About Bigin by Zoho CRM

Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect details including deals, emails, activities, tweets, and more in a centralized repository.

The application allows users to create and embed webforms into business websites to capture leads’ information. Users can also utilize the built-in telephony system to connect with prospects or customers and automatically update call records. With Bigin’s activity management module, employees can create tasks, schedule calls with customers, create events, and set up activity reminders. Other features of Bigin are workflow management, automated notifications, collaboration, data import, audit log, email templates, and more.

Bigin lets businesses connect with several third-party platforms such as G Suite, Microsoft Office 365, Twitter, Zapier, Zoho Flow, Zoho Desk, Zoho Meeting and Zoho Campaigns. It also allows managers to create predefined workflows to automate recurring tasks such as tracking deal progress and setting up email alerts.

Pricing starting from:

₹1.00/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Supported Languages

Arabic, Bulgarian, Chinese, Croatian, Czech and 20 others

Pricing starting from:

₹1.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Bigin by Zoho CRM Software - Bigin deals
Bigin by Zoho CRM Software - Bigin contacts
Bigin by Zoho CRM Software - Bigin dashboard
Bigin by Zoho CRM Software - Bigin sales pipelines
Bigin by Zoho CRM Software - Bigin forms
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Bigin by Zoho CRM video
Bigin by Zoho CRM Software - Bigin deals
Bigin by Zoho CRM Software - Bigin contacts
Bigin by Zoho CRM Software - Bigin dashboard
Bigin by Zoho CRM Software - Bigin sales pipelines
Bigin by Zoho CRM Software - Bigin forms

Features

Total features of Bigin by Zoho CRM: 96

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Assignment Management
  • Billing & Invoicing
  • Business Card/Badge Scanning
  • Business Process Automation
  • CRM
  • Calendar Sync
  • Calendar/Reminder System
  • Call Logging
  • Campaign Management
  • Charting
  • Client Management
  • Client/Property Matching
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • File Sharing
  • For Mac Devices
  • For Real Estate
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forms Management
  • HIPAA Compliant
  • Interaction Tracking
  • Kanban Board
  • Landing Pages/Web Forms
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leaderboards
  • Marketing Automation
  • Medical History Records
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Onboarding
  • Opportunity Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Process/Workflow Automation
  • Product Catalog
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third-Party Integration
  • Third-Party Integrations
  • Web Forms
  • Workflow Configuration
  • Workflow Management

Alternatives

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Ontraport

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Zendesk Suite

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Reviews

Overall rating

4.7 /5
(456)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.5/5

Already have Bigin by Zoho CRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 456
Roger
Roger
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM for Startups and Small Business

Reviewed on 2024/02/01

Easy to use, app is easy to read and use on our cell phones. We were up and running with BIGIN in...

Easy to use, app is easy to read and use on our cell phones. We were up and running with BIGIN in one day.

Pros

Easy to setup with industry specific template, in our case we used the "Education" template, easy to upload data from spreadsheets, and from forms on our Website.

Cons

Would like a way to better organize files for each customer.

Alternatives Considered

HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

Prior CRM to cumbersome to setup and did not offer the same flexibility as Bigin did.

Switched From

monday.com

Reasons for Switching to Bigin by Zoho CRM

Bigin offered more flexibility, was easier to setup, and lower cost as well.
Tung
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very good for small business

Reviewed on 2024/05/17

Pros

I recently started using Zoho Bigin for our company, and I couldn’t be more satisfied. The user-friendly interface makes it incredibly easy to manage customer relationships and track sales pipelines. Its integration with other Zoho products enhances our workflow efficiency. Overall, Bigin has streamlined our processes and significantly improved our productivity. Highly recommend! 5 stars!

Cons

the integration options are somewhat limited compared to other CRMs

Alternatives Considered

HubSpot CRM
Max
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

They need to remove the ajax query function from the search bar and the search article bar

Reviewed on 2023/10/15

great

great

Pros

pretty much all you need on a crm.

Cons

Having ajax in a tool like that does give an excellent impression at first glance, not having to pop-up to a different window each time you do a search the sad part is this search bar function fails more than often to the extent I have to delete and start over or even as bad as refreshing the screen. I never put reviews but i will appreciate the team looking into this or at least having a button to switch from ajax to normal opening another window to load data.

Connor
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BIGIN REVIEW

Reviewed on 2024/03/13

Great, the app is very user friendly and I have a strong feeling it is going to take my business to...

Great, the app is very user friendly and I have a strong feeling it is going to take my business to the next level.

Pros

The thing I like the most about BIGIN as how it easily integrates a sales pipeline with CRM. The software is very easy to use and it looks god as well. I messed around with 10+ CRM software's and I can honestly say BIGIN is amazing. I even preferred it over the full zoho CRM software.

Cons

I don't like that sometimes it doesn't show all of my contacts - even when all contacts are selected it only shows certain ones.

Juan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bigin by Zoho CRM - Great Tool, easy to use and best cost/benefit

Reviewed on 2024/05/28

Great Tool at a great price, it has all the functionalities that our business needs.

Great Tool at a great price, it has all the functionalities that our business needs.

Pros

All its functionality that it is easy to use and at a reasonable price.

Cons

More WhatsApp Business functionality with the integration that has at the moment.

Alternatives Considered

Pipedrive

Reasons for Switching to Bigin by Zoho CRM

Funtionality, price and support on my contry
Showing 5 reviews of 456 Read all reviews

Bigin by Zoho CRM FAQs

Below are some frequently asked questions for Bigin by Zoho CRM.

Bigin by Zoho CRM offers the following pricing plans:

Pricing starts from $1/user/month (billed annually)

Bigin by Zoho CRM has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Bigin by Zoho CRM supports the following languages:

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Bigin by Zoho CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bigin by Zoho CRM integrates with the following applications:

Google Workspace, Mailchimp, Microsoft 365, Zapier, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho Flow, Zoho Forms, Zoho Invoice, Zoho Meeting, Zoho Sites

Bigin by Zoho CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Bigin by Zoho CRM.