VISCO

VISCO

Software for importers & wholesale distributors

4.6/5 (28 reviews)

VISCO Overview

VISCO is a web-based enterprise resource planning (ERP) system designed for small and midsize importers and wholesale distributors across a range of industries including chemicals, plastics, food & beverage, hardware, textiles, home goods, and more. The software offers tools for import compliance management, automatic document generation, order and inventory tracking, landed cost calculation, unit of measure conversions, financial reporting, and more.

VISCO provides users with the tools to manage supplier quotes, customer inquiries, and quotes to customers. Inventory availability, customer order statuses, and order histories can all be accessed in real time. Users are automatically alerted by email for any delayed order shipments. Alerts are also generated and delivered either on the homepage or via email for invoices with low margins, assigned tasks, order changes, and re-order alerts for low stock levels. Inventory from open sales and purchase orders, and inventory in transit, can be tracked in addition to inventory on hand. Units of measure are converted automatically by the system, allowing users to define which units they buy and sell in without requiring manual conversions.

VISCO can automatically prepare documents through integration with Microsoft Office, removing the need for employees to replicate data entry by pulling data directly from the built-in database. Freight Bills of Lading (B/L), customs broker instruction sheets, delivery orders, and inventory releases/pick tickets can all be generated in the system. VISCO also provides tools for managing import compliance, with the creation of importer security filing forms to assist with ISF filing and the fulfilment of 10+2 US customs requirements.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

VISCO Reviews

Overall rating
4.6/5
100% positive reviews
16
Excellent
12
Very good
0
Average
0
Poor
0
Terrible
Erin T.

A great value product with a great team to support it

Used Daily for 1+ year
Reviewed on 2016/07/15
Review Source: Capterra

I loved working with Visco! The entire process was great, from the initial proposal to the implementation. While they had great standard features, they were pretty accommodating with specific customizations as well. For projects we requested that may have been costly they were forthcoming with alternative solutions that gave us the result we needed for a better price. We have had it for over a year and I am still happy with how things are working and how hard the Visco team works to continuously improve the product. Their support team is made up of quality people and you have to respect a company where the executive team is always willing to help out, even with just support. The team is accessible and responsive!

Pros

I like the uniqueness of the product that allows us to manage our imports. We evaluated numerous products and Visco was the only software that allowed us to track our imports on a per container basis. A lot of the logic behind the program makes sense for someone who is process driven. The reporting features are by far my favorite because of the granularity that it provides. The profit based reports are useful in driving business decisions and the other reports are useful in helping us forecast and manage our inventory. In the food industry, lot tracking is crucial and Visco has the capability to show where every lot of every shipment goes.

Cons

Managing warehouse transfers is still something I wish they could fix. The transfer feature should have editing capabilities as well as viewing capabilities. It's not as flexible as some of the other software I have used and I definitely hope they find a solution for this. There are some personal preferences that I also wish could be fixed; for example some screens require you to click a multitude of buttons to leave the screen whereas other screens only require you to click a new tab.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Alexander H.

Adaptable and Modular with a Steep Learning Curve

Used Daily for 2+ years
Reviewed on 2018/09/27
Review Source: Capterra

Pros

VISCO is a very adaptable, modular piece of software. There is a certain structure to all ERP software, certain limitations based upon physical constraints of product. However, anything outside of that rigid structure is fair game when it comes to this company, you're free to request modifications of almost any part of the software to suit your internal SOP and ask for support.

Cons

There is a steep learning curve when getting started with this software, worse if you're unused to the terms that VISCO uses for product movement. However, they have a robust team of support to help mitigate that. The true price of being adaptable and modular is that for every customization you request, there is programming involved on the VISCO side that takes time, sometimes weeks, as their backlog is full of requests from all their customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Lillie T.

Visco- it can track that

Used Daily for 2+ years
Reviewed on 2018/09/27
Review Source: Capterra

Pros

I love that the software seems to track just about everything. If you've got the data- there's a field for it... or one can be created. There's multiple ways to get the same area. There's many reports that help you to track down exactly which information you're needing. Once you get used to software, it really is a great tool.

Cons

It's Click-y.... Meaning you have to do a lot of point and click to get to where you need to go. It can be a bit trying to learn all of the steps needed to accomplish whichever task you've set about to do. But- if you're looking for software that can track everything, it's expected that you're going to have to take some extra steps to input all of the info.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Candace B.

I have used this software since 1999. My experience is very positive.

Reviewed on 2016/05/17
Review Source: Capterra

I began using the CareWorks database in 1999 before it was a windows program. I find it to be very user friendly. I use many of the reports in my daily operations: Master Volunteer and Receiver Reports provide phone numbers which I use constantly. The Service Assignments allow me to know what volunteers take care of whom, and who I need timesheets from. I can print out individual congregational reports so I can report to a church how much and of what their volunteers are doing. The Program Profile Report is the greatest - it gives me stats for any period of time I need when we are applying for grants or giving reports to the Board. It tells me about the people served: #, sex, age dist, mobility, living arrangement, ethnic dist. It tells how many volunteers there were and how many hours they worked doing each service, and totally. I also print the Services Summary report monthly, after I have recorded timesheets. This program tracks donations from every source for whatever time period I need.
This database is tailor made for Faith in Action Programs. I cannot think of a reporting need I have had that I was not able to retrieve from this database.
The tech support is EXCELLENT - very responsive and patient.
I couldn't work without this database. I am very pleased with it.

The only con is that one is not able to easily send the reports electronically. Tech support has worked out a way to do this, but it is cumbersome.

Response from VISCO

Although our primary product is a custom software for Importers, we also developed and support a smaller software program for non-profit organizations. We certainly appreciate the review!

Rating breakdown

Ease of Use
Customer Support

Jenna O.

Jenna from Home Expressions

Used Daily for 1+ year
Reviewed on 2016/08/17
Review Source: Capterra

I've been using Visco daily for almost 2 years and would consider it a very reliable software. It's very easy to maneuver and in comparison to other programs I've used in the past this is the best. If myself or any of my colleagues ever need assistance the customer service team is wonderful! BreeAnn, Susan & Shirley just to name a few have been especially helpful with anything we need. Just yesterday I needed some assistance so I simply emailed BreeAnn. After immediately responding to my email she followed up with a call and stayed on the phone until all of my needs were met. I was very pleased to come into work this morning to another email from Bree just following up to make sure everything was in order. :-)

Pros

Great customer service!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

VISCO Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact VISCO for pricing information.

VISCO Features

  • Automatic Notifications
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Real Time Data

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Invoice Management
  • Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for VISCO

Key features of VISCO

  • Accrual-based costing
  • Automated document generation
  • CRM tools
  • Container management
  • Currency conversion
  • Custom report generation
  • Customs tracking
  • Data export to Microsoft Excel
  • Document management
  • Email alerts
  • Import compliance
  • Inventory valuation
  • Inventory visibility
  • Landed costs
  • Logistics management
  • Microsoft Office integration
  • Order histories
  • Order status tracking
  • Profitability analysis
  • QuickBooks integration
  • Quoting
  • Real-time data
  • Real-time inventory availability
  • Sales history reporting
  • Shipment/lot/unit level tracking
  • Sourcing
  • US customs document preparation
  • Unit of measure conversions

Benefits

  • Email and homepage alerts are generated automatically to notify users of assigned tasks, low margins, late shipments, order changes, inventory below reorder point, and more.

  • A range of necessary import documents can be generated automatically through integration with Microsoft Office, including packing lists, delivery orders, bill of lading, and other US customs documentation.

  • The Product Position Tool allows users to track inventory availability over time, including both inventory on hand, open orders (sales and purchase), and any inventory in transit, providing real time visibility into current and forecasted inventory.

  • The mobile sales app for iOS, Android, and Windows allows sales reps to access customer, product, and inventory information in the field, and submit orders for approval and processing.

  • Unit of measure conversions are carried out automatically, allowing users to define which units they require, and to buy and sell in different units.

  • VISCO FAQs

    Below are some frequently asked questions for VISCO.

    Q. What type of pricing plans does VISCO offer?

    VISCO offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact VISCO for pricing information.

    Q. What are the main features of VISCO?

    VISCO offers the following features:

    • Accrual-based costing
    • Automated document generation
    • CRM tools
    • Container management
    • Currency conversion
    • Custom report generation
    • Customs tracking
    • Data export to Microsoft Excel
    • Document management
    • Email alerts
    • Import compliance
    • Inventory valuation
    • Inventory visibility
    • Landed costs
    • Logistics management
    • Microsoft Office integration
    • Order histories
    • Order status tracking
    • Profitability analysis
    • QuickBooks integration
    • Quoting
    • Real-time data
    • Real-time inventory availability
    • Sales history reporting
    • Shipment/lot/unit level tracking
    • Sourcing
    • US customs document preparation
    • Unit of measure conversions

    Q. Who are the typical users of VISCO?

    VISCO has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does VISCO support?

    VISCO supports the following languages:

    English

    Q. What type of pricing plans does VISCO offer?

    VISCO has the following pricing plans:

    Subscription

    Q. Does VISCO support mobile devices?

    VISCO supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does VISCO integrate with?

    VISCO integrates with the following applications:

    Microsoft Dynamics GP, Microsoft Excel, Microsoft Word, Office 365, QuickBooks Online

    Q. What level of support does VISCO offer?

    VISCO offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials