Field Service Lightning

Cloud-based field service and onsite job management

About Field Service Lightning

Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into all field service operations.

Field Service Lightning’s field service operations features allow organizations to create work orders, access knowledge articles, and track SLA compliance while on site. The platform includes intelligent schedule optimization tools that automatically assign jobs to the correct resource based on location, skills, time, and other customizable rules. The software also equipment and personnel tracking.

With the Field Service Lightning mobile app, companies can manage their mobile workforce from remote locations. The dispatcher console enables managers to track service delivery and receive real-time alerts about ongoing projects, incidents, and operational performance. The platform also comes with AI-enabled image recognition capabilities that are able to identify assets and parts that need to be fixed or replaced.

Key benefits of Field Service Lightning

• The Field Service Lightning app enables real-time communication with customers and mobile employees from remote locations.

• Scheduling optimization tools allow businesses to automatically allocate resources to jobs based on skills, location, time, etc.

• Field Service Analytics provide companies with real-time visibility into field operations and key performance metrics.

• Field Service Lightning allows users to create and manage work orders, instant book appointments, and track SLA compliance for field service operations.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Chinese (Simplified), Chinese (Traditional), Dutch, English, French and 8 others, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai

Images

Field Service Lightning map
Field Service Lightning mobile app
Field Service Lightning appointment management
Field Service Lightning resource schedule optimization
Field Service Lightning work order
View 6 more
Field Service Lightning video
Field Service Lightning screenshot: Field Service Lightning map Field Service Lightning screenshot: Field Service Lightning mobile app Field Service Lightning screenshot: Field Service Lightning appointment management Field Service Lightning screenshot: Field Service Lightning resource schedule optimization Field Service Lightning screenshot: Field Service Lightning work order

Features

Total features of Field Service Lightning: 68

  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Appointment Management
  • Approval Process Control
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Barcode Scanning
  • CRM Integration
  • Call Center Management
  • Case Management
  • Collaboration Tools
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract Management
  • Contractor Management
  • Cost Estimating
  • Customer Database
  • Customizable Reporting
  • Dashboard Creation
  • Dispatch Management
  • Document Management
  • Equipment Tracking
  • File Management
  • Geographic Maps
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Mobile Integration
  • Mobile Workforce Control
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Order Management
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Problem Management
  • Push Notifications
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • SLA Management
  • Scheduling
  • Self Service Portal
  • Task Tracking
  • Third Party Integration
  • Work Order Management

Alternatives

ServiceTitan

4,5
#1 Alternative to Field Service Lightning
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Loc8

3,7
#2 Alternative to Field Service Lightning
Loc8 will help you manage your service business. Easy to get started with free and paid editions. Loc8 will help you...

AroFlo

4,3
#3 Alternative to Field Service Lightning
AroFlo is a full featured, mobile job management system for the field service and construction industries that...

eWorkOrders

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#4 Alternative to Field Service Lightning
eWorkOrders is an affordable and powerful, web-based computerized maintenance management system (CMMS)! Our easy to...

Reviews

Overall rating

4,2 /5
(17)
Value for Money
3,8/5
Features
4,3/5
Ease of Use
4,1/5
Customer Support
4/5

Already have Field Service Lightning?

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Showing 5 reviews of 17
Alexis R.
Overall rating
  • Industry: Telecommunications
  • Company size: 501-1 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce is Winning!

Reviewed on 2019/12/04

Field Service Lighting is by far a great product! It keeps all my files separate and organized! I...

Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!

Pros

I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Field Service Product with a lot of depth

Reviewed on 2019/07/31

We have a large field presence and FSL is vital to our business in scheduling and collecting info...

We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field

Pros

I self-implemented so the ability to quickly extend the package with flows was great

Cons

It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now

William bruce H.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Salesforce review

Reviewed on 2021/02/04

Pretty good.

Pretty good.

Pros

Fairly easy to use & able to detail all necessary information.

Cons

A little cumbersome but good because I like a platform where I can record a lot of detail.

Jerry A.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

BEWARE, This is not a stand alone product, it was developed to enhance Salesforce

Reviewed on 2020/09/08

IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have...

IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work

Pros

The sales and marketing team promised that this software would solve all of our issues and problems.

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.

Scott M.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent interface and ease of use

Reviewed on 2020/06/05

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel.

Cons

The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen. Also where when they press on the accept button it does not always talk back to the software. Our solution to this was to go with a Salesforce integration that uses SMS when dispatch is selected on a case. I do have to note a factor on why this may be happening - our engineers are not always in great cell zones given we work in hospitals and x-ray rooms.

Showing 5 reviews of 17 Read all reviews

Field Service Lightning FAQs

Below are some frequently asked questions for Field Service Lightning.

Field Service Lightning offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Field Service Lightning is available across four pricing plans, starting at $25 per month with a 90 day free trial. Pricing scales with the number of users and features, outlined below: Essentials Plan: $25/user/month (billed annually) Professional Plan: $75/user/month (billed annually) Enterprise Plan: $150/user/month (billed annually) Unlimited Plan: $300/user/month (billed annually) Please contact Salesforce for complete pricing details.

Field Service Lightning offers the following features:

  • Appointment Management
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Document Management
  • Inventory Management
  • Job Management
  • Mobile Access
  • QuickBooks Integration
  • Routing
  • Scheduling
  • Self Service Portal
  • Work Order Management

Field Service Lightning has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Field Service Lightning supports the following languages:

Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai

Field Service Lightning supports the following devices:

Android, iPhone, iPad

Field Service Lightning integrates with the following applications:

Accounting Seed

Field Service Lightning offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base

Related categories

See all software categories found for Field Service Lightning.