Engageware

Intelligent Online Appointment Scheduling Software

About Engageware

Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.


Key benefits of Engageware

  • Appointment requests are automatically aligned with staff members based on a range of criteria including time, topic, skills, and location, whether in-person, by phone or online.

  • Configurable business rules allow users to control booking timeframes, cancellation policies, and appointment limits.

  • Custom SMS notifications can be configured to remind customers of their appointment 15 minutes, 1 hour, or 24 hours before the start time.

  • Customer appointments made through any channel can be managed by location, type, and assigned resources, with users able to modify, cancel, or transfer appointments.

  • Images

    Engageware Software - Twelve core capabilities working in tandem to ensure that you’re connecting with prospects and customers through marketing campaigns, acquiring them during your sales process, and retaining them to increase customer lifetime value.
    Engageware Software - Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling, queue management and analytics built for banks and credit unions that need a highly scalable and secure solution.
    Engageware Software - Easily book meetings or share one-click scheduling links for email and web. Leverage the combined power of the world’s leading Intelligent Online Appointment Scheduling system booking meetings right within the world’s leading CRM solution: Salesforce.
    Engageware Software - Harness the power of Scheduler’s key capabilities in an easy-to-use, self-service format designed to meet the specific needs of small business teams and individuals.
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    Engageware video
    Engageware video
    Engageware video
    Engageware Software - Twelve core capabilities working in tandem to ensure that you’re connecting with prospects and customers through marketing campaigns, acquiring them during your sales process, and retaining them to increase customer lifetime value.
    Engageware Software - Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling, queue management and analytics built for banks and credit unions that need a highly scalable and secure solution.
    Engageware Software - Easily book meetings or share one-click scheduling links for email and web. Leverage the combined power of the world’s leading Intelligent Online Appointment Scheduling system booking meetings right within the world’s leading CRM solution: Salesforce.
    Engageware Software - Harness the power of Scheduler’s key capabilities in an easy-to-use, self-service format designed to meet the specific needs of small business teams and individuals.

    Not sure about Engageware? Compare with a popular alternative

    Engageware

    4,2 (68)
    VS.
    Highly reviewed

    Starting Price

    US$78,00
    year
    US$10,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    38
    46

    Integrations

    3
    31

    Ease of Use

    4,2 (68)
    4,7 (3 441)

    Value for Money

    4,3 (68)
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    Customer Service

    4,0 (68)
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    Reviews

    Overall rating

    4,2 /5
    (68)
    Value for Money
    4,3/5
    Features
    3,9/5
    Ease of Use
    4,2/5
    Customer Support
    4,0/5

    Already have Engageware?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 68
    Alex
    Alex
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    This is THE booking solution for small businesses and entrepreneurs

    Reviewed on 2018/08/30

    Since I've started using TimeTrade I've been able to more easily book and have appointments kept...

    Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

    Pros

    After you have it set up, it works seamlessly without you having to do much.
    You can set many different types and lengths of appointments/calls.
    It's easy to create and adjust the times you're available for the different appointments/calls.
    It automatically sends you and the other person emails about the calls AND a reminder email!
    If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked!
    Amazing pricing.

    Cons

    It can be a little confusing to set up and the tutorial videos don't always address all your issues.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Been using the tool for over 5-years. It has made booking meetings so much easier.

    Reviewed on 2018/05/19

    The time it saves not having to sending emails back &forth trying to sync calendars when trying to...

    The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

    Pros

    How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

    Cons

    Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

    Response from Engageware

    Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

    Sheri
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Absolutely no customer support response in 4 days. Left me hanging

    Reviewed on 2018/09/14

    My clients love the simplicity of the program and I like the cost. For 6 years, things have been...

    My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them.

    Pros

    I liked the price and simplicity of the program.

    Cons

    There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help. They fixed the glitch each time. However, I've been having more serious problems lately and when I submitted a request for help ticket, I got an automated response saying they received my request but I am getting zero response. They've completely left me hanging. It looks like I will be forced to find a new program that actually allows my clients to schedule with me.

    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 501–1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    TimeTrade- Easy solution to customer interactions

    Reviewed on 2018/02/12

    Pros

    The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

    Cons

    It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

    Verified Reviewer
    Overall rating
    • Industry: Higher Education
    • Company size: 201–500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    An excellent scheduling tool for the Higher Ed space

    Reviewed on 2019/03/20

    Pros

    Our office uses TimeTrade to schedule meetings with prospective applicants to our graduate programs, as well as facilitate online interviews with select candidates. TimeTrade is great because it allows our recruiters to select their individual availability and share only those times & dates with applicants. The TimeTrade links are sent out of our CRM in automated emails, making the interview registration process streamlined and seamless.

    Cons

    At this point, we do not have TimeTrade integrated with our CRM, so we're forced to manage the data in two separate systems. This can be challenging for our recruiters, who want to look in one place and be able to see everything.

    Showing 5 reviews of 68 Read all reviews

    Engageware FAQs

    Below are some frequently asked questions for Engageware.

    Engageware offers the following pricing plans:

    • Starting from: US$78,00/year
    • Pricing model: Subscription
    • Free Trial: Available

    Visit the Engageware website for features and pricing information. Engageware Scheduler offers deployments that scale to meet your needs - Enterprise, Salesforce, and Small & Medium Business.

    Engageware has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Engageware supports the following languages:

    English

    Engageware supports the following devices:

    Engageware integrates with the following applications:

    Google Calendar, Microsoft Outlook, Salesforce Sales Cloud

    Engageware offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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