Vonix Flex

Business VoIP platform for all team & customer conversations

About Vonix Flex

Vonix Flex is a cloud-based communication platform that enables businesses to interact with clients via SMS, calls, and social media channels. With the shared inboxes, supervisors can assign multiple team members to a single message group, facilitating collaborative handling of customer queries.

Vonix Flex provides employees with entire conversation histories, which helps determine the context of customer queries and prepare replies accordingly. The unified platform allows users to chat with teams across departments and simultaneously communicate with clients in real-time. Remote agents can make calls using business phone numbers and receive automatic notifications when customers submit queries.

Managers can use the analytics feature to gain visibility into the status of calls or text messages across multiple locations, identify employees handling a high volume of queries, and track the utilization or requirement of more resources. It also enables users to access various business calling features such as interactive voice menus, day/night mode, automatic call forwarding, voicemail transcription, and more.

Pricing starting from:

US$24,99/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$24,99/month

  • Free Trial
  • Subscription

Images

Vonix Flex call history dashboard
Vonix Flex mobile access
Vonix Flex voicemail in dashboard
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Vonix Flex video
Vonix Flex screenshot: Vonix Flex call history dashboard Vonix Flex screenshot: Vonix Flex mobile access Vonix Flex screenshot: Vonix Flex voicemail in dashboard

Features

Total features of Vonix Flex: 22

  • Activity Dashboard
  • Analytics
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Chat
  • Collaborative Workspace
  • Communication Management
  • Contact Management
  • Customer History
  • Data Synchronization
  • Fax Management
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Multi-Channel Communication
  • Performance Metrics
  • Records Management
  • Remote Access
  • Voice Mail

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Reviews

Overall rating

4,9 /5
(8)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 8
Gina R.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Business Phone System and Service

Reviewed on 2019/08/19

It was so easy to switch over to them. They took care of everything and really made sure we were...

It was so easy to switch over to them. They took care of everything and really made sure we were happy. They called regularly to check in and any changes we wanted were done really quickly. Overall, we are very happy with Vonix service.

Pros

I loved the personalized service from Vonix. Their team was really responsive, and I was always able to talk to the same person. The call quality is much better than I had before, and I like that Vonix is local and responsive to all my questions.

Cons

We switched from regular phone lines to Vonix's cloud phone system. It was different than when we had before, so we had to learn how to use it. But the team at Vonix was really responsive and helpful and they walked us through the training.

Beth V.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer service really sets Vonix apart from the rest.

Reviewed on 2020/06/04

As a new business owner, new customers are key and I feel like having good communication through my...

As a new business owner, new customers are key and I feel like having good communication through my custom greetings and the transfer of the voicemails to allow quick communication back really opens up opportunities. I have and will continue to recommend Vonix to other businesses.

Pros

I like that as soon as a voice message is left, it emails me a recorded version. It allows me to stay on top of new customers messages, whether during class times or not. We are a fitness boutique and it's usually loud with music playing in the background. The messages are critical. Vonix worked out a customized, logical auto attendant for our personal business needs.

Cons

The only thing I can think of is that I do have to manually remove the voicemails from the phone even after I have listened to them through the email. However, I bet if I were to call customer service they would figure out a way so that I do not have to go through that extra step. Their customer service is stellar.

Response from Vonix Networks

Hi Beth, thank you for taking the time to leave us a review! We're so happy our features are helping your studio.

Also, we're currently developing a "listen and remove" feature for voicemail messages! It's coming soon - we'll reach out to get you set up when it's available.

Thank you for the recommendation!

April P.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service

Reviewed on 2019/10/08

Working with rep and his team is a great experience. I know that with a phone call or an email,...

Working with rep and his team is a great experience. I know that with a phone call or an email, they are there to assist with whatever our company may need.

Pros

The Vonix software is easy to use and it is easily customized to fit our needs.

Cons

At this point, there isn't anything that I do not like.

Paul D.
Overall rating
  • Industry: Law Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Law Firm - Multi Office Locations

Reviewed on 2019/08/26

They are a great team of professionals, they provide an outstanding product/service at a very...

They are a great team of professionals, they provide an outstanding product/service at a very affordable price. They make the change over as painless as possible.

Pros

The firm has employees in two states and three locations. Each location has an extension and phone and we talk as if we are in the next room. The quality of the calls is much better than our previous provider. The cost is lower than our previous service provider.

Cons

It is always a process of changing providers but we were able to schedule a time when it would least impact our office and Vonix was able to get it done within the allotted time.

Tim B.
Overall rating
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

easy setup and service

Reviewed on 2020/05/27

Pros

Friendly and reliable service people, easy setup, and great product

Cons

No real negative to the service to date.

Response from Vonix Networks

Hi Tim, thanks for your feedback! Looking forward to continuing to work with you (and get some company lunches at your place!)

Showing 5 reviews of 8 Read all reviews

Vonix Flex FAQs

Below are some frequently asked questions for Vonix Flex.

Vonix Flex offers the following pricing plans:

  • Starting from: US$24,99/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Vonix Flex is offered across four pricing plans, outlined below. A free trial is available for referral and reseller partners. Standard Plan: $24.99/user/month Pro Plan: $33.99/user/month Premium Plan: $42.99/user/month For Enterprise Plan, contact Vonix Networks.

Vonix Flex offers the following features:

  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Fax Management
  • IVR / Voice Recognition
  • Mobile Access
  • Voice Mail

Vonix Flex has the following typical customers:

Small Business, Non Profit, Freelancers, Mid Size Business

Vonix Flex supports the following languages:

English

We do not have any information about what devices Vonix Flex supports

We do not have any information about what integrations Vonix Flex has

Vonix Flex offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Vonix Flex.