Cloudways
About Cloudways
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Cloudways is a managed cloud hosting platform, which helps businesses in eCommerce, IT, and media sectors launch, manage, and maintain applications and servers. Features include automated backups, IP whitelisting, two-factor authentication, team management, patching, and real-time monitoring.
The platform’s SSD-based hosting enables businesses to reduce page load time of websites and enhance the process of data retrieval from built-in caches including Memcached, Varnish, and Nginx. It helps administrators recover website crashes using an auto-healing restart feature. Network engineers can use Cloudways to expand server storage space and scale resources such as RAM or CPU. With the deployment of OS-level firewalls and a built-in SSL, supervisors can filter malicious traffic and secure data transmission.
Cloudways offers integration with various third-party platforms such as Slack, HipChat, GitHub, WordPress, Drupal, New Relic, and more. The platform allows users to securely access servers and update files or folders via SSH and SFTP, generate individual SFTP credentials for teams, and perform application and server cloning.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best hosting decision we made in years
Reviewed on 2021/07/23
Pros
It's fast, cheap and fast. We have been hosting for 20 years with different companies and there is no better hosting platform out there for the price.
Cons
We are not technical people and there is some setup that needs to happen. If you are a beginner to hosting this is not the platform for you. Though their customer support is amazing and will help you along the way.
Reasons for Choosing Cloudways
We needed something faster with more features for less money. Cloudways checked all those boxes for us.Switched From
SiteGroundReasons for Switching to Cloudways
It was the right price with all the right features. Dollar for dollar isn't also faster with better support.- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Managed Webhosting for a good price with a very accessible server team.
Reviewed on 2023/05/29
I was able to run 2 E-commerce applications on one server with excellent performance. I like how...
I was able to run 2 E-commerce applications on one server with excellent performance. I like how they integrate Email and Cloudways Enterprise CDN into your server solution.
Pros
I do appreciate the customer service via chat. Usually, they respond in less than 5 min and are able to fix issues, that cause downtime on the website.
Cons
some of the administrative options like file and folder permissions can only be accessed through Customer Service. It be nice to be able to get that done by the user.
Alternatives Considered
GoDaddy Website BuilderReasons for Choosing Cloudways
nothing like having an expert that can quickly help you with Server and application issues.Reasons for Switching to Cloudways
you have a dedicated Server VM with good service.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unjustified Charges for AutoScale Plan - Request for Refund (Invoice #4112485)
Reviewed on 2023/11/17
Pros
It was easy to migrate and setup the hosting
Cons
I am writing to express my deep dissatisfaction and concern regarding the charges incurred on my account for the AutoScale plan, despite not utilizing any resources during the specified billing period.
My account is associated with the invoice number #4112485, and upon reviewing my billing statement, I was dismayed to discover that I have been consistently billed for the AutoScale plan, even though my website has not been utilizing any resources that warrant such charges.
It is disconcerting that the process for unsubscribing or modifying the subscription plan is not clear, and this lack of transparency has resulted in unwarranted financial implications for me. As a customer, I expect to have a clear and straightforward method for managing my subscription and ensuring that I am only charged for the services I actively use.
I kindly request that you investigate this matter promptly and provide a thorough explanation as to why I have been charged for the AutoScale plan despite the absence of resource utilization on my end. Additionally, I am seeking an immediate refund for the charges incurred erroneously.
I value the services provided by Cloudways and have appreciated the convenience it has brought to my hosting needs. However, this billing discrepancy has eroded my confidence in the service, and I trust that you will address this matter promptly and with the utmost urgency.
Please acknowledge the receipt of this complaint at your earliest convenience and provide a timeline for resolution. I believe in a swift and amicable resolution to this matter and look forward to your prompt response.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to Use, Powerful To Host (Especially Wordpress)
Reviewed on 2024/12/13
It has been great to use Cloudways over the years. I enjoyed it!
It has been great to use Cloudways over the years. I enjoyed it!
Pros
Easy to use, helpful support that answers quickly and helpfully!
Cons
Somewhat pricey, but they make up for it with the features.
Also, not an easy way to deploy Ruby on Rails apps and others.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and affordable tool for everyone who wants to manage vps
Reviewed on 2022/01/15
As I was facing problems with shared hosting, I started to try VPS. But I found it difficult to...
As I was facing problems with shared hosting, I started to try VPS. But I found it difficult to implement security and speed optimization. And I was also worried about maintenance. Since my focus shouldn't be on this kind of task, fortunately I found cloudways which made the management of the VPS more easy then a shared hosting.
Pros
Easy to use, reliable and affordable. I'm not an expert in server management but it's a fact that having a VPS to host your sites, in terms of performance, it's much better than shared hosting. But the problem is that it it's much harder to manage. And if you don't know about it, you have to learn or pay someone to do it and to maintain. Cloudways makes it all easy and smooth because they do all the process with their own system and you have a great support and visual dashboard for all you need. It's easier than a cPanel, for example.
Cons
I have to think a little to say the least thing because it could seem unfair. But I think if you want to scale your server hardware requirements the pricing may be a problem.
Cloudways FAQs
Below are some frequently asked questions for Cloudways.Q. What type of pricing plans does Cloudways offer?
Cloudways offers the following pricing plans:
- Starting from: US$35.00/month
- Pricing model: Subscription
- Free Trial: Available
Cloudways offers a 3-day free trial for new users, after which the software is available across 4 pricing tiers for 5 different data centers. Pricing and functionality are outlined below. DigitalOcean $10/month RAM: 1GB, Storage: 25GB, Bandwidth: 1TB $22/month RAM: 2GB, Storage: 50GB, Bandwidth: 2TB $80/month RAM: 8GB, Storage: 160GB, Bandwidth: 5TB Linode $12/month RAM: 1GB, Storage: 25GB, Bandwidth: 1TB $24/month RAM: 2GB, Storage: 50GB, Bandwidth: 2TB $90/month RAM: 8GB, Storage: 160GB, Bandwidth: 5TB VULTR $11/month RAM: 1GB, Storage: 25GB, Bandwidth: 1TB $23/month RAM: 2GB, Storage: 50GB, Bandwidth: 2TB $84/month RAM: 8GB, Storage: 160GB, Bandwidth: 5TB AWS $36.51/month RAM: 1.75GB, Storage: 20GB, Bandwidth: 2TB $86.77/month RAM: 3.75GB, Storage: 20GB, Bandwidth: 2TB $274.33/month RAM: 16GB, Storage: 20GB, Bandwidth: 2TB Google Cloud $33.30/month RAM: 1.70GB, Storage: 20GB, Bandwidth: 2TB $73.62/month RAM: 3.75GB, Storage: 20GB, Bandwidth: 2TB $226.05/month RAM: 15GB, Storage: 20GB, Bandwidth: 2TB
Q. Who are the typical users of Cloudways?
Cloudways has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Cloudways support?
Cloudways supports the following languages:
English
Q. Does Cloudways support mobile devices?
Cloudways supports the following devices:
Q. What other apps does Cloudways integrate with?
Cloudways integrates with the following applications:
Drupal, GitHub, Joomla, New Relic, PrestaShop, Slack, WordPress
Q. What level of support does Cloudways offer?
Cloudways offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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