About Fieldcode

Fieldcode is a complete field service management solution designed to help businesses manage seamlessly the complete lifecycle of their field service operations, from ticket creation and dispatching to route sceduling, optimization and progress tracking.

The easy drag-and-drop API connection option allows service orders to be imported from other third-party applications and get synchronized automatically. Through Fieldcode’s interface users have access to the overview of all tickets, keep up to speed with the progress of ongoing tasks, and analyze operational data on KPI-specific level. It allows dispatchers to assign tickets, schedule appointments and optimize routes based on mileage, working hours, or service-level agreement (SLA) compliance. Administrators can track technicians’ live location using GPS technology and notify clients about the estimated time of arrival (ETA) via emails or SMS.

Fieldcode provides a wide range of customization options for a company’s scheduling model, projects workflow stages and forms, as well as special delivery instructions and reporting templates. Highly automated and optimized route planning can be based on preset rules and capacity. Workflows can be adapted to the project specific needs, while customization of the forms ensures process guidance. Order-specific instructions can help service network with the handling of more complex tasks.

Key benefits of Fieldcode

•Transform your field service experience into a cost reducing process through the pioneering on-demand pricing model. Translate your volume of work into actual cost by paying 2€ per event raised and never for a subscription. By detaching costs from license agreements and user limitations you pay only when using the software.
•Access the software easily and start using all features instantly for up to 10 users for free always, without credit card required.
•Areas that normally require developer interaction can now easily be connected without any programming skills through the drag and drop API function.
•Set up your work place in minutes and be ready for the first dispatch instantly through the wizard function that provides step-by-step guidance.
•Reduce manual tasks and efficiently manage your workforce, create appointments, schedule jobs and achieve your KPIs through automated best choice selections and route optimization.
•Configure a customer or product specific workflow and implement automated instructions to easily guide engineers through each intervention.
•Monitor critical tickets in real time with pro-active alerts and keep track of all data points in real time through a single dashboard with drilldown capabilities.
•Compensate the environmental effect of an intervention immediately through the CO2 compensation model.

Devices

Business size

S M L

Markets

United States, United Kingdom, Germany

Supported Languages

English, French, German, Italian, Polish, Russian, Spanish

Images

Workplace
Workplace ticket details
Workplace timeline
Workplace ticket volume overview
Productivity analytics
View 6 more
Fieldcode screenshot: Workplace Fieldcode screenshot: Workplace ticket details Fieldcode screenshot: Workplace timeline Fieldcode screenshot: Workplace ticket volume overview Fieldcode screenshot: Productivity analytics

Features

Total features of Fieldcode: 32

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Assignment Management
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Compliance Management
  • Configurable Workflow
  • Content Filter
  • Customizable Reporting
  • Customizable Templates
  • Dispatch Management
  • Filtered Views
  • Job Management
  • Job Scheduling
  • Monitoring
  • Multi-Location
  • Performance Management
  • Performance Metrics
  • Progress Tracking
  • Reporting & Statistics
  • Route Management
  • Route Optimization
  • Rules-Based Workflow
  • Scheduling
  • Territory Management
  • Work Order Management
  • Workflow Management

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RazorSync

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Reviews

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 1 review
Matthias D.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient Field Service Management

Reviewed on 2020/06/05

The advantages described above have been clear to us and we have been able to increase our...

The advantages described above have been clear to us and we have been able to increase our productivity while also improving customer satisfaction. That combined with their pay per use model makes this solution so attractive to us.

Pros

Actually, there are a few points which made Fieldcode very attractive to us.
At first, it is the ease of how the system could integrate with the various tools of our customers.
This is limiting transition costs as well as the time you need to get service ready.

Secondly and maybe most important, the tool has an overall focus on increasing productivity.
In our view, this is the most important topic in volume field services to be cost-effective.

To be able to monitor and continuously improve a global field service setup, you need to have a good overview of what is going on.
Fieldcode has this ability by providing a true real-time overview of everything happing.
This is valid within the tools itself, but also within the real-time dashboards provided.

Finally, the tool is guiding all our technician's through their daily work, which is a huge difference to most tools we have seen. Normally the technician's are “reporting“ something into the tool, but in this case, the tool is telling what to do next.

On top of that, Fieldcode is CO2 neutralizing every of our interventions, which fits perfectly into our company strategy.

Cons

The software itself is designed to effectively operate field service operations, it will not substitute the need for ticket management software. That would be a great extension of its current capabilities.

Fieldcode FAQs

Below are some frequently asked questions for Fieldcode.

Fieldcode offers the following pricing plans:

  • Free Trial: Available

2€ for each field service event. The 10-user version is always free.

Fieldcode offers the following features:

  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Dispatch Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Performance Metrics
  • Route Optimization
  • Routing
  • Scheduling
  • Territory Management
  • Work Order Management

Fieldcode has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Fieldcode supports the following languages:

English, French, German, Italian, Polish, Russian, Spanish

We do not have any information about what devices Fieldcode supports

We do not have any information about what integrations Fieldcode has

Fieldcode offers the following support options:

Online Support, Knowledge Base, Phone Support

Related categories

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