WebReserv
About WebReserv
WebReserv is an online booking and reservations management platform for rental businesses. The cloud-based platform caters to tour operators, accommodation owners, and other rental companies, with tools for engaging customers, tracking conversions, managing bookings, processing payments, and more. Users are able to create custom online listings for their services or products and list them on their own business website or the WebReserv booking site.
With the WebResurv backend system, rental businesses are able to accept bookings in real time as they come in, manage their calendar and availability, and control pricing options. The platform facilitates communication with customers and allows users to send automatic confirmation and reminder emails to clients in the run up to their booking. WebResurv can be integrated with merchant processors such as PayPal in order to accept online payments, and users can also integrate the WebReserv booking widget into their website or Facebook page to gather more leads.
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Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
WebReserv works great for a beach cottage resort
Reviewed on 2018/11/27
WebReserv has been great for our business, making it easy for guests to access our availability...
WebReserv has been great for our business, making it easy for guests to access our availability accurately and book immediately.
Pros
Its easy to read the calendar, both for our guests and us as hosts. It captures all of the info we need from our guests, and interfaces seamlessly with our payment system. It automatically sends out the emails we want to send: confirmations, cancellations, pre-stay reminders, post-stay, etc.
Cons
It doesn't interface with the other potential booking systems we could use (like Trip Advisor)
It does not have ability to accommodate the info we need for housekeeping: ie generate a calendar showing arrivals and departures in a given week with number of people and pets, etc.
It doesn't have a wait list function for our nightly rentals.
It doesn't allow one party to make bookings for multiple cottages on same dates, so you have to make a separate booking, filling in all the info, for each cottage.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Real-time reservation platform that helps avoid commisions
Reviewed on 2020/11/26
WebReserv is pretty fine for creating and managing your own sales channel however it lacks multiple...
WebReserv is pretty fine for creating and managing your own sales channel however it lacks multiple channel manager which would be great if was present.
Pros
WebReserv is great for creating our own sales channel for your property by providing the infrastructure for accepting online reservations and accepting payments directly from you own website. This helped us to avoid booking commissions and create our own loyal customer base that directly books our hotel without need to pay for any third party commissions.
Cons
Although WebReserv is a great platform for creating your own booking channel however in order to be present in other online booking platforms you need to use other channel managements systems which would be great if there were a stand alone multiple booking channel management module where we could manage all channels at one place.
Alternatives Considered
XolaReasons for Choosing WebReserv
Webrezerv was better in terms of the user experience it provides.Switched From
XolaReasons for Switching to WebReserv
User interface was better.-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Just hope you don't have a problem that needs fixing!!!
Reviewed on 2017/03/13
We have been using Webreserv for a few years now and it was time consuming to set up. The tech...
We have been using Webreserv for a few years now and it was time consuming to set up. The tech support person is great IF you can get a hold of her AND you don't have any problems on the weekend. It can take up to 3 or 4 days to return a call and we have had significant issues with our customers being able to pay for their reservation without having to call us (defeats the purpose of online payment). I have had a change request for 3 years in being able to better customize the end of month reports for finances and have yet to have a response from their "Engineering Team".
We are currently shopping a new reservation software company because of all the problems we are having with Webreserv!!!
Cons
When a problem occurs, it can take a very long time resolve and business on the internet moves too quickly for Webreserv.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AMAZING Customer Service!
Reviewed on 2019/12/06
Simple and easy from start to finish. I love that they offer a service to set up your property for...
Simple and easy from start to finish. I love that they offer a service to set up your property for you. We first contacted them during a very busy season and it was so nice to have their expert team set it up perfectly for us. It was done within 48 hours and we set up a training call. We really love that it's a simple monthly fee for us and they're not charging our customers a tax on top of the rental fee.
Pros
The customer service is phenomenal! From the very first time I called and every interaction after that it was easy to get ahold of our account rep and they explained the system in a process in a way that was easy to understand.
Cons
The customer interface is not as pretty as some of the other reservation sites out there, but the functionality is reliable and easy to understand by both the customer and our team.
Alternatives Considered
CloudbedsReasons for Choosing WebReserv
We noticed that sales were way down and wondered if the added fees were a deterrent to our customers. We are a camping company who hosts multiple types of events and it made more sense for us to pay a simple monthly fee so we could offer streamlined, flat rate pricing for our customers.Switched From
FareHarborReasons for Switching to WebReserv
For these particular properties and rentals we didn't need to use OTAs and Webreserv had a much easier implementation process and better customer service.Response from WebReserv
Thank you, Stephanie, for the kind words! It was a pleasure working with you, and we are thrilled to have you on board with WebReserv. :)
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Professional booking-solution and perfect customer service at an unbeatable rate
Reviewed on 2016/06/28
Switching from sluggish excel-sheet-based booking-organisation to the neat webreserv-booking-solutio...
Switching from sluggish excel-sheet-based booking-organisation to the neat webreserv-booking-solution was one of the best business-moves so far. Easy and self-explanatory interfaces, the well arranged booking-calender, a useful report-system and the multi-user-option make it easy as pie to administrate our surf-schools in Spain and Morocco. And the best thing is: if there is something you don't know how to do, if there are any questions - you will never have to wait for a perfect and prompt response from the customer support - including weekends and holidays...
I did a lot of research on different booking-solutions and webreserv is definitely the most flexible one with the most appealing pricing-scheme.
Pros
- flexible booking system
- not commission based
- very helpful and friendly customer support
- report system
- multi-user-option
Response from WebReserv
Dear Peter,
Thanks for that great review. We are happy to have you as part of our clients.
Sincerely,
The WebReserv Team
WebReserv FAQs
Below are some frequently asked questions for WebReserv.Q. What type of pricing plans does WebReserv offer?
WebReserv offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Subscription
- Free Trial: Available
Basic: $19/month for 5 users and 250 bookings/year Silver: $39/month for 5 users and 500 bookings/year Gold: $59/month for 10 users and 1,500 bookings/year Enterprise: from $99/month for 20+ users and 3,000+ bookings/year. Contact WebReserv for more information.
Q. Who are the typical users of WebReserv?
WebReserv has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does WebReserv support?
WebReserv supports the following languages:
English
Q. Does WebReserv support mobile devices?
WebReserv supports the following devices:
Q. What other apps does WebReserv integrate with?
WebReserv integrates with the following applications:
PayPal
Q. What level of support does WebReserv offer?
WebReserv offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for WebReserv.
Online Booking Systems
