About Customer Happiness Index

Customer Happiness Index is a cloud-based predictive analytics platform that helps businesses in telecommunications, banking, and retail sectors predict the satisfaction levels of customers by analyzing the net promoter score (NPS). Analysts can utilize the data normalization functionality to standardize data across multiple sources and encrypt sensitive data elements.

The artificial intelligence (AI)-enabled platform allows professionals to identify customer segments based on churn risk, revenue uplift modeling, and net promoter scores and automatically assign satisfaction scores to the entire customer base. Features of Customer Happiness Index are data masking, analytics, data ingestion, customer retention campaign management, risk management, data processing, and more. It also helps businesses in the digital banking sector collect and analyze raw data from cheque transfers, credit card payments, and other transactional systems to generate a list of customers based on their demographic, behavioral, and social network analysis (SNA)-derived variables.

Customer Happiness Index offers an API, which lets businesses integrate data from multiple sources such as IoT and customer relationship management (CRM) platforms to gain an overall view of customers. It enables organizations to optimize marketing campaigns, create promotional strategies, predict customer churn rate, and increase customer lifetime value (CLV) on a unified platform.

Devices

Business size

S M L

Images

Customer Happiness Index dashboard
Customer Happiness Index insights and segmentation
Customer Happiness Index filters
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Customer Happiness Index video
Customer Happiness Index screenshot: Customer Happiness Index dashboard Customer Happiness Index screenshot: Customer Happiness Index insights and segmentation Customer Happiness Index screenshot: Customer Happiness Index filters

Features

Total features of Customer Happiness Index: 32

  • AI/Machine Learning
  • API
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Data Profiling
  • Data Transformation
  • Data Visualization
  • Demographic Data
  • Indexing
  • Modeling & Simulation
  • Multi-Campaign
  • Multiple Data Sources
  • Predictive Analytics
  • Real Time Analytics
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analytics
  • Search/Filter
  • Secure Data Storage
  • Third Party Integrations

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Customer Happiness Index FAQs

Below are some frequently asked questions for Customer Happiness Index.

Customer Happiness Index offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Please contact Lynx Analytics directly for pricing information.

We do not have any information about Customer Happiness Index features

Customer Happiness Index has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Customer Happiness Index supports

Customer Happiness Index supports the following devices:

We do not have any information about what integrations Customer Happiness Index has

Customer Happiness Index offers the following support options:

Email/Help Desk, Phone Support

Related categories

See all software categories found for Customer Happiness Index.