About ServiceMax

Fed up with manual job assignments, erroneous data entry and
delayed cash collections? It’s time to rethink field service and optimize
operations, delight customers and hit your growth targets.

ServiceMax delivers the future of field service, today. Businesses use
the core field service functionality from ServiceMax to track what their
customers own and what service they’re entitled to, efficiently schedule
and dispatch their technicians and streamline the management of their
work orders.

Key benefits of ServiceMax

Work Order Management
• Maximize field productivity
• Reduce billing errors
• Reduce days sales outstanding and increase cash flow

Installed Base, Contracts & Entitlements
• Eliminate warranty leakage
• Reduce service and parts giveaways
• Increase service revenue through cross-sell
• and up-sell
• Improve customer relationships

Advanced Scheduling
• Increase dispatch and route efficiency to reduce drive time
• Increase first time fix rate
• Improve customer satisfaction

ServiceMax Mobile
• Award-winning iPad app or our easy to use iPhone app included for anytime, anywhere access
• Accelerate receipt of service delivery and usage consumption details for immediate invoicing

ServiceMax Linx for QuickBooks
• Faster and more accurate invoicing
• Shorter service-to-cash cycles that improve cash flow

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, United States

Supported Languages

English, German, Italian, Japanese, Spanish, Swedish

Images

Updating cases in ServiceMax
Overview and detail acreen on ServiceMax
Map traffic view using the ServiceMax app
ServiceMax iPad app map
IPad signature on ServiceMax
ServiceMax Daily Calendar for iPhone
View 7 more
ServiceMax video
ServiceMax screenshot: Updating cases in ServiceMax ServiceMax screenshot: Overview and detail acreen on ServiceMax ServiceMax screenshot: Map traffic view using the ServiceMax app ServiceMax screenshot: ServiceMax iPad app map ServiceMax screenshot: IPad signature on ServiceMax ServiceMax screenshot: ServiceMax Daily Calendar for iPhone

Features

Total features of ServiceMax: 40

  • API
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Calendar Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Dispatch Management
  • Electronic Signature
  • Employee Scheduling
  • Group Scheduling
  • Inventory Control
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Preventive Maintenance
  • Quotes/Estimates
  • Recurring Appointments
  • Resource Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Technician Management
  • Time & Attendance
  • Work Order Creation
  • Work Order Management

Alternatives

BigChange

4,6
#1 Alternative to ServiceMax
BigChange JobWatch is a web-based mobile workforce management solution that combines back-office capabilities with...

AI Field Management

4,9
#2 Alternative to ServiceMax
What makes AI-FM Different? Easy as 1-2-3! AI-FM = 1) Award Winning​ Tech + 2) Fair Price + 3) 5 Star Reviews - No...

Jobber

4,6
#3 Alternative to ServiceMax
Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a...

Synchroteam

4,5
#4 Alternative to ServiceMax
Field service management (FSM) software for mobile workforce tracking. Features scheduling, dispatch, calendar, job...

Reviews

Overall rating

4,2 /5
(39)
Value for Money
3,7/5
Features
4,1/5
Ease of Use
3,9/5
Customer Support
4,1/5

Already have ServiceMax?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 39
Jill M.
Overall rating
  • Industry: Biotechnology
  • Company size: 501-1 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect for our Field Service Engineers

Reviewed on 2018/04/02

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Cons

If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.

Casey P.
Overall rating
  • Industry: Medical Devices
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ServiceMax Review

Reviewed on 2018/08/15

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer...

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help.

Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.

Pros

Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day.

From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.

Cons

ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM.

The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.

Frankie A.
Overall rating
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of...

Reviewed on 2017/05/17

Exercise the brain cells and learn a another programming platform.

Exercise the brain cells and learn a another programming platform.

Pros

It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Cons

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.

April L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

(Former User) ServiceMax will cost you more to access features.

Reviewed on 2021/02/04

Tech support is phenomenal, they are always willing to address issues, and are always polite...

Tech support is phenomenal, they are always willing to address issues, and are always polite despite frustrations. This is a good program for those who often work remotely.

Pros

Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform.

Cons

The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees. As a large company, this becomes costly. Moreover, gaining resources can be tricky.

Greg B.
Overall rating
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Ran the service business quite nicely

Reviewed on 2018/12/09

All in all its a good product. But when it comes to trying to back out or remove the package from...

All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.

Pros

Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.

Cons

The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.

Showing 5 reviews of 39 Read all reviews

ServiceMax FAQs

Below are some frequently asked questions for ServiceMax.

ServiceMax offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

We do not have any information about ServiceMax features

ServiceMax has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

ServiceMax supports the following languages:

English, German, Italian, Japanese, Spanish, Swedish

ServiceMax supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations ServiceMax has

ServiceMax offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ServiceMax.