Acronis Cyber Protect Cloud
About Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud is a composite cyber-protection solution that is designed specifically for service providers. It allows seamless integration of backup, anti-malware, antivirus, disaster recovery, EDR, DLP, vulnerability assessments, patch management, and remote access. Your entire infrastructure can be controlled through a single management console which simplifies operations and enhances efficiency. With the single agent installed on an endpoint, service providers can utilize the full range of capabilities, eliminating complexity and optimizing resource allocation.
The unique integration of backup, anti-malware, antivirus, and endpoint management allows service providers to prioritize security as the key part of their offerings. By providing full set of cyber protection capabilities, service providers can increase customer satisfaction, improve SLAs, and reduce churn risks, while service providers can generate additional recurring revenue.
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Acronis Cyber Protect Cloud
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The partner of ours that drives the most growth
Reviewed on 2019/11/07
Disaster recovery, ransomware protection, and sleep at night.
Disaster recovery, ransomware protection, and sleep at night.
Pros
Acronis delivers backup and disaster recovery services that span from simple local backups, to encrypted, virtualizable backups both locally and to the cloud. Support is very good. Acronis comes out with new disaster recovery solutions that are affordable for our clients fairly regularly. Backup and disaster recovery, through Acronis, has driven quite a bit of growth over the past several years.
Cons
The website requires a lot of clicks, but over time I've seen vast improvements to the web portal.
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best product for Data Backup and Recovery
Reviewed on 2022/03/20
Great experience with Acronid cloud
Great experience with Acronid cloud
Pros
Easy to deployment and use with server for backup and recovery purposes
Cons
Internet bandwidth uses for backup over cloud
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No longer fit for purpose
Reviewed on 2022/11/29
Initially it was great but the service is no longer fit for purpose. Support is non existent and...
Initially it was great but the service is no longer fit for purpose. Support is non existent and the product doesn't work.
Pros
The solution used to be great but over the last year or two the service has got steadily worse.
Cons
We were using the service to backup servers, Microsoft 365 and desktop machines. The Acronis agent made two virtual servers unable to boot. The support was non existent and we spent a week diagnosing and working out the cause was the agent software. In this time we also tried to restore one of the servers but this also failed so we have moved away from Acronis as the solution can't be relied on in an emergency.It takes days for the support team to respond to tickets and when you have a server down as a result of their product this is not acceptable. They never solved the issue with the agent, didn't even get close in the 2+ weeks of back and forth with the support team which amounted to 4 or 5 responses in that time.
Response from Acronis
Hello and thank you for providing your feedback. Your experience stands out to us as both the quality of Acronis support and products is among the things on which we pride ourselves. Would you clarify whether you received direct support from Acronis or from a 3rd-party? If direct – please provide the number of your Acronis Support ticket so that we can review with the team's directors.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Acronis Cloud backup has been easy to configure, and a great product for our MSP customers!
Reviewed on 2017/12/19
Pros
Acronis has been easy to configure and reliable for offsite backup solution. The ability to integrate with RMM solutions has been greatly beneficial for our company and the companies we support. The reliability of the offsite backups, ease of restoration, and consistency of backups make this product one of the top on our list.
Cons
Could use a little more direct customer support. Perhaps additional methods of initial seeding, but otherwise the product is pretty solid.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It's a pretty robust software that's easy to set up and customize to each customer.
Reviewed on 2017/12/19
It's so much more customizable and flexible than other backup software we've used in the past, and...
It's so much more customizable and flexible than other backup software we've used in the past, and offers much easier management. I get email alerts if there are more than 3 days with a backup failure, and can see what the error message was within the email so if it was something like a disc not being connected, I don't have to log in to the management software or the server, I can just give the office a call and check in with them.
Pros
You can easily tailor it to exactly your specific needs, and adjust those over time without having to remake the entire backup plan.
Cons
The latest update made the management interface a lot slower to load and to navigate. While it's clean and logical where things are located, it's just slower than it used to be, and requires drilling down through multiple layers, adding loading after loading. This occurs on all computers within our office and at my home office, and here we're getting 359.9 down and 73.1 up, so I really can't imagine it's an issue on my end. Hopefully this is fixed in a future update of the management portal.
Acronis Cyber Protect Cloud FAQs
Below are some frequently asked questions for Acronis Cyber Protect Cloud.Q. What type of pricing plans does Acronis Cyber Protect Cloud offer?
Acronis Cyber Protect Cloud offers the following pricing plans:
- Starting from: US$59.00/year
- Pricing model: Subscription
- Free Trial: Available
Acronis Cyber Protect Cloud offers a 30-day free trial for new users.
Q. Who are the typical users of Acronis Cyber Protect Cloud?
Acronis Cyber Protect Cloud has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Acronis Cyber Protect Cloud support?
Acronis Cyber Protect Cloud supports the following languages:
Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Swedish, Traditional Chinese, Turkish
Q. Does Acronis Cyber Protect Cloud support mobile devices?
Acronis Cyber Protect Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Acronis Cyber Protect Cloud integrate with?
Acronis Cyber Protect Cloud integrates with the following applications:
ActivePlatform, Addigy, Alibaba Cloud, Atera, Autotask PSA, Citrix Workspace, CloudBlue, ConnectWise Automate, ConnectWise PSA, ConnectWise ScreenConnect, HostBill, IBM Cloud, Jamf Pro, Kaseya VSA, Matrix42 License Management, Microsoft 365, Microsoft Azure, Microsoft Teams, OnApp Cloud Platform, Plesk, RackNap, Virtuozzo, WHMCS, Wasabi, Webex Suite, Zoom Workplace, cPanel & WHM, interworks.cloud
Q. What level of support does Acronis Cyber Protect Cloud offer?
Acronis Cyber Protect Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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