WebReserv

Online booking system for rental businesses

4,5 /5 (20 reviews) Write a Review!

WebReserv Overview

What is WebReserv?

WebReserv is an online booking and reservations management platform for rental businesses. The cloud-based platform caters to tour operators, accommodation owners, and other rental companies, with tools for engaging customers, tracking conversions, managing bookings, processing payments, and more. Users are able to create custom online listings for their services or products and list them on their own business website or the WebReserv booking site.

With the WebResurv backend system, rental businesses are able to accept bookings in real time as they come in, manage their calendar and availability, and control pricing options. The platform facilitates communication with customers and allows users to send automatic confirmation and reminder emails to clients in the run up to their booking. WebResurv can be integrated with merchant processors such as PayPal in order to accept online payments, and users can also integrate the WebReserv booking widget into their website or Facebook page to gather more leads.

WebReserv Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $19/month for 5 users and 250 bookings/year

Silver: $39/month for 5 users and 500 bookings/year

Gold: $59/month for 10 users and 1,500 bookings/year

Enterprise: from $99/month for 20+ users and 3,000+ bookings/year.

Contact WebReserv for more information.


WebReserv Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Create listings and post them on the WebResurv website for bookings
WebReserv screenshot: Create listings and post them on the WebResurv website for bookings

WebReserv Reviews

WebReserv Reviews

Overall rating
4,5
/
5
Excellent
11

Very good
8

Average
0

Poor
1

Terrible
0

Value for Money
4,5
Features
4
Ease of Use
4,4
Customer Support
4,5
95% recommended this app
Ruthanne C.

WebReserv works great for a beach cottage resort

WebReserv has been great for our business, making it easy for guests to access our availability accurately and book immediately.


Stephanie S.

AMAZING Customer Service!

Simple and easy from start to finish. I love that they offer a service to set up your property for you. We first contacted them during a very busy season and it was so nice to have their expert team set it up perfectly for us. It was done within 48 hours and we set up a training call. We really love that it's a simple monthly fee for us and they're not charging our customers a tax on top of the rental fee.


Melody S.

Just hope you don't have a problem that needs fixing!!!

We have been using Webreserv for a few years now and it was time consuming to set up. The tech support person is great IF you can get a hold of her AND you don't have any problems on the weekend. It can take up to 3 or 4 days to return a call and we have had significant issues with our customers being able to pay for their reservation without having to call us (defeats the purpose of online payment). I have had a change request for 3 years in being able to better customize the end of month reports for finances and have yet to have a response from their "Engineering Team".
We are currently shopping a new reservation software company because of all the problems we are having with Webreserv!!!


Peter P.

Professional booking-solution and perfect customer service at an unbeatable rate

Switching from sluggish excel-sheet-based booking-organisation to the neat webreserv-booking-solution was one of the best business-moves so far. Easy and self-explanatory interfaces, the well arranged booking-calender, a useful report-system and the multi-user-option make it easy as pie to administrate our surf-schools in Spain and Morocco. And the best thing is: if there is something you don't know how to do, if there are any questions - you will never have to wait for a perfect and prompt response from the customer support - including weekends and holidays...

I did a lot of research on different booking-solutions and webreserv is definitely the most flexible one with the most appealing pricing-scheme.


Catherine O.

Absolutely Superb and Service Outstanding.

I have had the WebReserv installed for a number of years now and cannot recommend it highly enough.It is the best booking system ever.So easy to manage and so clear with bookings.


Ruthanne C.
Industry: Hospitality
Company size: 11-50 Employees

WebReserv works great for a beach cottage resort

Used Daily for 2+ years
Reviewed on 2018/11/27
Review Source: Capterra

WebReserv has been great for our business, making it easy for guests to access our availability accurately and book immediately.

Pros

Its easy to read the calendar, both for our guests and us as hosts. It captures all of the info we need from our guests, and interfaces seamlessly with our payment system. It automatically sends out the emails we want to send: confirmations, cancellations, pre-stay reminders, post-stay, etc.

Cons

It doesn't interface with the other potential booking systems we could use (like Trip Advisor)
It does not have ability to accommodate the info we need for housekeeping: ie generate a calendar showing arrivals and departures in a given week with number of people and pets, etc.
It doesn't have a wait list function for our nightly rentals.
It doesn't allow one party to make bookings for multiple cottages on same dates, so you have to make a separate booking, filling in all the info, for each cottage.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Stephanie S.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

AMAZING Customer Service!

Used Weekly for 6-12 months
Reviewed on 2019/12/06
Review Source: Capterra

Simple and easy from start to finish. I love that they offer a service to set up your property for you. We first contacted them during a very busy season and it was so nice to have their expert team set it up perfectly for us. It was done within 48 hours and we set up a training call. We really love that it's a simple monthly fee for us and they're not charging our customers a tax on top of the rental fee.

Pros

The customer service is phenomenal! From the very first time I called and every interaction after that it was easy to get ahold of our account rep and they explained the system in a process in a way that was easy to understand.

Cons

The customer interface is not as pretty as some of the other reservation sites out there, but the functionality is reliable and easy to understand by both the customer and our team.

Response from WebReserv

Thank you, Stephanie, for the kind words! It was a pleasure working with you, and we are thrilled to have you on board with WebReserv. :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Melody S.

Just hope you don't have a problem that needs fixing!!!

Reviewed on 2017/03/13
Review Source: Capterra

We have been using Webreserv for a few years now and it was time consuming to set up. The tech support person is great IF you can get a hold of her AND you don't have any problems on the weekend. It can take up to 3 or 4 days to return a call and we have had significant issues with our customers being able to pay for their reservation without having to call us (defeats the purpose of online payment). I have had a change request for 3 years in being able to better customize the end of month reports for finances and have yet to have a response from their "Engineering Team".
We are currently shopping a new reservation software company because of all the problems we are having with Webreserv!!!

Cons

When a problem occurs, it can take a very long time resolve and business on the internet moves too quickly for Webreserv.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Peter P.
Industry: Hospitality
Company size: 2-10 Employees

Professional booking-solution and perfect customer service at an unbeatable rate

Used Daily for 2+ years
Reviewed on 2016/06/28
Review Source: Capterra

Switching from sluggish excel-sheet-based booking-organisation to the neat webreserv-booking-solution was one of the best business-moves so far. Easy and self-explanatory interfaces, the well arranged booking-calender, a useful report-system and the multi-user-option make it easy as pie to administrate our surf-schools in Spain and Morocco. And the best thing is: if there is something you don't know how to do, if there are any questions - you will never have to wait for a perfect and prompt response from the customer support - including weekends and holidays...

I did a lot of research on different booking-solutions and webreserv is definitely the most flexible one with the most appealing pricing-scheme.

Pros

- flexible booking system
- not commission based
- very helpful and friendly customer support
- report system
- multi-user-option

Response from WebReserv

Dear Peter,

Thanks for that great review. We are happy to have you as part of our clients.

Sincerely,
The WebReserv Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Catherine O.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees

Absolutely Superb and Service Outstanding.

Used Daily for 2+ years
Reviewed on 2016/06/28
Review Source: Capterra

I have had the WebReserv installed for a number of years now and cannot recommend it highly enough.It is the best booking system ever.So easy to manage and so clear with bookings.

Pros

Baptiste !!! He is wonderful - at the early stages every email I sent him with queries he reverted to me within minutes ! Top class service for a top class product.Keep up the good work Baptiste and I look forward to working with you for many years.Thank you for your patience!

Cons

Nothing.

Response from WebReserv

Dear Catherine,

Thank you very much for the kind review. We will keep doing our best to answer your booking needs.

Sincerely,
The WebReserv Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 20 user ratings
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WebReserv Pricing

WebReserv Pricing

Starting from
US$19,00/month
Free Trial
Subscription
Value for money

Basic: $19/month for 5 users and 250 bookings/year

Silver: $39/month for 5 users and 500 bookings/year

Gold: $59/month for 10 users and 1,500 bookings/year

Enterprise: from $99/month for 20+ users and 3,000+ bookings/year.

Contact WebReserv for more information.

Basic: $19/month for 5 users and 250 bookings/year

Silver: $39/month for 5 users and 500 bookings/year

Gold: $59/month for 10 users and 1,500 bookings/year

Enterprise: from $99/month for 20+ users and 3,000+ bookings/year.

Contact WebReserv for more information.

Value for Money
4,5/5
Based on 20 user ratings
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WebReserv Features

WebReserv Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4/5
Based on 20 user ratings
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Categories

WebReserv FAQs

WebReserv FAQs

Below are some frequently asked questions for WebReserv.

Q. What type of pricing plans does WebReserv offer?

WebReserv offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Subscription

Free Trial: Available

Basic: $19/month for 5 users and 250 bookings/year Silver: $39/month for 5 users and 500 bookings/year Gold: $59/month for 10 users and 1,500 bookings/year Enterprise: from $99/month for 20+ users and 3,000+ bookings/year. Contact WebReserv for more information.

Q. What are the main features of WebReserv?

We do not have any information about WebReserv features

Q. Who are the typical users of WebReserv?

WebReserv has the following typical customers:

Small Business, Mid Size Business

Q. What languages does WebReserv support?

WebReserv supports the following languages:

English

Q. What type of pricing plans does WebReserv offer?

WebReserv has the following pricing plans:

Subscription

Q. Does WebReserv support mobile devices?

We do not have any information about what devices WebReserv supports

Q. What other apps does WebReserv integrate with?

WebReserv integrates with the following applications:

PayPal

Q. What level of support does WebReserv offer?

WebReserv offers the following support options:

Knowledge Base, Online Support, Phone Support