About Ivy

Ivy is a guest management software designed to help hotels, resorts, and casinos streamline guest communications using an automated concierge system and handle restaurant reservations, spa appointments, promotions, and more. The platform works as a digital assistant that automatically handles customer queries and service requests regarding issues such as late check-outs, wifi access, in-room dining, and on-site amenities.

Ivy enables businesses to manage pre-arrival requests, send room status notifications, assess customer sentiments in real-time, and check-out guests virtually. The solution offers a host of features such as artificial intelligence (AI) enabled conversations, desktop alerts, guest experience management, request routing, and more. It also includes web chat functionality, which allows organizations to communicate with guests and provide assistance during the booking process.

Ivy lets managers gain insight into the guest experience and operations via analytics and manage guest requests from a centralized dashboard. It also supports integration with Amazon Alexa, Google Assistant, and various third-party property management systems (PMS) including Maestro, Opera, HotSOS, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Ivy analytics
Ivy managing guest check-ins
Ivy editing visits
Ivy message settings
Ivy user lists
View 6 more
Ivy screenshot: Ivy analytics Ivy screenshot: Ivy managing guest check-ins Ivy screenshot: Ivy editing visits Ivy screenshot: Ivy message settings Ivy screenshot: Ivy user lists

Features

Total features of Ivy: 21

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Automatic Adjustments
  • Automatic Notifications
  • Booking Management
  • Chat
  • Communication Management
  • Contact Management
  • Customer Accounts
  • Customer Experience Management
  • Desktop Notifications
  • Engagement Analytics
  • Instant Messaging
  • Loyalty Program
  • Multi-Channel Communication
  • Real Time Notifications
  • Reservations Management
  • Sentiment Analysis
  • Third Party Integration

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Reviews

Overall rating

4,3 /5
(3)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,7/5

Already have Ivy?

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Showing 5 reviews of 3
Mayur P.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ivy is wonderful!

Reviewed on 2020/08/08

I've had Ivy for over 3 years and I have seen the difference with guests having a better...

I've had Ivy for over 3 years and I have seen the difference with guests having a better experience, employees not having as many phone calls or in person questions and requests. Definitely deescalates a lot of situations because it is not an in person interaction.

Pros

auto responses makes it so you don't need to do 100% of the work

Cons

None, There were some Cons from a number of years ago, but all good now!

Peter K.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GO IVY..GOMOMENT!

Reviewed on 2020/06/23

EXTREMELY PLEASED AND WILL RECOMMEND TO OTHER HOTELIERS.

EXTREMELY PLEASED AND WILL RECOMMEND TO OTHER HOTELIERS.

Pros

UNDER THE CURRENT LANDSCAPE, IVY AND TOUCHLESS GUEST INTERACTIONS HAVE BECOME AND ESSENTIAL OPERATIONAL PIECE TO THE HOSPITALITY INDUSTRY.

Cons

NOTHING, GREAT! USING IVY TO INTERACT WITH HOTEL GUESTS IS ESSENTIAL.

Response from Go Moment

Thank you, Peter, for your recommendation. We are honored to have our contactless guest engagement platform serve you and your guests in your brand new beautiful Hotel Indigo.

Misty M.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IVY is the best Personal Concierge

Reviewed on 2020/07/22

Ivy is helping to increase my LTR scores and assist with generating incremental revenue in my other...

Ivy is helping to increase my LTR scores and assist with generating incremental revenue in my other outlets on property outlets by giving me the ability to promote with the group messaging feature!

Pros

I like best that my staff can communicate with guest quickly through Ivy and respond to whatever their needs are .

Cons

I have not found a negative yet with IVY

Ivy FAQs

Below are some frequently asked questions for Ivy.

Ivy offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact Go Moment for pricing details.

Ivy offers the following features:

  • Contact Management
  • Loyalty Program

Ivy has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Ivy supports the following languages:

English

We do not have any information about what devices Ivy supports

Ivy integrates with the following applications:

Front, Maestro PMS, StayNTouch Rover PMS, WebRezPro

Ivy offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials

Related categories

See all software categories found for Ivy.