About CM.com

CM.com is a cloud-based conversational commerce platform, which enables businesses to implement payment solutions for stores and connect with customers via various voice and text messaging channels. Features include message logs, real-time data, email campaigns, customer segmentation, and data validation.

Using the SMS platform, businesses can authenticate online payments with one-time passwords (OTPs), send targeted marketing messages, and notify customers about deliveries. CM.com includes a ticketing feature, which helps event organizers create event pages, design personalized tickets according to corporate meetups, and gain insights into ticket sales through the dashboard. Stakeholders can set up payment methods for web and mobile, automate payment collection for subscriptions or recurring billing, and process online payment with QR codes.

The platform lets users collect customer data from multiple external or internal sources via APIs, create individual customer profiles, and prevent data duplication by using identifiers such as corporate IDs, cookies, mobile IDs, email addresses, and more. CM.com also provides plugins to integrate with multiple third-party eCommerce platforms including Magento, Shopify, WooCommerce, Shopware, OpenCart, and PrestaShop.

Pricing starting from:

€99,00/month

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Pricing starting from:

€99,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

CM.com mobile landing page creation
CM.com campaign management
CM.com messaging logs
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CM.com video
CM.com screenshot: CM.com mobile landing page creation CM.com screenshot: CM.com campaign management CM.com screenshot: CM.com messaging logs

Features

Total features of CM.com: 101

  • 2-Way Messaging
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Audio / Video Conferencing
  • Authentication
  • Auto-Responders
  • Automated Responses
  • Barcode / Ticket Scanning
  • Batch Communications
  • Behavioral Analytics
  • Billing & Invoicing
  • Call Center Management
  • Call Recording
  • Call Routing
  • Campaign Management
  • Campaign Segmentation
  • Channel Attribution
  • Chat/Messaging
  • Chatbot
  • Contact Management
  • Content Management
  • Contextual Targeting
  • Coupons
  • Customer Database
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Integration
  • Document Storage
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Automation
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • Event Ticketing
  • Event Tracking
  • File Sharing
  • GDPR Compliance
  • Geotargeting
  • Group Messaging
  • Human Handover
  • IVR / Voice Recognition
  • Interactive Content
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Location-Based Marketing
  • MMS
  • Mass Texting
  • Match & Merge
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Signature Capture
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-User Collaboration
  • On-Demand Communications
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Polls/Voting
  • Product Recommendations
  • Promotions Management
  • Push Notifications
  • Queue Management
  • Real-time Conversations
  • Reminders
  • Reporting/Analytics
  • SMS Messaging
  • Sales Reports
  • Scheduled Messaging
  • Self Service Portal
  • Shortcodes
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Progress Tracking
  • Template Management
  • Text-to-Win
  • Third Party Integrations
  • Video Support
  • Virtual Assistant
  • Website Management
  • Workflow Management
  • eCommerce Management

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Reviews

Overall rating

5 /5
(5)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,8/5
Customer Support
5/5

Already have CM.com?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 5
Mac C.
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

M&A Firm Reviews e-Signature and SMS Products

Reviewed on 2020/04/08

Signing up and getting started with CM.com platform was super easy. I was recommended it by a work...

Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc..

Pros

Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already.

Cons

The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information.

Chris R.
Overall rating
  • Industry: Automotive
  • Company size: 10 000+ Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Taking CM.com for a Test Drive

Reviewed on 2020/04/14

My overall experience utilizing CM.com solutions was extremely positive and as my organization...

My overall experience utilizing CM.com solutions was extremely positive and as my organization continues to evaluate solutions for effective and affordable customer messaging, I will keep them top of mind.

Pros

One of the things that stood out to me most about CM's software was the variety of solutions offered. I largely utilized the SMS suit including two-way SMS messaging and online messaging via campaigns and was impressed with the overall setup and ease of use when demoing both solutions. It truly was as easy as stated and provides business the opportunity to effortlessly communicate with our target audiences.

Cons

One of the features that I feel needs to be improved is the SMS campaign option and specifically the ability to identify whether one of the chosen selections is working. For example, when uploading a picture to a campaign I created, I had to upload the picture multiple times because there was no progress indicator that it was uploading. I would recommend that CM make adjustments to the UI so that the user can tell whether or not the selected action is taking place.

David H.
Overall rating
  • Industry: Insurance
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Prime Meridian Direct Photos made simple

Reviewed on 2020/04/23

Overall it has been a great experience. CM.com and [SENSITIVE CONTENT HIDDEN], in particular,...

Overall it has been a great experience. CM.com and [SENSITIVE CONTENT HIDDEN], in particular, helped give us all the information we needed to make an informed decision. I would say [SENSITIVE CONTENT HIDDEN] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future.

Pros

It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience.

Cons

I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business.

Marsalin G.
Overall rating
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One Step Closer to Valued Client Engagements

Reviewed on 2020/04/29

Our experience with the CM team was impeccable. We worked together more after-hours than during...

Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented.

Pros

The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team

Cons

One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software.

Johan B.
Overall rating
  • Industry: Insurance
  • Company size: 501-1 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy and Comprehensive!

Reviewed on 2020/04/22

Excellent - our account manager is always ready to assist and very helpful! The platform is always...

Excellent - our account manager is always ready to assist and very helpful! The platform is always available and we have not experienced any issues before.

Pros

Within one platform our team are able to do all our direct marketing functions. We use SMS and email and direct traffic to our landing pages for optimal conversions.

Cons

Not much, I have not experienced any issues. When I had queries their customer support was super fast to respond.

Showing 5 reviews of 5 Read all reviews

CM.com FAQs

Below are some frequently asked questions for CM.com.

CM.com offers the following pricing plans:

  • Starting from: €99,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Not Available

CM.com is offered across three pricing plans, outlined below. Essentials: €99/month Business: €299/month Enterprise: €499/month

We do not have any information about CM.com features

CM.com has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages CM.com supports

CM.com supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CM.com integrates with the following applications:

APIANT, Coosto, Flow.ai, Giosg, HelloMyBot, Magento Commerce, Mendix, OpenCart, OutSystems, Selligent, Shopify, WooCommerce, WordPress

CM.com offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for CM.com.