About SMSGlobal

SMSGlobal is a communication management software designed to help businesses improve marketing operations and enhance customer engagement through automated text messages. It provides an online messaging platform, MXT, which can be utilized by sales professionals to access customers’ details from the database and send individual or bulk SMS to targeted recipients.

Enterprises can use SMSGlobal to configure messaging workflows, schedule SMS campaigns, and secure confidential data via two-factor authentication or one-time password (OTP). With the administrative dashboard, agents can import contact lists, create multiple user accounts, and receive notifications about incoming messages. It also allows marketers to customize the web portal, grant account access to specific employees, and embed opt-in forms across business websites.

SMSGlobal facilitates integration with various third-party applications including Zoho CRM, BigCommerce, Magento, DayMap, YesBookit, LawMaster, and more. Customers can respond to received messages, enabling businesses to perform various operations such as appointment booking, contests, or surveys. It also helps users generate delivery reports, create customizable SMS templates, and send multimedia messages (MMS) to clients.

Devices

Business size

S M L

Images

SMSGlobal MXT notification center
SMSGlobal MXT send messages
SMSGlobal MXT reports
SMSGlobal MXT notification preferences
View 5 more
SMSGlobal video
SMSGlobal screenshot: SMSGlobal MXT notification center SMSGlobal screenshot: SMSGlobal MXT send messages SMSGlobal screenshot: SMSGlobal MXT reports SMSGlobal screenshot: SMSGlobal MXT notification preferences

Features

Total features of SMSGlobal: 41

  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Automated Responses
  • Built-In Database
  • Chat/Messaging
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Accounts
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Engagement Analytics
  • Forms Management
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Multiple User Accounts
  • Polls/Voting
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • SMS Marketing Managment
  • SMS Messaging
  • Scheduled Messaging
  • Secure Data Storage
  • Shortcodes
  • Status Tracking
  • Subscription Management
  • Summary Reports
  • Template Management
  • Text-to-Win
  • Third Party Integrations
  • Two-Factor Authentication

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Reviews

Overall rating

4,7 /5
(19)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,8/5

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Showing 5 reviews of 19
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good value email to SMS functionality for broadcast messaging

Reviewed on 2020/07/16

Following up users to complete activities on business systems like timesheeting is difficult if you...

Following up users to complete activities on business systems like timesheeting is difficult if you do it via email which is already congested. SMS is a great reminder mechanism and it is personal to the user as opposed to a broadcast email.

Pros

Good value for money email to SMS functionality that can be used by any application to broadcast messages to our users. No lock in contracts, just pay for what you consume.

Cons

Would be great if you could brand the FROM field on broadcasts for different messages. Currently supports on label.

Derek G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SMSGlobal's SMS Service

Reviewed on 2020/07/16

SMSGlobal allows us to notify people of emergencies in the quickest time.
People are willing to pay...

SMSGlobal allows us to notify people of emergencies in the quickest time.
People are willing to pay for this.
Without it we wouldn't have a business.

Pros

We send emergency alerts to people in the areas affected.
We were given the specifics of the API and built it into our online system.
It works well, and recently SMSGlobal showed us how to send batches of SMSs which has sped thing up!

Cons

We sometimes have an error when a batch of SMS messages have been sent.
We don't get told what the issue is.
Any message that is sent costs us - whether the message arrives or not.

Michael A.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

SMS Global is good

Reviewed on 2020/07/16

Pros

SMS Global is good just that some of us from Ghana don't have access to all features and also we can not because reseller of the product

We are hopping we can benefit from all features very soon

Cons

The MXT platform is easy to Use SMS to email, WhatsApp to sms, And other features but as I said we can not explore all the features here in Ghana

Richard Q.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 201-500 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding customer care

Reviewed on 2020/06/14

My overall experience with SMS Global has been excellent. There are two factors that set them apart...

My overall experience with SMS Global has been excellent. There are two factors that set them apart for us as a Business:

1. The very competitive pricing. A number of rival firms have tried to present their products to us and they don't seem to be able to come anywhere near SMS Global in terms of unit pricing in GCC markets.

2. and this is the most significant factor: The customer service and account management has been fantastic. [SENSITIVE CONTENT HIDDEN] have been incredibly supportive, helpful and flexible. They are always available to advise and offer tips for campaigns as well as ensuring that we are always compliant with local legislation across all of our markets. I cannot speak highly enough of the way our relationship has been managed.

Pros

The software is easy to use and quick to run with.

Cons

No issues with the tool at all. I find it does it's job well.

Benjamin A.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great SMS platform and API

Reviewed on 2020/07/16

Good, I'm using them to verify phone numbers though sending a SMS validation number

Good, I'm using them to verify phone numbers though sending a SMS validation number

Pros

Ease of use, and ease of integration with the API

Cons

Can't go further back than 3 months in the outgoing SMS report, that's a bit annoying.

Showing 5 reviews of 19 Read all reviews

SMSGlobal FAQs

Below are some frequently asked questions for SMSGlobal.

SMSGlobal offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Available

SMSGlobal offers a free trial, after which the software is available across 4 pricing tiers, as outlined below. An 8% discount is available for yearly subscriptions. • Build: $39/user/month for up to 1,300 SMS/month • Grow: $69/user/month for up to 3,500 SMS/month • Scale: $179/user/month for up to 14,000 SMS/month • Commercial: Contact SMSGlobal for pricing information

We do not have any information about SMSGlobal features

SMSGlobal has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages SMSGlobal supports

SMSGlobal supports the following devices:

SMSGlobal integrates with the following applications:

Adobe Experience Manager, Bigcommerce, Joomla, LEAP, LawMaster, Magento Commerce, Marketo Engage, Oracle Cloud Infrastructure (OCI), YesBookit, Zoho CRM

SMSGlobal offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for SMSGlobal.