About Refiner

Refiner is a user feedback & customer survey software built specifically for SaaS companies. We help data driven SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next.

Organizations can utilize our in-app widgets to create customizable surveys, add multiple choice questions, free text responses, ratings, or important notes, and segment target audience based on specific traits.

Refiner allows enterprises to customize the survey widget by adding multiple languages, brand-specific colors, or slide-in positions and visualize collected data in the form of bars, timelines, and pie charts. Administrators can launch ad-hoc survey campaigns, access clients' comments according to requirements, and use the feedback hub to filter, monitor, and analyze captured responses. Staff members can also receive notifications about completed surveys via email or Slack, and set up triggers based on clients' responses and user behavior.

Refiner facilitates integration with various third-party applications such as Zapier, Segment, Slack, and more to notify team members about new surveys and configure trigger-based workflows. The Net Promoter Score (NPS) tool allows organizations to measure customer satisfaction rates, segment them into promoters or detractors, and promote brand activities via referrals, reviews, and testimonials. It also offers a REST API, which helps businesses push and synchronize data to the back-end database.

Key benefits of Refiner

Understand who your users really are.
Ask your users any question while they are using your app.
Track customer satisfaction.
Identify users at risk of churning.
Make better product decisions.

Devices

Business size

S M L

Markets

United States, Canada, Australia, India, Germany, Brazil, Mexico

Supported Languages

English

Images

Refiner dashboard
Refiner integrations
Refiner feedback hub
Refiner customer satisfaction survey
View 5 more
Refiner screenshot: Refiner dashboard Refiner screenshot: Refiner integrations Refiner screenshot: Refiner feedback hub Refiner screenshot: Refiner customer satisfaction survey

Features

Total features of Refiner: 29

  • API
  • Ad hoc Analysis
  • Analytics
  • Campaign Analysis
  • Campaign Management
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Capture and Transfer
  • Data Filtering
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Email Notifications
  • Event Triggered Actions
  • Feedback Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Question Branching
  • Question Library
  • Retention Management
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Visual Analytics
  • Widgets

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Reviews

Overall rating

4,7 /5
(3)
Value for Money
5/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
5/5

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Showing 5 reviews of 3
Jonny P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super flexible feedback tool for a wide range of uses

Reviewed on 2020/07/07

The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very...

The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers.

Pros

Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then.

Cons

There is no option to send surveys by email yet. According to their support this will be added though in the future.

Carlos H.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Beautiful in-product surveys for SaaS

Reviewed on 2020/07/21

We had a great experience so far. Very well designed app, reactive support and fair pricing....

We had a great experience so far. Very well designed app, reactive support and fair pricing. Recommended!

Pros

Refiner is a simple, yet powerful customer survey tool for SaaS companies. Their in-app NPS survey widget is beautifully designed and yields to much higher response rates than surveys sent by email. We also like the idea that they support other types of surveys. With Refiner we can ask our users any kind of question whenever we need more insights on a topic (e.g. product research).

Cons

It would be nice if Refiner could also send surveys by email as a backup.

Joshua H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Net Promoter Score tool for SaaS products

Reviewed on 2020/07/09

Setting up Refiner was really easy and we got our first NPS feedback coming in within a couple of...

Setting up Refiner was really easy and we got our first NPS feedback coming in within a couple of minutes. Compared to other NPS solutions, it's obvious that Refiner was designed to match the needs of SaaS companies.

Pros

We really enjoyed the flexibility of Refiner and the ease of use. It allowed us to run NPS surveys and ask customized follow-up questions. The integrations made it very easy to push NPS feedback to email marketing automation tool.

Cons

None I can think of at present. It has been really helpful.

Refiner FAQs

Below are some frequently asked questions for Refiner.

Refiner offers the following pricing plans:

  • Starting from: US$39,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Refiner is offered across three pricing plans, outlined below. A 7-day free trial is available. • Essentials: $39 per month • Growth: $89 per month • Enterprise: $199 per month

Refiner offers the following features:

  • Analytics
  • Customizable Templates
  • Event Triggered Actions
  • Feedback Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Question Branching
  • Question Library
  • Survey Management
  • Third Party Integration

Refiner has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Refiner supports the following languages:

English

We do not have any information about what devices Refiner supports

Refiner integrates with the following applications:

ActiveCampaign, Asana, JotForm, Mailchimp, Pipedrive, Salesforce Sales Cloud, Twilio, Twitter, Wordpress, Zoho Analytics

Refiner offers the following support options:

Online Support, Knowledge Base, FAQs

Related categories

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