About Haptik

Haptik is a conversational AI software that helps businesses in retail, finance, travel, hospitality, and telecommunication streamline operations related to contactless shopping, FAQ automation, request routing, and more on a centralized platform. The dialog builder offers predefined templates that allow administrators to build intelligent virtual assistants (IVAs) based on specific business requirements and use cases.

Haptik's natural language understanding (NLU) engine enables organizations to automatically detect languages, handle sales and customer queries, and adapt tones based on interaction context. The lead generation module lets users generate prospects, provide data-driven recommendations, and send custom forms to capture lead details. The platform aims to enhance customer engagement by automating processes, such as activation and deactivation of services, bill payments, travel reservations, booking cancellations, order tracking, and registration queries. It also allows supervisors to automatically route complex queries to customer care agents based on relevant skills and monitor agent productivity and efficiency.

Haptik offers an API, which enables businesses to integrate the system with several third-party solutions. The analytics dashboard lets managers select specific date ranges to gain insights into conversation funnels, conversion rate, drop-offs, and customer issue trends. Administrators can set up access controls, conduct penetration tests, and handle data encryption, whilst maintaining compliance with GDPR guidelines.

Devices

Business size

S M L

Images

Haptik eCommerce
Haptik customer care
Haptik analytics dashboard
Haptik dialogue builder
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Haptik video
Haptik screenshot: Haptik eCommerce Haptik screenshot: Haptik customer care Haptik screenshot: Haptik analytics dashboard Haptik screenshot: Haptik dialogue builder

Features

Total features of Haptik: 49

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • CRM
  • Chat/Messaging
  • Chatbot
  • Configurable Workflow
  • Configuration Management
  • Contextual Guidance
  • Custom Development
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • For Developers
  • Geotargeting
  • Intent Recognition
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Live Chat
  • Loyalty Program
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Order Tracking
  • Pre-Configured Bot
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Template Management
  • Third Party Integrations

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Reviews

Overall rating

4,4 /5
(22)
Value for Money
4/5
Features
4/5
Ease of Use
4,3/5
Customer Support
4,5/5

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Showing 5 reviews of 22
Verified Reviewer
Overall rating
  • Industry: Broadcast Media
  • Company size: 10 000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Excellent customer service

Reviewed on 2020/07/30

Excellent. Brilliant execution.

Excellent. Brilliant execution.

Pros

We had set out to make a chat bot and soon realized it was an uphill task. The Haptik team entered the scene and took the onus. Within the first few meetings we realized our work is in good hands. Team had everything in control, from costing options to product development. From legal conversations to general task management, the team did it all. Happy to partner with Haptik.

Cons

Would appreciate if the reporting interface is more robust.

Narayan P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Awesome Conversational AI bot, SME in Telecom

Reviewed on 2020/07/30

Customer service chatbot and call center stack - agent view interface for query solving.

Business...

Customer service chatbot and call center stack - agent view interface for query solving.

Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation

Pros

Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features

Cons

Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends

Venugopal reddy B.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review on the Associate level

Reviewed on 2020/07/31

It was pretty decent for a person who is not so familiar with coding

It was pretty decent for a person who is not so familiar with coding

Pros

I Liked the fact that the interface was pretty much straight forward and avoided in any confusions

Cons

I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc

Jeet P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good product for all your AI needs

Reviewed on 2020/07/30

Pros

The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.

Cons

While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.

Sachin K.
Overall rating
  • Industry: Oil & Energy
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bot Implementation just got a whole lot easier!

Reviewed on 2020/07/30

My Team and I worked towards creating a Learning Assistant which would cater to all employees...

My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests.
The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts.

Pros

The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users.
We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease.
Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours.

Cons

One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence.

Showing 5 reviews of 22 Read all reviews

Haptik FAQs

Below are some frequently asked questions for Haptik.

Haptik offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Please contact Haptik directly for pricing details.

We do not have any information about Haptik features

Haptik has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Haptik supports

Haptik supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Haptik integrates with the following applications:

Facebook

Haptik offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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