CM.com Communications Platform
CM.com Communications Platform
About CM.com Communications Platform
Reach your customers on their favorite messaging channels and with voice calls to enhance the customer experience. The Communications Platform of CM.com will allow you to connect to your audience through multiple messaging channels via the Business Messaging API, SMS Messages via the SMS Gateway, and voice calls via the Voice API or SIP Trunk.
The Business Messaging API gives access to many popular messaging channels such as WhatsApp, Facebook Messenger, Instagram, Apple Messages for Business, Twitter, RCS, and many more. Upscaling is easy and new channels can be added with just a few lines of code.
The SMS Gateway makes it easy for businesses to send text messages, notifications, and verifications worldwide via a georedundant Cloud Platform.
The Voice API or SIP Trunk will allow businesses to start handling inbound and outbound calls within minutes whilst savings costs and providing anti-fraud insights.
The Communications Platform by CM.com is made to scale with a growing business, ready to help you deliver a great customer experience.
Key benefits of CM.com Communications Platform
· Enhanced Customer Engagement
The Communications Platform by CM.com will allow you to reach and engage with your customers in their preferred mobile channels to enhance their customer experience and your conversions - messaging channels have up to 98% open rates.
· Single Platform for All Channels
The Business Messaging API will provide you with popular messaging channels in one powerful platform. Scaling up or adding extra channels is a piece of cake.
· Reliable & Easy Scalable
The global cloud platform is privately-owned and geo-redundant with direct connections to multiple carriers and operators. It makes it easy for you to scale-up your traffic with no hassle.
· Everything's under control
You'll want to stay up-to-date on your performance, don't you? The Communications Platform provides clear and detailed Analytics and Logging Apps as well as the possibility to get all your insights and information via our APIs.
Images
Not sure about CM.com Communications Platform?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Clickatell
Kenyt AI Agents
ROUTEE
inconnect
Reviews
Already have CM.com Communications Platform?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
M&A Firm Reviews e-Signature and SMS Products
Reviewed on 2020/04/08
Signing up and getting started with CM.com platform was super easy. I was recommended it by a work...
Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc..
Pros
Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already.
Cons
The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information.
Response from CM.com
Thank you!
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Prime Meridian Direct Photos made simple
Reviewed on 2020/04/23
Overall it has been a great experience. CM.com and [SENSITIVE CONTENT HIDDEN], in particular,...
Overall it has been a great experience. CM.com and [SENSITIVE CONTENT HIDDEN], in particular, helped give us all the information we needed to make an informed decision. I would say [SENSITIVE CONTENT HIDDEN] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future.
Pros
It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience.
Cons
I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business.
Alternatives Considered
ClickatellReasons for Switching to CM.com Communications Platform
As mentioned above it was down to the support from [SENSITIVE CONTENT HIDDEN]. His engagement with us was fantastic. He never kept us waiting and helped us with any issues we had. Being prompt and helpful still plays a massive role in business.Response from CM.com
Thank you for your review!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CM.com makes it possible to maintain effective customer engagement
Reviewed on 2022/05/18
Pros
CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base.
Cons
CM.com needs to extend their country coverage with supporting marketing to other destinations.
Response from CM.com
Thank you for your review!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One Step Closer to Valued Client Engagements
Reviewed on 2020/04/29
Our experience with the CM team was impeccable. We worked together more after-hours than during...
Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented.
Pros
The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team
Cons
One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software.
Response from CM.com
Thank you for your review!
- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and Comprehensive!
Reviewed on 2020/04/22
Excellent - our account manager is always ready to assist and very helpful! The platform is always...
Excellent - our account manager is always ready to assist and very helpful! The platform is always available and we have not experienced any issues before.
Pros
Within one platform our team are able to do all our direct marketing functions. We use SMS and email and direct traffic to our landing pages for optimal conversions.
Cons
Not much, I have not experienced any issues. When I had queries their customer support was super fast to respond.
Response from CM.com
Thank you!
CM.com Communications Platform FAQs
Below are some frequently asked questions for CM.com Communications Platform.Q. What type of pricing plans does CM.com Communications Platform offer?
CM.com Communications Platform offers the following pricing plans:
- Starting from: R 0.01/one-time
- Free Trial: Available
For Conversational Channels, there are three pricing models to match your needs: Monthly Active Users, Conversations, or Messages. Each of them can be used with Bundle package, or Pay-As-You-Go pricing. Worldwide SMS pricing based on the destination, with one fixed price per country. For Voice, billing is per call (Voice OTPs and Campaigns) or per second (Voice API and SIP Trunking), and pricing is based on the destination as well.
Q. Who are the typical users of CM.com Communications Platform?
CM.com Communications Platform has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CM.com Communications Platform support?
CM.com Communications Platform supports the following languages:
Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Japanese, Spanish, Traditional Chinese, Turkish
Q. Does CM.com Communications Platform support mobile devices?
CM.com Communications Platform supports the following devices:
Q. What other apps does CM.com Communications Platform integrate with?
CM.com Communications Platform integrates with the following applications:
APIANT, Adobe Campaign, Adobe Commerce, Coosto, Drupal Commerce, Giosg, HelloMyBot, Mendix, Mysolution, OpenCart, OutSystems, Salesforce Platform, Selligent by Marigold, Shopify, Watermelon, WooCommerce, WordPress, Zapier
Q. What level of support does CM.com Communications Platform offer?
CM.com Communications Platform offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for CM.com Communications Platform.
SMS Marketing Software
