVE CONTENT HIDDEN] and his team continues to help make it affordable for us!

Cons

Connectivity is always a challenge as much as we use the system. However, this is not a UC created issue.

Eva R.
Overall rating
  • Industry: Utilities
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Data access

Reviewed on 2020/06/30

Generally, I am very pleased with the product. Sometimes it's slow when searching, but I would...

Generally, I am very pleased with the product. Sometimes it's slow when searching, but I would surmise that happens with any software program.

Pros

Access to our customer data has been so much more efficient than previously when we utilized paper files. The ease with which adjustments can be made to the information is very critical to keeping our client information current. It is also easier to send a downloaded report electronically than having to scan and fax or mail them.

Cons

Not being able to generate a report that I need which contains specific data from the asset is a detriment. It could be me, of course, and the way I am processing the report request. Also, if there is even a minute spelling error or the slightest deviation in an asset when performing a search, possible options do not come up. For example, if searching for an address containing "Seaview" and the asset has a typo such as "Seaveiw" that one doesn't know is there, then nothing will come up in the search even though I know "Seaview" exists as an asset.

Showing 5 reviews of 15 Read all reviews

Utility Cloud FAQs

Below are some frequently asked questions for Utility Cloud.

Utility Cloud offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about Utility Cloud features

Utility Cloud has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Utility Cloud supports

Utility Cloud supports the following devices:

Utility Cloud integrates with the following applications:

Google Maps, Google Sheets, Microsoft Excel, Microsoft Power BI, Tableau

Utility Cloud offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Utility Cloud.