About ServiceMax

It's time to maximize your asset performance and differentiate with service with ServiceMax Asset 360.

In today’s environment, companies across industries have to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations of service continue to rise. In order to thrive, organizations must advance beyond the standard break-fix model to ensure uptime and customer experience priorities.

Asset 360 delivers complete visibility into install base, service contracts and asset performance to maximize equipment uptime, reduce maintenance costs and adopt outcome-based service models. Natively built of Salesforce Field Service, Asset 360 enables service organizations to:

- Accelerate Time to Value
- Reduce Warranty and Contract Leakage at Scale
- Maximize Contract Attach Rates & Renewals
- Automate Parts, Return & Depot Repair Processes


Key benefits of ServiceMax

Work Order Management
• Maximize field productivity
• Reduce billing errors
• Reduce days sales outstanding and increase cash flow

Installed Base, Contracts & Entitlements
• Eliminate warranty leakage
• Reduce service and parts giveaways
• Increase service revenue through cross-sell and up-sell
• Improve customer relationships

Advanced Scheduling
• Increase dispatch and route efficiency to reduce drive time
• Increase first time fix rate
• Improve customer satisfaction

Mobile Field Service App
• Easy to use Android and iOS
• Provides comprehensive offline capability for anytime, anywhere access
• Highly customizable, allowing you to tailor it to your unique field service needs


Images

ServiceMax Software - Access data anytime, anywhere on any device with ServiceMax mobile applications featuring intuitive interfaces, consistent access, and targeted workflows—regardless of internet connectivity.
ServiceMax Software - Avoid revenue leakage by leveraging a powerful warranty and entitlement engine to better manage service commitments while preparing for outcome-based services.
ServiceMax Software - Work order dispatching with intelligent recommendations for resources, times, and schedules that are available with a click of a button.
ServiceMax Software - Easily manage and track work orders to ensure quick resolution within commitments – with the confidence that your field team utilization and productivity is the highest it can be.
ServiceMax Software - Drive operational excellence with the right performance metrics and actionable insights on ServiceMax reporting dashboards.
ServiceMax Software - Establish an asset system of record to establish a single repository of every service asset’s as-maintained record for enterprise visibility and actionable insights to drive higher performance.
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ServiceMax video
ServiceMax Software - Access data anytime, anywhere on any device with ServiceMax mobile applications featuring intuitive interfaces, consistent access, and targeted workflows—regardless of internet connectivity.
ServiceMax Software - Avoid revenue leakage by leveraging a powerful warranty and entitlement engine to better manage service commitments while preparing for outcome-based services.
ServiceMax Software - Work order dispatching with intelligent recommendations for resources, times, and schedules that are available with a click of a button.
ServiceMax Software - Easily manage and track work orders to ensure quick resolution within commitments – with the confidence that your field team utilization and productivity is the highest it can be.
ServiceMax Software - Drive operational excellence with the right performance metrics and actionable insights on ServiceMax reporting dashboards.
ServiceMax Software - Establish an asset system of record to establish a single repository of every service asset’s as-maintained record for enterprise visibility and actionable insights to drive higher performance.

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Reviews

Overall rating

4,2 /5
(41)
Value for Money
3,7/5
Features
4,1/5
Ease of Use
4,0/5
Customer Support
4,1/5

Already have ServiceMax?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 41
Jill
Jill
Overall rating
  • Industry: Biotechnology
  • Company size: 501–1 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect for our Field Service Engineers

Reviewed on 2018/04/02

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Cons

If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.

Casey
Overall rating
  • Industry: Medical Devices
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ServiceMax Review

Reviewed on 2018/08/15

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer...

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help.

Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.

Pros

Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day.

From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.

Cons

ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM.

The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.

Frankie
Overall rating
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of...

Reviewed on 2017/05/17

Exercise the brain cells and learn a another programming platform.

Exercise the brain cells and learn a another programming platform.

Pros

It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Cons

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.

Greg
Overall rating
  • Company size: 5 001–10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Ran the service business quite nicely

Reviewed on 2018/12/09

All in all its a good product. But when it comes to trying to back out or remove the package from...

All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.

Pros

Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.

Cons

The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.

Shelby
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

ServiceMax fair review

Reviewed on 2023/07/03

Pros

I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout.

Cons

We had multiple issues with the dispatch console which have led to periods of downtime

Showing 5 reviews of 41 Read all reviews

ServiceMax FAQs

Below are some frequently asked questions for ServiceMax.

ServiceMax offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

ServiceMax has the following typical customers:

51–200, 201–500, 501–1 000, 1 001–5 000

ServiceMax supports the following languages:

English, Finnish, French, German, Italian, Japanese, Spanish, Swedish

ServiceMax supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations ServiceMax has

ServiceMax offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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