Haptik
About Haptik
Haptik is a conversational AI software that helps businesses in retail, finance, travel, hospitality, and telecommunication streamline operations related to contactless shopping, FAQ automation, request routing, and more on a centralized platform. The dialog builder offers predefined templates that allow administrators to build intelligent virtual assistants (IVAs) based on specific business requirements and use cases.
Haptik's natural language understanding (NLU) engine enables organizations to automatically detect languages, handle sales and customer queries, and adapt tones based on interaction context. The lead generation module lets users generate prospects, provide data-driven recommendations, and send custom forms to capture lead details. The platform aims to enhance customer engagement by automating processes, such as activation and deactivation of services, bill payments, travel reservations, booking cancellations, order tracking, and registration queries. It also allows supervisors to automatically route complex queries to customer care agents based on relevant skills and monitor agent productivity and efficiency.
Haptik offers an API, which enables businesses to integrate the system with several third-party solutions. The analytics dashboard lets managers select specific date ranges to gain insights into conversation funnels, conversion rate, drop-offs, and customer issue trends. Administrators can set up access controls, conduct penetration tests, and handle data encryption, whilst maintaining compliance with GDPR guidelines.
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great conversational AI/ML (Bot) tool & great support by Mr Nikhil as support team
Reviewed on 2023/05/04
Overall experience with Haptik was very good till now as they are very responsive and transaparent...
Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything
Pros
AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas
Cons
In the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon.
Alternatives Considered
yellow.aiReasons for Switching to Haptik
Price, functionality- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The conversational AI capabilities of Haptik have changed the way we approach self-service...
Reviewed on 2022/12/12
Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team...
Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended.
Pros
- The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements.
Cons
I think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience.
Response from Haptik
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving.
I've talked with our teams here, and we're working on fixing these problems.
Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Haptik Review
Reviewed on 2023/05/09
Pros
the team is responsive and supportive, constantly digging into the data to improve the experience
Cons
it's a bit too robotic and doesn't capture the questions soon enough to satisfy more guests
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good product for all your AI needs
Reviewed on 2020/07/30
Pros
The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.
Cons
While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.
Alternatives Considered
yellow.aiReasons for Switching to Haptik
Haptik as a platform was better suited to my needs. Haptik also came in with some ready to deploy templates that we could customize per our requirement.- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Awesome Conversational AI bot, SME in Telecom
Reviewed on 2020/07/30
Customer service chatbot and call center stack - agent view interface for query solving.
Business...
Customer service chatbot and call center stack - agent view interface for query solving.
Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation
Pros
Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features
Cons
Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends
Alternatives Considered
yellow.aiReasons for Switching to Haptik
Pricing, capital investment details, product exclusivityHaptik FAQs
Below are some frequently asked questions for Haptik.Q. What type of pricing plans does Haptik offer?
Haptik offers the following pricing plans:
- Starting from: US$5,000.00/year
- Pricing model: Subscription
- Free Trial: Available
Please contact Haptik directly for pricing details. https://haptik.ai/pricing
Q. Who are the typical users of Haptik?
Haptik has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Haptik support?
Haptik supports the following languages:
English, French, German, Hindi, Spanish
Q. Does Haptik support mobile devices?
Haptik supports the following devices:
Q. What other apps does Haptik integrate with?
Haptik integrates with the following applications:
Freshdesk, Instagram, Messenger, Meta for Business, PYME One, Shopify, WhatsApp, Zendesk Suite
Q. What level of support does Haptik offer?
Haptik offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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Conversational AI Platforms
